Jarrod Dozier

The service was excellent in all areas and completed in a timely manner thanks again Mercedes timely manner thanks again Mercedes More

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I went for service not see a dealer. Did have a oil and filter changed Did have a oil and filter changed More

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Jarrod Dozier is my advisor today. I have never met a Mercedes employee who is as unprofessional and rude as Jarrod. He has a disdainful attitude when my father doesn't speak English w I have never met a Mercedes employee who is as unprofessional and rude as Jarrod. He has a disdainful attitude when my father doesn't speak English well. If a luxurious car company like Mercedes has an employee like him, the company should reconsider. I was very upset when I saw my father being looked down upon by him and we were Asian so he discriminated against us compared to other customers. I need to talk to his boss or the dealer must contact me to apologize to my dad about this. I bought the car and paid for service, we don't deserve to be treated like that. More

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Professional, fast, efficient, responsive. Our service rep was knowledgeable and on top of everything keeping us informed. Our service rep was knowledgeable and on top of everything keeping us informed. More

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I purchased a new vehicle from this location and I’ve took it in for service for a recall issues with the fuel pump. The fuel pump was replaced, but when I picked up the car it kept stalling out and hesi took it in for service for a recall issues with the fuel pump. The fuel pump was replaced, but when I picked up the car it kept stalling out and hesitating to go when I hit the accelerator. It hesitated, so I called and made an appointment for the service department. I took the car back in and I was told there was a part for the fuel pump was not connected properly by the service department. So they said it was connected properly and the car was ready to be picked up. I went in to pick up me vehicle and it stalled out on me three different times so I made another appointment and service department had my car for a little over a week and I got a call saying the fuel pump was replaced because it was faulty and my car was driven 60 miles to make sure it was not going to have any other problems. I went in to pick up my car and I waited for almost an hour for the service department to bring me my car, when they finally drove it around it was filthy and service guy asked me if I wanted it washed, my reply was of course why would you bring me a filthy car when it was clean when I brought it in? He then drive the car around to the car wash I guess but it took over 30 more minutes of my time so I walked over and had to speak with the service department manager to complain about the amount of time I’ve had to wait to pickup my car. I forgot to mention earlier that I called 2 hours prior so they would know that I would be picking it up today. I finally got my car and it had been driven 133 miles total while in the service department’s care! This to me was a little excessive when I don’t even drive my car this much in a weeks time. Plus my gas gage was below a half tank!!!! I’m not sure if they have new people in this department but I have had a horrible month dealing with car issues thati didn’t have before I took it in for the recall! More

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Great service, comfortable waiting area, excellent service rep. Good communication. Have done business with this dealership for years. service rep. Good communication. Have done business with this dealership for years. More

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I really appreciate the hospitality. Mechanics are always a challenge and this brand has a top shelf approach that makes the bills feel worth it. Mechanics are always a challenge and this brand has a top shelf approach that makes the bills feel worth it. More

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The MBenz in Georgetown provided outstanding service, with Jarrod's exceptional customer care standing out! with Jarrod's exceptional customer care standing out! More

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I received efficient and timely service with excellent support from the service consultant that resolved my issue completely. support from the service consultant that resolved my issue completely. More

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Great service by Jarrod ! He was very courteous and got me out of the dealership in time as promised ! He was very courteous and got me out of the dealership in time as promised ! More

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