Jamie Annese | Page 79

Simply amazing service by the entire department especially J Simply amazing service by this organization. Even if a mistake is made, they simply go above and beyond to make sure you are happy and everything is Simply amazing service by this organization. Even if a mistake is made, they simply go above and beyond to make sure you are happy and everything is taken care of. Jamie is simply an amazing service advisor and assistant service manager. More

by Roger Verified Customer Verified Customer

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Steve Vendon outstanding service I have worked with Steve for over a decade. He always makes me feel like I’m his only customer! He is passionate and works with a sense of urgency an I have worked with Steve for over a decade. He always makes me feel like I’m his only customer! He is passionate and works with a sense of urgency and has earned my trust! I would recommend him with pride. More

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Outstanding service I’ve got an outstanding service from Ferman BMW service and they make sure all my questions were answered.I think they’re the best BMW dealership in t I’ve got an outstanding service from Ferman BMW service and they make sure all my questions were answered.I think they’re the best BMW dealership in the area. More

by WILL Verified Customer Verified Customer

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Great service I unfortunately bought my car at Bert Smith BMW and live only a few minutes away but always take my car for service to Ferman BMW as they always provi I unfortunately bought my car at Bert Smith BMW and live only a few minutes away but always take my car for service to Ferman BMW as they always provide excellent service (unlike Bert Smith). I highly recommend Ferman BMW! More

by Tim123 Verified Customer Verified Customer

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just perfect everything was great great service everything on time Jamie was great very helpful is great place to come to grate experience no complain about servic everything was great great service everything on time Jamie was great very helpful is great place to come to grate experience no complain about service More

by NVYORAL Verified Customer Verified Customer

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Gary Mack 10/10 customer service. I did not get the monthly rate that I wanted, nor did I pay for the car what I wanted, heck nor did I get what I wanted for a trade. With all that sai I did not get the monthly rate that I wanted, nor did I pay for the car what I wanted, heck nor did I get what I wanted for a trade. With all that said, Gary Mack’s customer service skills are 2nd to none. He has a very non car dealer approach to his customers, and you feel more like a friend than customer. Everyone at Ferman BMW sales made the buying experience 3rd this year a fun and relaxed experience. I do not mind paying a little extra, as in return I get ten fold better customer service experience. Post purchase is where sales falls short, but not in this case. Gary made sure to text and reply to any and all concerns. When I came back Monday with some minor issues, we laughed it off and he was working with service to address all my issues. With this type of customer service price can’t get me to switch dealers! Also, why this is a review about Gary, I don’t want to forget how amazing Jamie and Steven from service were the following Monday. 10/10 across the board for Ferman BMW!!! More

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Great service always One dealership I will use. Thanks for the great service. Everyone is courteous and professional. Just worked with Cesar in service and he was excell One dealership I will use. Thanks for the great service. Everyone is courteous and professional. Just worked with Cesar in service and he was excellent More

by MCHENRY.ANGELA Verified Customer Verified Customer

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Amazing! It is always a pleasure to do service with Ferman BMW/Mini. I love Jamie, the Assistant Service Manager, and her technical team is fabulous!!! I'll be It is always a pleasure to do service with Ferman BMW/Mini. I love Jamie, the Assistant Service Manager, and her technical team is fabulous!!! I'll be back! More

by LGULOTTA Verified Customer Verified Customer

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Communication was adequate-repairs were not 100% Hood was left unlatched and car pulls to the right-no test drive could have been done after work! For the cost-very displeased that we were driving on Hood was left unlatched and car pulls to the right-no test drive could have been done after work! For the cost-very displeased that we were driving on the highway and the hood was lifting-had to pull over and properly latch! While at the same time discovering that after an alignment and new tires the car pulls to the right More

by jordie1985 Verified Customer Verified Customer

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Car and faith restored Brought my 2000 Z3 in for repairs: ABS warning light on, dashboard night light check, trunk struts replacement, new fob activation, radio volume knob Brought my 2000 Z3 in for repairs: ABS warning light on, dashboard night light check, trunk struts replacement, new fob activation, radio volume knob check, and oil change check up. I had had problems with Ferman in the past where my car was brought in for the same air conditioning repair several times, and I had to pay again. So, I told Mr. Wilder that I was concerned about my history with Ferman, and asked how much would the repair cost. He said "in the thousands. Your car is 20 years old." (even though my car is seen regularly and successfully at Reeves in Tampa). He said "he could find 5 things wrong with a new car right now", which made me wonder what I was getting into. I asked him if I could drive to Reeves, and he insisted it was not safe, that they will give me a loaner, I asked about an oil change, and he said my car would be checked “from head to toe." Did not get an estimate until the third day. The estimate was for $3975.21, and included ABS module box for $2117.14 (although Mr. Wilder told me that may not be the problem), front brakes pad only and replacement (yellow 4) at $355.02, drive belt replacement for $239.65, wiper blades replacement for $94.61, headlight switch for $536.46, shop charges of $52.57, taxes of $260.06, two diagnostic charges at $160 each, but did not address my request for trunk struts, radio volume knob check, oil change, or programming the new fob I had brought in. I was given a separate quote for $125 for the oil change, and $296 for the trunk strut replacement. I decided to take my car to Reeves since I was not comfortable with the quote, and I was asked to pay $343.47 for the estimate. I was not allowed to apply the $343.47 estimate charge to the struts or oil change because according to Mr. Wilder it was not part of the estimate. I asked to speak to a manager, and was told none were available -- all were in training. Incidentally, the multipoint check had not been done: fluids were not topped, tire pressure was not checked. I bought the OEM trunk struts at Advanced Auto Parts for less than $30/pair. The attendant replaced them for free in less than 5 minutes. Two rings need to be snapped off each strut using a flat screw driver, and then the replacement struts snap back on. I also purchased extreme weather premium wipers for $33/pair, which again the attendant snapped on my car for free in less than 3 minutes. However, when he replaced my wipers, he said my old ones were in good condition, and would not have needed changing. Update After writing this review, I was contacted by Ferman's General Manager, Mr. Bob Murray to discuss the situation. I visited the dealership and in the absence of Mr. Murray, spoke with the Assistant Manager, Mr, Karl Alvarez, who listened attentively to my concerns and introduced me to Mr. Brian Pelletier, Service Manager. Mr. Pelletier was very sympathetic, and asked for a chance to make things all right. He assigned my case to Ms. Jamie Annese, Assistant Service Manager and Kyle Silcox of the Gold Team worked on my car. They made all the necessary repairs: abs module, electric switch, drive belt, oil change, and fob activation (the new fob could not be programmed, but the old one seems to have been restored to its old glory) at a reasonable price. Ferman did right by me. Trust is something your can't buy. Thank you for restoring my car and my faith in you. More

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