Jamie Avers | Page 50

Holm Automotive Center Inc responded

Thank you for your kind words and positive review of your service visit at Holm Automotive. We're thrilled to hear that we consistently provide excellent maintenance for your vehicle. Our team takes great pride in their experience and expertise, and we're glad that it shines through in the service we provide. We appreciate your trust in us and your continued support. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Daniel , thank you so much for taking time to review your service visit and for sending in these great questions. I've asked Jamie Avers and the leadership team at Holm Automotive Center to review you Repair Order and see what they would recommend as a follow up. Kindest regards - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your review of your service visit at Holm Automotive! We're thrilled to be your go-to dealership for all your automotive needs. It's wonderful to hear that you had a great experience with all departments at our dealership. Our team works hard to provide exceptional service in all areas, whether it's sales, service, or any other automotive-related assistance you may need. Your continued trust and loyalty mean a lot to us. We're committed to maintaining the highest standards and ensuring that your needs are met with excellence. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help and provide ongoing support. Thank you for choosing Holm Automotive, and we look forward to serving you again for all your automotive needs! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Foremost, thank you for the 5-star review despite not having met your expectations. That's an indication to me that you've enjoyed excellent service in the past and are very sincere in your comments. We sincerely apologize for the failure to properly communicate on your recent visit. We will use this review as a coaching opportunity and a stark reminder for all our service consultants that helping our clients meet the demands of their lives requires solid communication. We look forward to your next visit and wish you safe travels. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We appreciate your patronage and great comments on this review. Sometimes the things happening at GM are outside of our control and we just have to trust our parent company to have everyone's best interest at heart. That being said if you truly wish to let GM know your thoughts you can visit them at https://www.gm.com/company/contact-us for contact information. They are good listeners and would appreciate your feedback. Safe Travels - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Greg, thank you for sharing your review of your service visit at Holm Automotive! We appreciate your trust in us to handle multiple oil changes over four days, and we're glad to hear that Jamie made the process smooth for you. Our team understands the importance of efficiency and providing a seamless experience for our customers. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and provide ongoing support for all your automotive needs. Thank you for choosing Holm Automotive, and we look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking time to share your shopping experience with the online community. Dealer Rater sets the 15 Word minimum to encourage consumers to share more information and to prevent fake automated reviews. Thanks for enduring to give the team such great remarks! See you next time! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Holm Auto and look forward to your next visit! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We apologize for not living up to your expectations or our standards on your most recent visit. Your review will help guide the service department to better communicators and more efficient scheduling. Thank you for your patronage and giving us the opportunity to reflect on how we can grow as a team. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for your positive review of your service visit at Holm Automotive! We're delighted to hear that our team provided you with a professional and friendly experience. Your recommendation means a lot to us, and we greatly appreciate your willingness to share your satisfaction with your friends. If you or your friends have any further questions or require assistance, please don't hesitate to reach out. We're always here to provide excellent service and help in any way we can. Once again, thank you for your review and your support. We look forward to serving you and your friends in the future! - Sincerely, the Holm Automotive Team of Abilene.