Jeff Richard
Jeff Richard at Silko Volkswagen
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Jeff Richard

Service Advisor

Silko Volkswagen

122 Liberty St
Brockton, MA 02301

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4.7
184 Reviews

Dealership Experience

2 yrs, 8 mos

4.7

184 Reviews

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184 Reviews of Jeff Richard

May 18, 2024

Dealership Rating
Employee Rating

Trouble with leaky sun roof, had to replace complete frame, had vehicle for 8 days seems like an exceptional job with no leaks so far. Expensive job with no help,from VW customer care. Jeff and John More

by stadbar
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Medeiros, and the service technician that worked my car.

May 19, 2024

Silko Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if Jeff or John can be of further assistance. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 18, 2024

Dealership Rating
Employee Rating

Exceptional service from start to finish! The staff was professional, courteous, and attentive to every detail. My car was returned running like new. Their efficiency and expertise made for a More

by NAVEJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2024

Silko Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Silko Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 18, 2024

Dealership Rating
Employee Rating

All of the staff at Silko Volkswagen make sure you feel like a valuable customer. From the first call for scheduling through the send off after service they make every effort to exceed your expectations. More

by DJBelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2024

Silko Volkswagen responded

DJ, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Silko Volkswagen. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 14, 2024

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Employee Rating

Courteous service, completely transparent explanation of repairs. Comfortable communication with all of the staff members, from start to finish. More

by dlew585
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Ewell, Billy Sim , George Lewis

May 14, 2024

Silko Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 09, 2024

Dealership Rating
Employee Rating

The service manager John was very good and personable. He explained everything in detail. Great Job More

by ROBMACLEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Silko Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear John delivered such a great experience! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 09, 2024

Dealership Rating
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Jeff is fantastic. Honest, timely, and does not push things on you. Makes me feel comfortable knowing I have an honest service manager More

by kakt41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Silko Volkswagen responded

Thanks for sharing about your experience with Silko Volkswagen. We appreciate your business and hope to see you again soon! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 07, 2024

Dealership Rating
Employee Rating

Excellent service and communication. Jeff was very thorough and knowledgeable . He is a great assett to the company. More

by MICHAELMICHAELHAIKALREALESTATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Silko Volkswagen responded

Hi Michael, Thank you for being such a loyal customer to Silko VW! Happy to have you as part of our family. We truly appreciate your kind words and positive 5-star review. Thanks for taking the time out of your day to send in a review of your latest experience here with the team. Take care.

May 06, 2024

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Employee Rating

Just dropped my car off for repairs. They gave me a loaner car so I can still get to work. It was seamless and easy. Thanks! More

by valeize2003
Service Price Transparency
Service Communication
Recommend Dealer
Yes
May 06, 2024

Silko Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff met your expectations. Thank you for choosing Silko Volkswagen, we look forward to having you as a valued customer for many years to come! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 29, 2024

Dealership Rating
Employee Rating

The service department went above and beyond making sure I was satisfied with the repair of my car. Ease of scheduling, and respectful of my time when picking up the car. More

by KBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Silko Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 26, 2024

Dealership Rating
Employee Rating

Jeff was incredibly helpful. Silko had my car back on the road within 24 hours. They broke down multiple maintenance recommendations based on a full inspection of my vehicle in t More

by KELLY.STAPLES2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2024

Silko Volkswagen responded

We are very happy to have provided you with such a positive experience, Kelly! We sincerely value your business and look forward to your next visit. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

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