Darryl Warren

My wife and I took a vehicle on a test drive withAJ and he did nothing to help us with the vehicle. We asked a simple question and he didn’t know the answer so he sat on his phone in the back seat looking he did nothing to help us with the vehicle. We asked a simple question and he didn’t know the answer so he sat on his phone in the back seat looking into his phone for a good part of the ride for the answer instead of focusing on us or the other options the vehicle had to offer. When we got back to the dealer he gave us a price and that was that. When I tried to negotiate the numbers his answer was “that is the price! You can shop around at other dealers and if you find a better deal you can bring me that deal and I will beat it”. This left a real bad taste in my mouth!! The next day Falica contacted me and I gave her the story and she asked me to come back to make it right. I was extremely hesitant to come back but I gave her a chance. We sat with Falica and she apologized for the experience we had and paired us up with Darryl. Darryl took his time trying to get to know us and what our needs were instead of throwing vehicles at us. He did the legwork that AJ didn’t want to do. Darryl was more concerned for us on the financial side as opposed to just making a sale. He presented us with vehicle options but wouldn’t allow us to test drive anything until the finance side was in order. This showed he cared more about us and not “just another sale”. We finally test drove a vehicle with him and we were please with how he presented it. First off, he sat in the passenger side so he can clearly explain with the vehicles options and features were. This didn’t happen the day before. He then gave his opinion on certain options the were a “need” vs “want”. That helped us put things into a better perspective. When we were done with the test drive he asked for our honest opinion and he actually wanted it. By the end of the night we were heading home in a new vehicle and not only were we happy with it, we were more happy with the experience that Darryl gave us. I will say that a few days later we noticed that AJ was on the paperwork and we were fuming. In our eyes Darryl was the one who deserved the full commission. AJ did nothing but push us away! I am glad that we were able to meet Falica and Darryl and have the experience we did with the two of them. At the end of it all it’s the experience and the customer support that brings clients back and I am a firm believer of this! More

by impala11419 Verified Customer Verified Customer

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Communication. Whenever I asked about oil changes during the three-year free service interval, I was told I was not at the correct time or mile interval, and I'd ha Whenever I asked about oil changes during the three-year free service interval, I was told I was not at the correct time or mile interval, and I'd have to pay for the service. When I called the dealership's service department to ask specifically when I could schedule the free service the representative said she didn't know. I asked for someone to call me back, but no one ever did. I scheduled for service last Friday and was told by an "outside" advisor that she didn't understand why I wasn't offered the free service in the past. My actual advisor informed me that I missed my last free service date by about six weeks, and I'd have to pay for the oil change and tire rotations. Since I was already there (a half hour from home) I authorized the service and payment. When it was completed, I was shocked that they wanted an additional service fee due to my use of a credit card! I ended up paying more than $140 for an oil change and tire rotation that would have cost about $75 at any other location. I just got blank stares when I told the advisor about the prior misinformation about the free service - no apologies or explanations. My sales experience several years back was fine, the dealership is attractive after their refresh. That and snacks in the waiting area do not even come close to making up for the lies and misinformation, nor the nickel and diming of service fees. I shall certainly use alternate service facilities in the future, and purchase my next car from a different dealer. More

by CLIFF19 Verified Customer Verified Customer

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No problems with the services provided at all. I do have a problem with the survey: why force people to write in an optional survey? I do have a problem with the survey: why force people to write in an optional survey? More

by Bravianne Verified Customer Verified Customer

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Darryl is the BEST salesman and I would give him more stars if I could. He took his time with us throughout our entire process. We are so thankful to have had his assistance buying our new car. He is too stars if I could. He took his time with us throughout our entire process. We are so thankful to have had his assistance buying our new car. He is too good to be working at that dealership. We however had a bad experience with the finance department, Troy White, the reason for 1 star at the dealership. The general manager still has yet to contact me regarding our problem. More

by katietulin Verified Customer Verified Customer

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Salemans is great but had issues with the tag. Still not resolved By finance manager. Still not resolved By finance manager. More

by Riley Verified Customer Verified Customer

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DO yourself a favor and do not take your vehicle here for any maintenance work or repairs you will be ripped off and your car still will not be running properly car went in for engine work, not only to have any maintenance work or repairs you will be ripped off and your car still will not be running properly car went in for engine work, not only to have another check engine light come on 48 hours later. Then be told its another problem that will cost an additional $1800 yes thats right after paying $1500 just on Saturday! They were unwilling to make a deal to get into another vehicle that was reasonable fair to keep loyalty. I will be sharing with all my colleagues as someone who flys for work and works for a major company i will be sharing do yourself a favor find another mechanic shop! More

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darryl was great however this dealership has a huge problem with communication and no one there seems to communicate among each other problem with communication and no one there seems to communicate among each other More

by toolate Verified Customer Verified Customer

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Everything went well and not a long wait. Thanks for the great service that was provided. Thanks for the great service that was provided. More

by Keyzvanessa Verified Customer Verified Customer

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Have purchased a car from this dealership before. Darryl did a great job and made my daughter's first car purchase very easy. Thank you, Darryl. Darryl did a great job and made my daughter's first car purchase very easy. Thank you, Darryl. More

by tdn0902 Verified Customer Verified Customer

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The staff was super friendly and helpful, and my sales team, Darryl and Falica were AWESOME! team, Darryl and Falica were AWESOME! More

by surferdudepcola Verified Customer Verified Customer

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