"First time visit"
I was interested in seeing a Kia Sportage. My initial contact was with James Green. I had a lot of questions. James is highly knowledgeable responding in a friendly manner. After the sale was completed any further questions were addressed. He introduced me to Anton who went above and beyond. Anton even took me to BCAA to get my insurance changed as I am not familiar with Richmond.
I highly recommend both for their friendly service and great effort.
"Very friendly and great service. I showed up as a walk up..."
Very friendly and great service. I showed up as a walk up and was treated great. They even quickly detailed the car as financing was being approved!
Management was also kind enough to throw in some great extras like car washes and airport shuttle service!
"Professional, customer-centric team."
- Margaret Lung
The way this team approaches car sales is a breath of fresh air! No pushy sales pitch, no smoke & mirrors in the pricing of the deal. I greatly appreciate James and Brian's approach to sales, the time they took to understand my requirements and to outline the best options with my interests in mind. I was really impressed with their professionalism and commitment to the customer - would not hesitate to recommend Kia Richmond to family and friends.
"Got a new Kia Soul. Excellent buying experience and a car..."
Got a new Kia Soul. Excellent buying experience and a car I truly love driving. Aaron was very patient, respectful, flexible and prompt in dealing with me. Went the extra mile to make sure am happy with the car, not just pushing a sale -- offered me overnight test drive, resolved a feature issue at their cost, and fixed a small scratch as promised. They even threw in lifetime free car wash! They wanted me to keep loving my car longer! The car is great. Awesome team.
"Great customer service"
Above and beyond, really. The epitome of proffesionalism, really in a word of deceit and shallowness, it was very refreshsing to have such a positive experience.
"Incredible service and customer relations"
Anton went above and beyond to make my experience at this dealership fantastic! James was also impeccable in business and detail and knowledge. Both were very friendly and open and outstanding in handling questions and the steps in the potential of purchasing a vehicle at this dealership! Highly recommend both these gentlemen for their vision, honesty and effort!
"Been dealing with this great crew since 2010. This year..."
Been dealing with this great crew since 2010. This year they really stepped it up. I caved in and bought a new 2020 Soul. Totally blown away with this amazing machine. I was pleased to see the renovation of this place. I also am seeing the same faces in there every time I’m in for service or a car wash. I really enjoy going to see these folks.
"Very accommodating, did everything he could to give me..."
Very accommodating, did everything he could to give me the best deal and I'm quite satisfied with his service. Highly recommended! Will recommend him.
Other Employees Tagged:
, Liam, excellent sales experience.
"Satisfied with the repair "
- Red Kia Soul Owner
Thankyou to James Green, sales manager who kindly made sure my car was repaired (faulty seal on windshield led to a big leak during rainy weather) as returned to me in sparkling condition.
"Honest, Caring Employees .. You'll become one of the family!"
Gurvir was such an honest and motivated salesman- he would do anything to make you happy with your purchase! Although young, he was knowledgeable, friendly, funny, and exceptional at what he does. I trust his opinion and enjoyed working with him. James was able to give us an honest but great deal on some outside the box options we weren't originally thinking of, and worked with us to make sure we were comfortable using a low pressure sales approach. Mehdi was helpful and knowledgeable, and gave us succinct information and a helpful viewpoint. Thanks to you all!