James Majors | Page 2

Bait and switch. My wife and I were looking at a year-old 4Runner that had a window sticker indicating a price of $73,093. When we talked to a sales person we discove My wife and I were looking at a year-old 4Runner that had a window sticker indicating a price of $73,093. When we talked to a sales person we discovered that the advertised price for the vehicle was only $60,078. We were surprised by this apparent steep discount and asked for verification of the price. The sales person checked with multiple superiors who assured her that the true Corwin Price for the vehicle was $60,078. Next we checked on trade-in value for our existing vehicle. The sales person was surprised that it was in such excellent shape and was sure that we would be offered a fair price ($29,000) for the trade in which Justice confirmed after a cursory inspection. After originally agreeing that it was in great shape, Justice Padilla conducted his "expert evaluation" and concluded that it was in "Good" condition which is defined by Kelley Blue Book as indicating that it, "Has repairable cosmetic defects and mechanical problems." Justice low-balled the trade-in value ($25,000). When called on his evaluation, Justice said that he bases his assessment on mileage and Very Good or Excellent only apply to vehicles with under 500 miles on them. To add injury to insult, Justice gave a price that was $1,690 higher than the sticker price and added in an extra $3,000 in false tax (intentionally put in the wrong tax rate). When we flatly rejected the bait-and-switch he came back with a revised offer that used the correct tax rate and took a bit off, but was still over $10,000 above the advertised and confirmed price. James Majors stood behind this bait-and-switch tactic and pretended that this was an inadvertent error despite an employee admitting that the price discrepancy between sticker and advertised price had been previously reported but no effort was made to change the advertised price. After we left the dealership they "fixed" the web page to show a price that was close to the sticker price. More

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Great experience with everyone involved in the purchase and add on items. Will definitely use Corwin again. and add on items. Will definitely use Corwin again. More

by MRKSALTON Verified Customer Verified Customer

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Did not buy from James. Bought it from Jaida Roberts. She is a 10. She is outstanding Bought it from Jaida Roberts. She is a 10. She is outstanding More

by WALKOTTE Verified Customer Verified Customer

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They did a great job finding me the best financing and getting me in and out quickly. getting me in and out quickly. More

by SUMMERS_MR Verified Customer Verified Customer

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Great customer service with a great staff. Gets the job done quickly and efficiently. Nothing to say bad Gets the job done quickly and efficiently. Nothing to say bad More

by NATVESS1 Verified Customer Verified Customer

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Jaida was great to work with and we love our new Highlander Hybrid Limited AWD. Highlander Hybrid Limited AWD. More

by JULIEGLOVER928 Verified Customer Verified Customer

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Great team, knowledgeable, caring, excellent service, great cars. I am a single mom and we had a need for a reliable car and they made sure it was what we needed and for the right price. We are thankful great cars. I am a single mom and we had a need for a reliable car and they made sure it was what we needed and for the right price. We are thankful for this dealership! More

by MGJOB23 Verified Customer Verified Customer

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Great experience buying my car. Everyone was quite accommodating throughout. The salesman could have been more knowledgeable about the operational details of the vehicle but other Everyone was quite accommodating throughout. The salesman could have been more knowledgeable about the operational details of the vehicle but otherwise the experience was great. More

by MBENKATES Verified Customer Verified Customer

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Third vehicle I’ve bought here and everytime time it’s been a great experience . The entire staff made me feel welcome. been a great experience . The entire staff made me feel welcome. More

by MCKINNEY7775 Verified Customer Verified Customer

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I was lied to about how much I would get for my trade in. 26,488 was what we agreed on and I ended up getting 23,000. I wasn’t able to pick what add ons I wanted to so it launched my payments to 891 per mont 26,488 was what we agreed on and I ended up getting 23,000. I wasn’t able to pick what add ons I wanted to so it launched my payments to 891 per month. I was told they needed 109$ from me for not paying the car off in time so you wanted me to pay the late fee after you guys already bought my car and I signed it away to you. I owed 37,000 on the hrv and got was told I would get 26,488 for the hrv and I end up getting 23,000 and my down payment of 4,000 made it 52,000 total for the 2024 rav4 im very upset that they took advantage of me and I will learn from this and never do business with you guys again. The only way to make it right is to send a check for 3,000 so I can put it towards the vehicle and I’m not even sure the 4,000 got added to all this. More

by ARCEO62318 Verified Customer Verified Customer

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