Jamie Annese | Page 56

Always great service!!! They keep you informed on the progress of your service and deliver as promised The entire staff is Awesome. We have purchased four cars in the last 12 months. We wouldn’t go anyw progress of your service and deliver as promised The entire staff is Awesome. We have purchased four cars in the last 12 months. We wouldn’t go anywhere else More

by EMASON01 Verified Customer Verified Customer

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Although I live in Tampa, my wife and I decided to visit Although I live in Tampa, my wife and I decided to visit the Ferman BMW in Palm Harbor to look for a replacement car. The Ferman sales person, gene Although I live in Tampa, my wife and I decided to visit the Ferman BMW in Palm Harbor to look for a replacement car. The Ferman sales person, general manager and finance officer were all pleasant and helpful. I bought my first car from th Ferman family in 1958. Great business people. More

by bmartin10 Verified Customer Verified Customer

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Great service from both Jamie Annese and Victor Figueroa. Also from Mary Keller who’s always trying to sell me a new car. Someday I will Also from Mary Keller who’s always trying to sell me a new car. Someday I will More

by fbiunno Verified Customer Verified Customer

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Great service...excellent value. I have an older 540 that requires a Team that knows what they are doing. Not only the mechanics of the car, but also the business side in order to provide a true value. requires a Team that knows what they are doing. Not only the mechanics of the car, but also the business side in order to provide a true value. More

by Pasquale III Verified Customer Verified Customer

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My AC went out and was blowing hot air... they tried to find the leak with some dye but couldn’t... they did fill up the Freon... but that means it will go out again.... hopefully in cooler weather. find the leak with some dye but couldn’t... they did fill up the Freon... but that means it will go out again.... hopefully in cooler weather. More

by imjdmom Verified Customer Verified Customer

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Timely and friendly customer service. Reasonable pricing and wonderful quality of work. Great to deal with! I would entrust my vehicle to this group anytime. and wonderful quality of work. Great to deal with! I would entrust my vehicle to this group anytime. More

by Lutesala Verified Customer Verified Customer

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Always amazing, great service asking me to write 25 words is a bit much as I always have a great experience at Ferman , they are the best is a bit much as I always have a great experience at Ferman , they are the best More

by Herc Verified Customer Verified Customer

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Very efficient and effective. I did not have to wait and problem was handled professionally and with style. My loaner was ready in no time and the whole process was a joy problem was handled professionally and with style. My loaner was ready in no time and the whole process was a joy More

by OT8DVM Verified Customer Verified Customer

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Excellent! People keep checking on us with good feedback on progress or anything that we needed. Not much more to add but the cleaning job on the car was far from perfect. Was the inside cleaned at all? on progress or anything that we needed. Not much more to add but the cleaning job on the car was far from perfect. Was the inside cleaned at all? More

by beauduf Verified Customer Verified Customer

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Cesar is very knowledgeable and takes the time to explain to you what is really happening with your car. He is very detailed and professional. The outside guys are very friendly. Some inside service agents to you what is really happening with your car. He is very detailed and professional. The outside guys are very friendly. Some inside service agents are unprofessional. One comment made to me made my skin boil. Putting that aside, I was even overcharged before for service and requested a callback from a manager and never got one. Just a text message from the service agent stating a credit for the difference would be applied back to my card in a few days. Makes me wonder how many times that happened to other consumers. I bought 3 BMW’s at this dealership in the past 2 years but will not use them for future sales all because of the service experience. Besides, my sales agent doesn’t work for the dealership anymore. More

by nacolaj Verified Customer Verified Customer

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