James Logozar | Page 4

There’s always some sort of issue with service. The service manager is extremely condescending and unhelpful for anything, Always. Mechanics recommend expensive, unnecessary parts and services all The service manager is extremely condescending and unhelpful for anything, Always. Mechanics recommend expensive, unnecessary parts and services all the time, don’t diagnose problem after several visits, and refuse to do necessary work, even when specifically requested. Complete lack of customer service. Gave them one last chance & they lied to my face about a very obvious problem & ignored another. Perfect place to go if you enjoy burning $100 bills, several at a time, then go on with your life, with nothing for it. They told me I need and entire power steering system, then no, you don’t. Needed brakes same day they were replaced, ignition coils replaced when it was the BATTERY, need to REMOVE the BUMPER to see openly visible area under it, refusing to acknowledge their other dealership in Sherwood Park documented doing a warranty repair that they did NOT do. And ignore you until the end of day thinking you will just pay and leave. Then the shop manager tells the advisor to change the paperwork after they give it to you, right in front of you!!! None of the service advisors ever call you back when they are “going to check into” something. You have to chase them. Whoever they need to speak to ALWAYS went home early, whether it’s the manager, an advisor, or the tech. ALWAYS. They have NEVER correctly diagnosed, nor fixed, a single thing, with numerous visits, but charge excessively every single time. I did speak to the previous dealership manager. He wasted over an hour of my time, while he chatted with staff, after a scheduled appointment time, then spent the entire conversation on his computer, then did nothing but offer to sell my vehicle for less than 1/3 of its value. Never responded after. More

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James was fantastic. He has great listening skills and is very professional. I had my vehicle set for service and he took care of everything I needed done. He has great listening skills and is very professional. I had my vehicle set for service and he took care of everything I needed done. More

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Oil Change was completed in a timely manner. Service center was clean and service was quick. Service center was clean and service was quick. More

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James is my "go-to" guy and the main reason I continue to take my vehicle to Lakewood for service. I trust his recommendations and appreciate his attentiveness and excellent communication skills. take my vehicle to Lakewood for service. I trust his recommendations and appreciate his attentiveness and excellent communication skills. More

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I’ve been going to this dealership for over 10 years and I will always go back. Service is great staff are friendly and helpful! I will always go back. Service is great staff are friendly and helpful! More

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Easy to speak to, friendly and professional people. Highest quality service that I like as well as honesty. Highest quality service that I like as well as honesty. More

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First of all I am satisfied on service. James is nice guy. He is very much cordial and nicely took care of my car being a customer want this behaviour and services. James is nice guy. He is very much cordial and nicely took care of my car being a customer want this behaviour and services. More

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Booked my car in for a repair. James took great care ensuring the job was done and an additional item to check was fixed. James fixed an error in billing. Have bought 2 vehicles fr James took great care ensuring the job was done and an additional item to check was fixed. James fixed an error in billing. Have bought 2 vehicles from Lakewood and would definitely recommend them. More

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The service at Lakewood was excellent. The staff are very friendly and knowledgeable. I would definitely recommend them to friends and family The staff are very friendly and knowledgeable. I would definitely recommend them to friends and family More

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I’am totally satisfied with the way how the handled my vehicle. James was very accommodating and answered all my question. I will be happy to recommend bringing your car for any maintenance at Lakewood Ch vehicle. James was very accommodating and answered all my question. I will be happy to recommend bringing your car for any maintenance at Lakewood Chevrolet. More

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