Jasmine Ingram | Page 3

Clear, organized and communicative The service manager was helpful and organized. The service found a warrantied defect which was identified and repaired. Everyone was pleasant and help The service manager was helpful and organized. The service found a warrantied defect which was identified and repaired. Everyone was pleasant and helpful. The waiting area is superb More

by JTPH2 Verified Customer Verified Customer

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Didn't inspect my vehicle I brought my vehicle in for two recalls and a courtesy inspection. Upon my vehicle being finished I was told the inspection checks out and everything I brought my vehicle in for two recalls and a courtesy inspection. Upon my vehicle being finished I was told the inspection checks out and everything is okay! The only thing they recommend is a window regulator. Now let me get one thing clear here I've worked in the dealership industry in most aspects, including maintenance all the way to service advisor. For my service advisor to tell me there is absolutely nothing wrong with my 2007 X3 just shows me the inspecting technician is completely lazy and complacent. I can name probably 20+ things wrong with my car right now. I opted for the courtesy inspection to get a better understanding of anything that I potentially missed in my inspection. So for someone to tell me there is nothing wrong with my car either tells me the mechanic is a complete idiot or they didn't even inspect my car. I'm just going to go ahead and assume no one inspected my car. More

by ALEC.VANCIL Verified Customer Verified Customer

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Stellar Customer Service Indeed! For the past 6 months I've been meaning to return to BMW of Sarasota because I knew I wanted to upgrade from my X1. Although life happened and I was For the past 6 months I've been meaning to return to BMW of Sarasota because I knew I wanted to upgrade from my X1. Although life happened and I was delayed and missed a few appointments, at no time did NayColle's attention to me or interest in me waiver. I spoke with her a week ago and told her exactly what I was looking for. By the time I finally made it in this past Wednesday evening near 6pm, although she was already gone for the day, without hesitation she came right back in so she could attend to me. As if that wasn't impressive enough, considering she wasn't expecting me, in no time she had two perfect X2's for me to see and test drive. Her upbeat personality and professionalism were a joy and her ability to make the process a smooth one appreciated. Within 2 hours, I got the best packaged deal literally and figuratively! NayColle even came in on her day off the next day to ensure i was 100% satisfied. Honestly, I felt like I had a dream team there at BMW of Sarasota and would also like to thank Jasmine, Robert, and Caz because they all had my best interest at heart. I also want to say a special thank you to Mr. Victor Young for running such a stellar and reputable organization. Appreciated him personally speaking with me both times I was there when he didn't have to. Thanks BMW of Sarasota for making me feel like family. I keep coming back and its because of all of you! Continued Success! Be Blessed! More

by PPCook Verified Customer Verified Customer

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Snakes Every time I go there something happens to my car and they don’t own up. 1 day you go every thing is fine go a week later you need things. They fixed Every time I go there something happens to my car and they don’t own up. 1 day you go every thing is fine go a week later you need things. They fixed my visor but break your rear mirror More

by JDWYER1_2000 Verified Customer Verified Customer

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Roy was great. Roy was great and ultra patient. Whatever I wanted to drive made it happen. Upper management want you to know they appreciate you with no pressure to Roy was great and ultra patient. Whatever I wanted to drive made it happen. Upper management want you to know they appreciate you with no pressure to buy. They even offered to buy lunch. As bad as most car buying is a dreadful experience this was pleasure. Most of all they want you to be Happy. Can't say enough good things about dealership. Bill More

by billspradlen Verified Customer Verified Customer

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Always treated awesome Have had many cars over the years and many different makes. Best dealership I have used. Always enjoy my time there and get treated wonderfully. Have had many cars over the years and many different makes. Best dealership I have used. Always enjoy my time there and get treated wonderfully. More

by UPYOURKILT1 Verified Customer Verified Customer

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Always top-notch First class service across the board. Ive purchased three vehicles from BMW of Sarasota and plan on purchasing many more. Whether sales or service I First class service across the board. Ive purchased three vehicles from BMW of Sarasota and plan on purchasing many more. Whether sales or service Ive never experienced less than he best. Jasmine and Tatiana are fabulous ambassadors of BMW. Keep up the great work! More

by DMSCHOELLER Verified Customer Verified Customer

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Outstanding service! Jasmine has taken great care of me on two separate repairs. She never gets rattled despite my own anxiety prior to deciding to get the work done, nev Jasmine has taken great care of me on two separate repairs. She never gets rattled despite my own anxiety prior to deciding to get the work done, never talks down and is very patient with me while explaining why the service/repair is recommended, a true professional. Thank you Jasmine Ingram! VR Kent C. More

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Over 3 hours for scheduled service, gave me a loaner Jasmine is great and so is Greg service manager. Although it took 3 hours I was given a loaner. The holdup was getting the car washed. That took al Jasmine is great and so is Greg service manager. Although it took 3 hours I was given a loaner. The holdup was getting the car washed. That took almost 45 minutes More

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