Jacob Burns | Page 3

Jacob Burns was outstanding from start to finish. Purchased this vehicle sight unseen over the internet and had it shipped to Massachusetts. Seamless transaction arrived as advertised. Purchased this vehicle sight unseen over the internet and had it shipped to Massachusetts. Seamless transaction arrived as advertised. More

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I had a great experience at Volvo Cars Silver Spring. Jacob and Alex were both so helpful, down to earth and responsive. I would highly recommend them to anyone looking to have a positive car buying expe Jacob and Alex were both so helpful, down to earth and responsive. I would highly recommend them to anyone looking to have a positive car buying experience with genuine people who can help get you a great deal! More

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We had a great experience with Jacob. He listened to what we were looking for showed us a car we hadn’t been considering before that was an even better fit for us. He was also kind to our He listened to what we were looking for showed us a car we hadn’t been considering before that was an even better fit for us. He was also kind to our toddler who was there unexpectedly. My only negative in the experience was how long it took to do the paperwork and they were very slow to bring the car up to take home. More

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I usually wait a few weeks before leaving a review because there is inevitably something that goes wrong or additional coordination required from your salesman and that’s when you see the true custome because there is inevitably something that goes wrong or additional coordination required from your salesman and that’s when you see the true customer service! I am happy to report that even after the sale Jacob was excellent in communication and response time! He was extremely thorough in helping with the sale and was respectful of our time (we were there with two little ones!). The entire dealership was courteous to the fact that we had little kids and tried to get us in and out as fast as possible! I chose Volvo for the customer service and happy to say that they have not disappointed! More

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We arrived for the purpose of test driving an XC 60 and XC 90, but after doing so, the options offered and explained were compelling for us to go ahead and purchase and XC 90. XC 90, but after doing so, the options offered and explained were compelling for us to go ahead and purchase and XC 90. More

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Jakob and Mable were great. I found both of them very friendly to deal with. I found both of them very friendly to deal with. More

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Jacob was probably the best sales person I have worked with to buy a car. Very honest, transparent, knowledgable. I strongly recommend him! with to buy a car. Very honest, transparent, knowledgable. I strongly recommend him! More

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. I had called 3/4 left messages to talk to Stan Gutierrez never returned a single call a little common courtesy would of been nice Gutierrez never returned a single call a little common courtesy would of been nice More

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Great experience. Volvo silver springs was courteous, responsive, professional, efficient and fair in negotiations. I’ll look there first when I’m ready for the next Volvo silver springs was courteous, responsive, professional, efficient and fair in negotiations. I’ll look there first when I’m ready for the next Volvo! More

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The dealership is in a great location and the staffer was helpful and friendly. They have great inventory. Jacob Burns is the reason I stayed through the purchase of my Volvo. He was very knowledgeable a helpful and friendly. They have great inventory. Jacob Burns is the reason I stayed through the purchase of my Volvo. He was very knowledgeable and responsive via email and text. His customer service was what I hoped for by a Volvo dealership. He was the best I worked with compared to 3 other local Volvo dealerships. I hope to work with him on my next purchase. More

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