James Hobbs | Page 95

Predictable We always appreciate the predictable and professional routine of our experiences with the service department. From the drop off to the pick up the f We always appreciate the predictable and professional routine of our experiences with the service department. From the drop off to the pick up the flow is seamless. More

by rivkah357 Verified Customer Verified Customer

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routine service Scheduling via web site was easy. Service was timely. I appreciated the friendly staff and the nice facility after the remodeling! Also, the cookie wa Scheduling via web site was easy. Service was timely. I appreciated the friendly staff and the nice facility after the remodeling! Also, the cookie was a nice touch! More

by DWCHEW Verified Customer Verified Customer

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Always best service They never disappoint! Great team! Always helpful! Barry and James are the best! By the time I got to work everything was done and my car was rea They never disappoint! Great team! Always helpful! Barry and James are the best! By the time I got to work everything was done and my car was ready! More

by MazdaGirl Verified Customer Verified Customer

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in and out I was 15 late for service appointment, but thankfully they were not! in and out in less than half an hour on recall service. Everyone was so nice an I was 15 late for service appointment, but thankfully they were not! in and out in less than half an hour on recall service. Everyone was so nice and efficient. The updated facility was great, complete with hospitality area. Was back to work on time! More

by KB Verified Customer Verified Customer

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Still pretty great Don’t like the new waiting area. The old one was much better, closed in, conducive to conversation with strangers. I have actually made friends ther Don’t like the new waiting area. The old one was much better, closed in, conducive to conversation with strangers. I have actually made friends there that I Keep in touch with. The new one, too open, too big, too .??i liked the vending machines in the old one. I am diabetic and now you only have one diet choice, Coke Zero which tastes like CRAP, especially out of a can. Really? I don’t drink canned drinks at all. Nasty. Get a machine back in there with bottles and choices. Also more choices for snacks too. I don’t mind paying. TV too wide open too. Feel like if you turn it loud enough to hear you are disturbing the whole place. Just didn’t like the new waiting area at all. Don’t like the chairs either. Is there any way you can put it back smaller and with the old chairs. Any way, the only good part is having the WIFI, that is great and perfect. Don’t ever take that away. The only other thing is I didn’t like the call me to ask if I wanted to do an extra needed service on my car. The guy called. I was talking to one of your salesmen and didn’t recognize the number so didn’t answer. Just happened to check the voicemail. Sometimes I don’t do that for hours. I am right there. Only a few feet. Walk out there and find me and ask me what I want to do like you used to. That really was stupid. I didn’t check my voice mail till nearly 30 min after he left the message, and I did want the extra repair done, but that prob added 30-40 minutes to my stay.for not knowing quicker. Get off your duff and go find your customers, don’t call me on my cell phone. overall I love Mazda and the service. I like that you make appointments and keep on time with them. In my opinion y’all had it durn near perfect and changed it. Quit trying to make everything “elegant” and just let it be warm and friendly. Same with the cars. I hate the new CX5. Had thought I might get another but it looks too plain like a box since you took the swoop out of the side and made it a little longer I think. Or maybe it just looks that way with no cute, sporty swoop. And the inside is ugly too. I liked the big easier to get to buttons for hvacsystem, now it looks like a radio. The screen is too high sticking up in the middle and those pointed end air vents with chrome around are atrocious. Lol. Won’t be buying one of these ugly “elegant” things. Again you had something great should have left it alone, maybe just get a few new colors or so. Shouldn’t have changed the style More

by bhampg Verified Customer Verified Customer

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great ! good job. work done on time and below the price that I expected. everyone courteous . I will recommend your company to my friends. keep up the good wo good job. work done on time and below the price that I expected. everyone courteous . I will recommend your company to my friends. keep up the good work... More

by RICK.HERSHEY Verified Customer Verified Customer

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Service to do a software upgrade due to recall notice. Car was taken back for service upon arrival at appointment time. Service was completed in timeframe I was told it would take. Wait center is nice wi Car was taken back for service upon arrival at appointment time. Service was completed in timeframe I was told it would take. Wait center is nice with drinks and snacks and tv with updates on your car.. New service methods are a big improvement from what it was previously. Have had my care in twice this yr and both times all went well. Cusps to you all for the improvements. More

by PRICER21300 Verified Customer Verified Customer

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Above and Beyond Service Call!! After talking with Barry on Friday, I went in Saturday to see James in the Service Center. All the lights on my dash had come on - the car wouldn't co After talking with Barry on Friday, I went in Saturday to see James in the Service Center. All the lights on my dash had come on - the car wouldn't come out of park - a myriad of happenings. James just went to my car and figured it out. As I was a work in, I expected it to be late afternoon before I got a call, but your great SC had fixed it well before noon. I always recommend MedCenter, from Joey (Sales) to your finance guys and always, always - your service center folks. Barry, James, the guys, the gals that take my money - friendly, professional, SMART. More

by mimig2002 Verified Customer Verified Customer

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55,000 miles service Barry Sundman always provides me great service with a smile, Gives me with feedback about what services my car needs/requires at every service appoin Barry Sundman always provides me great service with a smile, Gives me with feedback about what services my car needs/requires at every service appointment and the option to accept or postponed his recommendation. I like that. Thank you so much More

by MLAERA.FFG Verified Customer Verified Customer

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Great Customer Service I have been going to this dealer ship for a couple years now. I don't mind doing repeat business with them because of the customer service that they p I have been going to this dealer ship for a couple years now. I don't mind doing repeat business with them because of the customer service that they provide. My last visit was just for a oil change. They took care of me and the customer service was amazing as it normally is. More

by Devin S. Verified Customer Verified Customer

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