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Jarrett Elder Sr.
Jarrett Elder Sr. at Toyota of Coconut Creek

Jarrett Elder Sr. | Page 72

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.8
1,824 Reviews
4.8

1,824 Reviews

Write a Review

1824 Reviews of Jarrett Elder Sr.

October 06, 2022

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Employee Rating

Probably the best dealership I’ve ever worked with , the team there is truly amazing in every aspect of service !! More

by JOHNA97
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Oct 06, 2022

Toyota of Coconut Creek responded

John, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 04, 2022

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Employee Rating

I was there on September 30th for a fuel pump recall the service was good More

by ANDREWCLARKE613
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Oct 04, 2022

Toyota of Coconut Creek responded

We're always glad to provide quality service. Thanks for choosing Al Hendrickson Toyota!

September 30, 2022

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Employee Rating

Since I purchased my 4runner in 2017, Ive always gone to Al Hendrickson for all my service needs. Great team answers all questions and concerns. I highly recommend you schedule your next service with Klaus More

by ANAJOHNSON36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fred Mohi

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Sep 30, 2022

Toyota of Coconut Creek responded

Thank you, Ana, for your continued trust in the Al Hendrickson Toyota service department! We are so glad that Klaus takes excellent care of your Toyota 4Runner and keeps it running like new. It makes our day to have you as a customer!

September 30, 2022

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Employee Rating

I get my car serviced at Al Hendrickson because of Jarrett, he's the best! He keeps an open line of communication while your car is being serviced More

by PASSINGASCRNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 30, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 30, 2022

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Employee Rating

Ripped my steering wheel and shifter and they said they did not do it. Really upset with the service provided More

by DRPETERSONORTHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Oct 10, 2022

Toyota of Coconut Creek responded

As you can imagine, this feedback is concerning. I apologize for any issues you have run into with your vehicle after having it in our care and can understand why you're upset. I think it would be best if you and I spoke directly so we can work towards a solution. Please give me a call when time allows. I look forward to making things right, Norman Frantz - Service Manager - 954-545-6931

September 29, 2022

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Employee Rating

Too busy location. Waiting time to check in is long. Some agents were not really friendly but Jared service was excellent More

by CLAUDIADS31
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Oct 10, 2022

Toyota of Coconut Creek responded

While we appreciate the kind words about Jared, we are sorry to hear that your visit took longer than anticipated. We strive to deliver seamless service, and it is disappointing to see that we left the wrong impression. I assure you that we will use this feedback to improve our efficiency in the future. If there is anything more I can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

September 26, 2022

Dealership Rating
Employee Rating

great customer service. dropped the car and then i was picked up at noon to get my car. More

by frankdwoolcott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 26, 2022

Toyota of Coconut Creek responded

We are happy to have you as a customer! Thank you for choosing Al Hendrickson Toyota and for sharing your experience. Drive safely!

September 26, 2022

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Employee Rating

Wait time is too long. Spend 4 hrs to trying to service car. That’s way too long More

by NEKSIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 10, 2022

Toyota of Coconut Creek responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver a seamless service experience, and it is never our intention to inconvenience them. I assure you that we will use this feedback to improve our efficiency in the future. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

September 26, 2022

Dealership Rating
Employee Rating

Excellent service. Everything was done in a time with a manner. The managers made it a comfortable experience More

by DEONR64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Sep 26, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 25, 2022

Dealership Rating
Employee Rating

Service was good but Al Hendrickson is overly priced and never gives breaks. I have given Al Hendrickson so much $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ it is pitiful. More

by dscutillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Oct 10, 2022

Toyota of Coconut Creek responded

While we are glad to hear that the team was able to get the job done, the rest of your feedback is disappointing to receive. We strive to deliver top-notch service at a competitive value, and I am sorry that this was not better reflected in your experience. I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

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