Jamie Annese | Page 70

Jamie and the service team are awesome! I highly recommend the service team and all of the Ferman group. Jamie did take very good care of us and provided me a loaner to use as well. They are I highly recommend the service team and all of the Ferman group. Jamie did take very good care of us and provided me a loaner to use as well. They are great too. Thanks!!!!!! More

by ricksender Verified Customer Verified Customer

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Service experience and ordered A new X5 Always a pleasant experience. Sales team treats you with respect. It’s never like the average car dealership. I actually enjoy car shopping. Continue Always a pleasant experience. Sales team treats you with respect. It’s never like the average car dealership. I actually enjoy car shopping. Continue the good work Ferman. More

by MichellePullen Verified Customer Verified Customer

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service From the time we purchased our 2011 BMW X6, We have always had a wonderful experience, from the sales rep to the service department, would highly reco From the time we purchased our 2011 BMW X6, We have always had a wonderful experience, from the sales rep to the service department, would highly recommend this place to friends. More

by FERGUSONV46 Verified Customer Verified Customer

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Superior experience at Ferman BMW. Just purchased my second BMW- at Ferman BMW. Want to give a shout out to sales manager Alan, superior sales advisor Mary, Mr. tech savvy Alex, super Just purchased my second BMW- at Ferman BMW. Want to give a shout out to sales manager Alan, superior sales advisor Mary, Mr. tech savvy Alex, super smart and delightful AJ, and last but not least the man the wonderful Willie. So thank you all,look forwarding to visiting the dealership soon. More

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Love these people Text what I need. Come in get a loaner. Pick it up later. Awesome people . They take all of the pain out of it!thank you! Text what I need. Come in get a loaner. Pick it up later. Awesome people . They take all of the pain out of it!thank you! More

by JEFFSTERNS Verified Customer Verified Customer

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Engine light came on when wife on way to work, she came home She only went 3 blocks when the light went on. I drove her to work. I used my OBD to diagnose the problem, the code was P0456. I made an appointment She only went 3 blocks when the light went on. I drove her to work. I used my OBD to diagnose the problem, the code was P0456. I made an appointment for the morning. The service adviser was very professional and courteous. The problem (leaking gasket on gas cap). Everything took about 2 hours and they washed the car. Alex Murray More

by BALEXM1 Verified Customer Verified Customer

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Impressive and doesn’t oversell After being unhappy in the service and continued oversell of unnecessary items by another local BMW dealer, I selected Ferman BMW for my most recent s After being unhappy in the service and continued oversell of unnecessary items by another local BMW dealer, I selected Ferman BMW for my most recent service. I was very pleased with the information they shared, the fact they did not try to upsell me on fixing things that were not wrong with my car and the convenience of the arrangements to get my car there and also myself to work. I live in Tampa but am now a Ferman BMW fan! More

by tampabmwgirl Verified Customer Verified Customer

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Battery Dilemma Service advisor tried wanted to sale us a battery until she found out car was still under factory warranty. Once it was determined car was under warra Service advisor tried wanted to sale us a battery until she found out car was still under factory warranty. Once it was determined car was under warranty We were told by Jamie that we really didn’t need a new battery only needed to charge the old battery but after numerous phone conversations With management we did receive a new battery at no cost. Adding insult to injury occurred when we picked up our car. Jamie didn’t have the professional courtesy to greet us and apologize for the confusion, nor did she confirm car had received the courtesy wash she had offered when we checked in. Prior to this event we were completely satisfied with Ferman BMW, now not so much and will probably never visit any Ferman dealerships. Needless to say we are very unhappy! More

by LTKtrucking Verified Customer Verified Customer

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Amazing They were very helpful and amazing I would never go somewhere else , I got my car fixed and cleaned also when I took my car there I didn’t have gas in They were very helpful and amazing I would never go somewhere else , I got my car fixed and cleaned also when I took my car there I didn’t have gas in my car they full my car with gas I’m so happy with the palm Harbor location More

by AAljmie Verified Customer Verified Customer

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Many promises, no delivery I purchased a 2017 Camaro from this dealership and was promised a second key and that a knob on the dash would be repaired. After many calls and a pr I purchased a 2017 Camaro from this dealership and was promised a second key and that a knob on the dash would be repaired. After many calls and a professional quality "run around", I have received neither. This is inexcusable. I cannot recommend this dealership. More

by Bumblebee Verified Customer Verified Customer

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