Jason Almeida | Page 2

Run, do not walk away from this dealership. I absolutely LOVE my new vehicle that I purchase from Brandon Hyundai, but the experience I had with everyone with the exception of Nathan, my sales I absolutely LOVE my new vehicle that I purchase from Brandon Hyundai, but the experience I had with everyone with the exception of Nathan, my salesperson was absolutely horrible. The initial experience was pretty good. Nathan did a great job or getting me to the point of negotiation, and Mohammad was a nice person, and eventually we did come to an agreement on price, but only after I attempted to walk away from the sale and head to a different dealership. That the the decent part of my experience, but the rest of my experience was a nightmare, even to the point where Felica told me that I lied to her, and when I asked for proof of it, she could not present any. That was because I never stated what she told me I stated. This dealership is VERY high pressure, and I am sure they scam a lot of people in the process, but I was not going to be one of them. They try to tack on The Brandon Hyundai Advantage.. a package of services that costs almost two grand. Many of the items they add already come WITH the vehicle purchase. You get two free oil changes… well you get THREE years of scheduled maintenance from Hyundai. They offer roadside assistance, but once again that comes WITH the purchase of a Hyundai. The rest of the package is protection crap that you can get aftermarket for a LOT cheaper. I did not want the package, and that is almost what caused me to walk out. Be prepare to be HOUNDED to finance your purchase. I had NO intention of financing as I have the cash to pay for the vehicle…. Leo pushed hard three or four times, and when I would not budge, his “friendly’ demeanor was over. He became cold and nasty. Would barely speak to me, and literally slide the digital pen across the screen to me so I could sign my paperwork. He flew through the process. Then came the VERY hard sell for the extended warranty, which I did not want. He was angry that I refused to buy even the lowest package. After completing the paperwork, I made it clear that I would need a week to transfer the money into my account, and have my father write me a check. They told me I would still be driving my new car home that night. I was not comfortable with this, but they gave me a form stating that I had insurance on the vehicle, and I had permission to have it. Now mind you, I told them the process would take me roughly a week. The next DAY, Nathan sent me an email asking me when I would be bringing the check by. I told him that I had told Leo as well as Mohammad that it would be the next week. I told him they stated they had no problem with it, and I offered to bring the new car back and drive my trade in until the check came in. He replied that was not necessary. I thought all was OK, but alas, nope. The next day, Felica called me and asked me when I was bringing the check in. I once again told her what was going on and that I would gladly bring the car back. She said that was not necessary, that they had my trade in, and that they wouldn’t “call the police on me… YET.” If that was meant to be humorous, I did not find it funny at all, as I told her I was not comfortable driving a car that I had not fully paid for yet… this was on a Friday. Monday, the check came in, and I emailed Nathan and told him so. He email me back, and asked when I could come in. I had to work Tuesday, and asked him in Wednesday at ten was ok, as I had that day off. He said that was fine. I went in on Wednesday at ten, and had to deal with Mr. Personality, Leo. I handed him the check that my father had wrote to the dealership, and he stated that I was told I would need to bring in a Cashiers Check. I was NEVER told that, and I had even told Felica that it was a check written by my father to the dealership. She called me a liar, and told me that she records all phone calls, and could prove that I said it. I told her to please do so. She could not provide proof. I refuse to go back. More

by doubledinkc Verified Customer Verified Customer

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Jason Almeida is hands down the best guy I've worked with in any dealership. He's calm, cool, and collected, and he will stop what he's doing to make sure you're taken care of. If you have any questions, he in any dealership. He's calm, cool, and collected, and he will stop what he's doing to make sure you're taken care of. If you have any questions, he explains everything in detail till you understand. I would recommend that anyone going to Brandon Hyundai ask for Jason. More

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Very helpful. When you go to get your car, ask for Angel! He was great When you go to get your car, ask for Angel! He was great More

by Iamjaylamar Verified Customer Verified Customer

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Brandon Hyundai is very professional and attentive to their prospective and tenured clients. They don’t haggle or pressure. their prospective and tenured clients. They don’t haggle or pressure. More

by cmaxwell4802 Verified Customer Verified Customer

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It was all great except hold long we had to wait for the cleaning of the car cleaning of the car More

by thesal643 Verified Customer Verified Customer

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Chris was great. The dealer ship was very busy. Which is a good thing. But plenty of time was given to me. Options ,models , test drives.Thanks for your service. I wi The dealer ship was very busy. Which is a good thing. But plenty of time was given to me. Options ,models , test drives.Thanks for your service. I will certainly recommend you . Thanks for you service. Deb More

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Totally ridiculous. Service department manager Michael should learn to provide good customer service would not recommend buying or servicing a car there Service department manager Michael should learn to provide good customer service would not recommend buying or servicing a car there More

by kat101361 Verified Customer Verified Customer

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Great people . ..good service ..always helpful and not pushy up selling on things that can wait ..good service ..always helpful and not pushy up selling on things that can wait More

by freedomwheelsdrivingschool Verified Customer Verified Customer

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Responsive to customers; friendly; very helpful; informative about Hyundai products; pays attention to customer questions; informative about Hyundai products; pays attention to customer questions; More

by rmax63 Verified Customer Verified Customer

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Everything went well and not a long wait. Thanks for the great service that was provided. Thanks for the great service that was provided. More

by Keyzvanessa Verified Customer Verified Customer

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