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Jarrett Elder Sr.
Jarrett Elder Sr. at Toyota of Coconut Creek

Jarrett Elder Sr. | Page 66

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.8
1,824 Reviews
4.8

1,824 Reviews

Write a Review

1824 Reviews of Jarrett Elder Sr.

November 26, 2022

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Employee Rating

Got my car there four months ago, certified pre-owned but still gotta pay for repair, bought new battery but car still couldn’t start. Never Al Hendrickson Toyota again. More

by jfflin76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Dec 05, 2022

Toyota of Coconut Creek responded

I am very sorry that you are having issues with your vehicle and are unhappy with our services. We strive to offer great value, and I am disappointed that you are upset. I would be happy to discuss this with you to see what more we can do to help. Please give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 25, 2022

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Employee Rating

Came for oil change at 7. 10 A.M and at my car was done at 8.30 A. M but i got my car keys and invoice at 9.25 A M. Very bad experience. More

by UAGUPTA
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 05, 2022

Toyota of Coconut Creek responded

I am so sorry to hear that your service visit took longer than anticipated. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to ensure we are providing timely care. If there is anything else you'd like to share regarding your experience, please don't hesitate to get in touch. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 25, 2022

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Employee Rating

I appreciate the service and advice provided by my service advisor and the mechanics at Hendrickson Toyota. Jarrett Elder, Sr is my go to service advisor. More

by WILLIAMSLX.LW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 28, 2022

Toyota of Coconut Creek responded

William, thank you for the great review! We are so glad to hear that you had a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 24, 2022

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Employee Rating

I called on two different occasions to book an appointment did not get a call back either time finally came in person for service, waiting to be notified, that service was completed. No notificati More

by lystra7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 05, 2022

Toyota of Coconut Creek responded

Allow me to apologize for any lack of communication you experienced recently. We understand the value of timely, meticulous care, and this feedback will be discussed with our team. Again, I'm sorry we fell short of our usual standards, and if there is anything else I can do for you, please give me a call directly. Best, Norman Frantz - Service Manager - 954-545-6931

November 23, 2022

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Employee Rating

Iwaited 3 hours until I received a new key fob for my Toyota. I was not happy. More

by KABILI72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 27, 2022

Toyota of Coconut Creek responded

I am so sorry to hear that your recent visit took longer than hoped. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to ensure we are providing timely care. If there is anything else you would like to mention, please know my door is always open. Eric Silcox - VP of Fixed Operations - (954) 972-1100

November 22, 2022

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Employee Rating

Excellent customer service. Jarret Elder Sr. always gives outstanding service and knows what he is doing. He is good , courteous and very helpful. More

by lorraineedwards_98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 22, 2022

Toyota of Coconut Creek responded

Thank you for your review. We're glad that Jarret was courteous, helpful, and nice to work with. See you next time here at Al Hendrickson Toyota!

November 21, 2022

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The service was good and the staff was very nice and I appreciate their help and thank again More

by LOVETT.ELEZER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2022

Toyota of Coconut Creek responded

Reviews like these always make our day! Thanks for supporting Al Hendrickson Toyota and we will see you next time!

November 19, 2022

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Employee Rating

Super service. So polite and helpful. R recommend you to all my friends. Thanks so much!! More

by DPAQUIN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2022

Toyota of Coconut Creek responded

Your recommendation is much appreciated! Thank you for choosing Al Hendrickson Toyota and for sharing your support. Drive safely!

November 19, 2022

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Employee Rating

Jarett was very efficient and great to wok with! The repair that I thought would be expensive was not. More

by MARTYROSE5758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2022

Toyota of Coconut Creek responded

We are thrilled that Jarett and the team gave you a five-star experience! Thank you for choosing Al Hendrickson Toyota and for sharing your support. Drive safely!

November 18, 2022

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Employee Rating

Had to replace a 7 year battery after 2 years for the second time, wait time to replace the battery 3 hours and to pay $128.00 More

by kncarroll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 27, 2022

Toyota of Coconut Creek responded

I'm concerned to see that your seven-year battery has needed such premature replacement. I also apologize if the service wait time was longer and our prices were higher than anticipated. I would like to speak with you directly and see if I can offer any assistance. Please give me a call at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Nov 27, 2022

kncarroll responded

I will never deal with Al Hendrickson again or recommend them to anyone.

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