Jason Ells | Page 8

Outstanding commitment to quality work at very competitive prices and achieving on-time results. Whitby Toyota continues to be an extremely impressive dealership.......and I have been a customer competitive prices and achieving on-time results. Whitby Toyota continues to be an extremely impressive dealership.......and I have been a customer of theirs since 1994, 30 years ago. The reason for my long-term loyalty is quite simple: Whitby Toyota is by far the best dealership of any brand of vehicle I have ever known. Don't just take my word for it: drop by the dealership yourself! More

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In early March, the low oil light indicator flickered on and off when I tapped the brakes. So, I bought a litre of oil from Toyota (Whitby) late in the day and took it home and put it in. To my surpris on and off when I tapped the brakes. So, I bought a litre of oil from Toyota (Whitby) late in the day and took it home and put it in. To my surprise, when I then checked the oil afterwards none registered on the dip stick. Concerned I would blow the motor if I drove the car to a dealership, I contacted a mobile mechanic who diagnosed an oil leak from the top caps. He replaced these in my driveway. I decided that having bought 5 L of oil from Toyota that the mechanic might as well change the oil filter as well (environmental as well as cost reasons I didn’t want to change it again when I next brought the car to Toyota) Unfortunately, two mechanics tried to remove the oil filter on site and in the process broke the tool but couldn’t release the filter. The filter had not been ‘seated’ properly and they couldn’t remove it without damaging the housing unit. The car had to be towed to a garage so that the filter and the piece next to the engine block(crank case?) could be replaced. The part (sourced from Toyota) was quoted at $1400.00. So I question why the oil filter wasn’t seated properly, and if it was seized, was it even changed in September? I am a senior and have been bringing my car to Whitby Toyota from Scarborough for 10+ year. My trust in Whitby Toyota has been eroded. I don’t wish to participate in a ‘he said/she said’ debate because I wouldn’t know who to believe. More

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Thank you for your services, very fast and on time thank you so much. Best regards you so much. Best regards More

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I have been going there for years. Just bought a new truck. Everything is always great. Just bought a new truck. Everything is always great. More

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Customer service is always top notch. I don’t go anywhere else for my service! I don’t go anywhere else for my service! More

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The service es very good and the costumer service exelent . I am also very satisfied with my car wash. . I am also very satisfied with my car wash. More

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Service department is unreliable. Promised quick service but could not do oil change and rear window wiper for at least 2 hours. Promised quick service but could not do oil change and rear window wiper for at least 2 hours. More

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No delay . The job was done on time. I was called to pickup my car. The job was done on time. I was called to pickup my car. More

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Staff are courteous, explain things well and always do a good job. Feel like family here! good job. Feel like family here! More

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The staff was pleasant friendly and helpful answering questions and had my vehicle serviced and ready in a timely fashion questions and had my vehicle serviced and ready in a timely fashion More

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