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Jamie Annese
851 Reviews
Dealership Experience
18 yrs
Industry Experience
21 yrs, 9 mos
851 Reviews
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851 Reviews of Jamie Annese
November 13, 2025
Ferman BMW is a awesome dealership and I have purchased many BMW’s from them in the last 2 1/2 decades many BMW’s from them in the last 2 1/2 decades More
by Carmella
Verified CustomerOther Employees Tagged: Joe Cleaver, Karl Alvarez , Robert C
November 11, 2025
My vehicle needed an alignment so I Ferman BMW and schedule a service. I asked for Jamie to be my service representative and as usual she took very good care of my vehicle. She was friendly and helpfu schedule a service. I asked for Jamie to be my service representative and as usual she took very good care of my vehicle. She was friendly and helpful the technician performed the requested service. I highly recommend Ferman BMW for all your service needs. More
by joe.stephens22
October 23, 2025
Sal has been recommending what is appropriate for my high performance vehicle for maintenance without making me feel as though I am over paying for service that is unnecessary. I rely on Ferman BMW to provid performance vehicle for maintenance without making me feel as though I am over paying for service that is unnecessary. I rely on Ferman BMW to provide the best quality care and maintenance for the brand new high performance supercar that was purchased last year. So far all the maintenance visits has been excellent as expected. I am impressed by the customer service and appreciate feeling as though I am not just another customer rolling in for car service. Jamie the female has also been helpful with taking care of my vehicle when a tire needed to be replaced from nail trauma. in a timely manner. Kudos to both service advisors and I hope to continue receiving excellent service from Ferman BMW. So far there is no reason to change to Porsche. I love the BMW M8 competition GC. More
by khambenton
Other Employees Tagged: Sal Graziano
October 23, 2025
The service is always excellent at Ferman BMW and I never have any issues. Ferman answers all questions and addresses my issues. have any issues. Ferman answers all questions and addresses my issues. More
by klarocca2002
Other Employees Tagged: Cesar Tereso, Nick Hawk, Kyle Silcox, Sal Graziano
October 23, 2025
Jamie is amazing as always. Excellent service and prompt turnaround. The loaner staff is beyond nice as well! Excellent service and prompt turnaround. The loaner staff is beyond nice as well! More
by Lisa77
Other Employees Tagged: Cesar Tereso, Nick Hawk, Kyle Silcox, Sal Graziano , Transportation department
October 17, 2025
There was a nationwide recall for all BMWs in regards to the Vanos screws in the engine. Got it, I scheduled to have my car taken in so they could fix it. From the moment I took my car in, on Monday, 22 Sep the Vanos screws in the engine. Got it, I scheduled to have my car taken in so they could fix it. From the moment I took my car in, on Monday, 22 Sep until my pick up, today, Tuesday, 23 Sep, the customer service was DISTURBINGLY terrible. I got told to sit in the waiting area and my service advisor Jamie would be right with me…wrong. Some other advisor, Kyle had told me about my tire which I knew about and am going to fix it but definitely not paying BMWs price. Jamie was just nonchalant, customer service was terrible. I had asked if I could get a loaner for just the one day so I could get to school and work and the response I received was, we have an uber account that I can call and get you an uber home. ARE YOU KIDDING ME? Today, I go in to pick the car up, as they were bringing the car up front, got told the car is sputtering so it has to go back to the mechanic who worked on my car. At this point, I was infuriated. I get told the car is ready and then it’s not. My husband had requested to speak to the Service Manager, Paul Saglione. That was a joke, he was very rude and condescending to my husband who was explaining things to him in a calm matter. It was just an overall terrible experience. My first and last time ever at Ferman BMW Palm Harbor. As a Human Resources Manager for the last 18 years in the United States Navy, this is how my husband and I get treated. TERRIBLE. I wrote this review 3 weeks ago and there has been no follow up from anyone. More
by no27
Other Employees Tagged: Paul Saglione
October 13, 2025
Service is always so quick and everyone is friendly, best customer service and my car always comes back perfect. customer service and my car always comes back perfect. More
by allym
Other Employees Tagged: Bob Murray
October 07, 2025
very responsive service writer, very helpful, I really appreciate when I have a question or communication. I get immediate response and immediate feedback. appreciate when I have a question or communication. I get immediate response and immediate feedback. More
by no26
Other Employees Tagged: Cesar Tereso, Nick Hawk, Kyle Silcox, Sal Graziano
October 03, 2025
New BMW Issue. . Vehicle less than 3 weeks. No loaner . Customer communicated that repair issue was not resolved. No followup action by Service Advisor.Lack of con . Vehicle less than 3 weeks. No loaner . Customer communicated that repair issue was not resolved. No followup action by Service Advisor.Lack of concern. Service Department failed to provide Brand quality service. More
by ttaylordm
