Jack Hawes
Jack Hawes at Cortese Ford Lincoln
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Jack Hawes | Page 26

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.6
261 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

7 yrs, 3 mos

Industry Experience

7 yrs, 3 mos

4.6

261 Reviews

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261 Reviews of Jack Hawes

August 05, 2019

Dealership Rating
Employee Rating

Great Experience!! Jack Hawes was amazing, knew what I was looking for and the team made it happen. They worked with our small nonprofit and got us approved for what we More

by KP Inc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darren Sneddon , Shane Chapin, Jeff Cooper

Aug 07, 2019

Cortese Ford Lincoln responded

It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Aug 08, 2019

Cortese Ford Lincoln responded

Hello, thanks for the 5 stars! We're glad to hear that you had a great experience with Jack. We look forward to your next visit!

July 24, 2019

Dealership Rating
Employee Rating

Daughters first car We made an appointment to view and test drive a vehicle at the dealership but when we arrived we found out that the car had just been sold. The sales More

by gfwood83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Cooper, David Eichelberger, Michelle Scott

Jul 26, 2019

Cortese Ford Lincoln responded

Hello, thank you for the review. Congratulations on your new car! We are happy to hear that Jack was able to get you into a similar vehicle. We look forward to seeing you again.

June 27, 2019

Dealership Rating
Employee Rating

No deal as advertised Had an offer to get rid of negative equity but they could not come up with a deal Poor communication after my visit and no follow up More

by medicguard12
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Darren Sneddon , Jill

June 03, 2019

Dealership Rating
Employee Rating

These guys exceeded my expectations I worked with Jack, he took care of setting up my appointment and made my experience very pleasant. I worked with Darren behind the scenes. Through em More

by cgiehl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darren Sneddon

Jun 12, 2019

Cortese Ford Lincoln responded

Cgiehl, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Samantha Cortese Customer Relations Manager 585-277-3214

May 10, 2019

Dealership Rating
Employee Rating

I love the vehicle, don't love the service. Purchased a 2015 Ford Focus ST. Absolutely love the car... The issue lies with the shady worksman ship of the employees. The car has a cracked windshi More

by zsleight94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Service Department.

Jun 05, 2019

Cortese Ford Lincoln responded

zsleight94, I would love to speak with you about your experience. We strive for 100% satisfaction with our customers. Please reach out at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

March 08, 2019

Dealership Rating
Employee Rating

Very Smooth and Easy Sale It was easy when you know what you want and with a salesman like Jack that make the sale smooth and pleasant. Thank you again. More

by nyjfis315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Cooper, David Eichelberger

Jun 14, 2019

Cortese Ford Lincoln responded

Nyjfis315, we appreciate your recommendation of our dealership! Thank you so much for choosing Cortese Ford Lincoln, Inc. as your first choice for service! Samantha Cortese Customer Relations Manager 585-277-3214

January 02, 2019

Dealership Rating
Employee Rating

Purchased a new Ford Explorer Terrific experience from start to finish. We were shown the vehicles that fit our criteria, test drove them, and then were shown the numbers for both More

by mikem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Cortese

Jun 14, 2019

Cortese Ford Lincoln responded

Mikem, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese Ford Lincoln, Inc.! Samantha Cortese Customer Relations Manager 585-277-3214

December 06, 2018

Dealership Rating
Employee Rating

Great truck buying experience straight forward. We had good buying experience, direct and straight forward. Question were answered and any issue dealt or correction were fixed quickly. Really like t More

by greoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Weston

October 30, 2018

Dealership Rating
Employee Rating

Satisfied Customer I can't say enough positive things about my experience with Cortese Ford and my sales representative Jack Hawes. I was looking to purchase a 2018 For More

by mjleszczynski17
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darren Sneddon

October 25, 2018

Dealership Rating
Employee Rating

Great service! G Great service, explain things about your vehicle. Friendly, which means a lot to me. The job are done with out a long wait. I've been coming here, abo More

by randh169
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Naim Daniels, Steve Weston

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