Jeff Williams | Page 9

I want to start off by saying Mark Salak is a great asset to Williamson Honda. He has always been very helpful, and unfortunately, when this last visit happened the way it did - he was there to fix it. He to Williamson Honda. He has always been very helpful, and unfortunately, when this last visit happened the way it did - he was there to fix it. He seems to have the customer's needs in mind. However, this last visit was enough to never go back to Williamson, the majority of its personel gives them a very bad name. I get all of my car service done there, always have – but it seems like each time I go, there customer service gets worse. I had an appointment at Williamson Honda, at 7:10am to have my timing belt replaced and an oil change. I made the appointment online, so that way I could give them all my information over the computer and it supposably saves time during check-in, and that way, there should be no confusion in what I want done, since its all in writing. They have two lines for check-in. The van in front of me was assisted, and then left sitting right in front of me, as the other line kept moving, and they focused totally on the other line. Nine cars went before me that arrived after me. Not only did I have an appointment, but I was in line before them – and they kept skipping me over. So, I got out of my car and asked if I could be assisted. Instead of helping me, the manager says "its first come first serve", and I was like “yeah, I’ve been here for 15 minutes waiting, 9 cars have came and went, I’m still sitting here and I had AN APPOINTMENT!!”… So then he comes over to help me. He wanted to make me give all my information again, so I asked him what the point was in doing it online if I have to give it again – he said they never received it. Funny, they had my name and what I wanted done – but no other information? So, then I hand him my coupon – it expired the day before, and I haven’t received the next set in the mail. (Reminder: I have ALL my service done here) he said he wouldn’t take it. I informed him I do ALL of my service there, its not convenient for me – its in the COMPLETE opposite corner of town, and I am paying good money today getting my timing belt done, so if he didn’t take the coupon I could find a place a lot closer to home that would– so he took the coupon. Then he confirms that I am getting my timing belt replaced and an oil change, and he tells me he put me on the list to have a van drive me home, they should be coming any minute. 2 vans come and go – call names, never called me – I’m sitting there for another half hr. I go up to the desk and ask if I was ever going to get a ride home. The guy at the desk tells me I was never put on the list, so they had to have a mechanic drive me home. Then, when I go to pay for it that evening they said it was 900 some dollars?!?! They gave me a 90k mile maintenance, not a timing belt and oil change. I had the email confirmation confirming a timing belt and oil change with the price I would have to pay ($540.00), I told them what I wanted when I went in, he verified what was to be done before I left, and I never even made any comments about my mileage! So, they looked at my car which has 94000 miles and just decided to do a 90k mile maintenance instead of what was requested .. so needless to say I got all that free – I will NEVER go back to Williamson again, they lost a long time customer because of there lack of customer service and there inability to follow directions. More

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The majority of the contacts I had with Williamson's was through their website. The sales professionals I dealt with were extremely knowledgeable and very helpful as we worked through my options. I test d through their website. The sales professionals I dealt with were extremely knowledgeable and very helpful as we worked through my options. I test drove several vehicles before settling on the CR-V I purchased. The actual process of completeing the trasaction was very painless and every employeee I dealt with was outstanding. When I came to pick up the car, I was out of the dealership in about 45 minutes. This included the time I waited for the appraisal for the car I was trading in and completeing the process. I can't say enough about the professionalism of the Williamson staff. I will definitely be acquiring vehicles there in the future. More

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In an earlier visit I ask about tires for my CRV. I was told about tires that work better on the CRV. So, when it came time to get tires I checked again and was given a great price. There was a problem t told about tires that work better on the CRV. So, when it came time to get tires I checked again and was given a great price. There was a problem that the tires that came in were not the correct ones. I was notified that some were on there way from Omaha. Somehow they got them here and on the car by the end of the day. I like your service! More

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Consistent good experience for service visits. Darrin does a nice job in scheduling and keeping customer informed about what is happening during their maintenance visits. does a nice job in scheduling and keeping customer informed about what is happening during their maintenance visits. More

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From the time I drove the CRV into the service shop, the courtesy ride to work, the phone call to let me know what was done to the vehicle, the courtesy ride back to the dealership, to the "cashier", everyt courtesy ride to work, the phone call to let me know what was done to the vehicle, the courtesy ride back to the dealership, to the "cashier", everything was very professional and courteous. More

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The service department at Williamson's always meets, and most often exceeds our expectations. When you need a ride, they have one. When they tell you a time, they are early. When there is a price differe most often exceeds our expectations. When you need a ride, they have one. When they tell you a time, they are early. When there is a price difference, they notify and work with you. If there is a problem they fix it. You always feel your vehicle and business is important to them. Did I mention their awesome cookies? Thanks again, see ya soon...Debby Luci More

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I was charged almost $100 to be told there definitely was something wrong but they didn't know what it was and I'd have to pay more to continue to try to figure it out. It may or may not have been covered u something wrong but they didn't know what it was and I'd have to pay more to continue to try to figure it out. It may or may not have been covered under warranty, so they charged me and said if they later figure out it was, they'll reimburse me. How am I supposed to be satisfied with this experience? I feel like I threw $100 away and there's still something wrong with the car so I have to take it in somewhere else. More

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Williamson Honda of Lincoln Nebraska has a great sales team that has been there for several years. When you combine that with the extremely experienced and trustworthy service department I have a hard tim team that has been there for several years. When you combine that with the extremely experienced and trustworthy service department I have a hard time imagining myself buying another new car from anybody else. Just got our 60,000 mile service on our 2008 Accord. This car will be in the family for a long time. Thanks Williamson Honda for your customer service! More

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I was very disappointed that my car did not get vacuumed out. That is one service that I have always looked forward to, in the past. out. That is one service that I have always looked forward to, in the past. More

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I have been dealing/working with Williamson Honda for manyyyyyyy years. Their staff could easily TRAIN others at other dealerships on how to treat customers. They are far SUPERIOR to many other car deale manyyyyyyy years. Their staff could easily TRAIN others at other dealerships on how to treat customers. They are far SUPERIOR to many other car dealerships. Their WHOLE staff go out of their way to assist one from the minute you drive in for service or for any other reason. Their salesman ---mine is Larry Ellerbeck---- and the others that are on the floor are always ready to assist or help in anyway they can. The receptionist on the sales floor and the lady in the service department are always very friendly and helpful. Eric Olsen(sales manager), Jeff Williams(service manager), Scott(accountant) etc. are the best anywhere..... Respect,honesty, friendliness, forthrightness, are just a few adjectives that fit the individuals at Williamson Honda. This might be more than 25 words BUT the best deserve it................. Charlene K. Dworak 9/6/11 More

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