"Horrible experience. Buy something else somewhere else"
Sorry for my long review. Please read. Stay clear of this dealership. They will sell you a piece of crap and then expect you to just be ok with it. I have worked with Derrick in Sales here. I have been in touch with Trevor, Dominic, Fara, Sara, the list goes on. The General Manager is John Biglow does he does not answer his phone. I have left him three VM's so we could try to sort out my issues. Buy a Toyota if you are considering a Honda. Way better reliability. I sincerely regret my purchase. Honda has too many issues. I bought a brand new Odyssey and the same day I had 3 issues. I purchased a vehicle 3 weeks ago from this dealership, a new 2019 Honda Odyssey Touring. I purchased it on Sept 18th, 2019. We were scheduled to pick it up on Sept 25th at 1pm. I got a call from Trevor on that day saying the Car will not be ready, pick it up Sept 27th. My Sales rep was Derrick Charles. I came as scheduled to pick up my car on Sept 27th and met with Trevor. The Bill of Sale was wrong and had to be corrected three times before they said it was ok to re-sign. When they finally brought my car, it was not clean. They said, sorry, let us clean it. I had completed my PDI which was poorly done with Dominic and Trevor(we did the PDI outside, not in a bay). Then when I was about to leave, they asked me if they could mail out my Ownership, to which I said no. They finally ran back to the Ministry and got my Ownership for me. I did not leave the dealership till nearly 5pm on Friday and had to head back from Whitby to Brampton(88 kms away). Whole day wasted. Now I drive the car home and I notice the Oil is at 50%. This is a brand new car and the oil change should have been done(showing 100%). Then I hear a noise from the brakes which is constantly heard. I call Trevor right away and explain these issues. There were actually three issues, the brakes, the oil change and the rear temperature control was not working. Trevor ordered the part for me and scheduled me to bring the car in on Wednesday Oct 2nd. The car is brought in and looked at. The oil change gets done and the rear temperature part is installed and issue fixed. They said they don’t hear the issue with the brakes. Not sure how this is not heard since the noise is extremely obvious. My concern is, this Van is for me and my family and we have 2, 11 month old twins. I don’t feel this vehicle is safe. When I drove the car home on Wednesday a new issue started with the Radio. I asked Trevor what that was and he did not comment. He threatened me that our discussion was border line harassment. xxx. He told me to call Honda Canada. I have no clue how he felt that way, when I was the victim here to Honda. They are the big fish, I am a nobody. Till this day I have no resolution to my car, both the brakes and radio are constantly acting up. I have contacted Honda Canada and waiting on an escalation from them as well. My contact there Sean Anthony is escalating since I did not like his advice. He told me basically to pound sand. I will not just be ok with a brand new car, making noise. Its unacceptable. I am concerned for my family’s safety since I have no idea why my brakes are making a noise. Could something be loose? Not sure. The concern with the radio is that it suddenly goes from being normal to making a loud noise which is startling, I don’t want this to cause an accident. If this causes an accident I will blame Honda 100%. Please do not buy a Honda, if you insist on a Honda then stay clear of this dealership. They are not professional and they have no clue how to treat people. They sell a lot of cars apparently but they have no idea how to sell them well. STAY CLEAR. Try to avoid the Mgmt here, Trevor and John(well John doesn't return calls so you might never reach him). Please buy a different make and model. Take my advice, please
"Unacceptable Vehicle Delivery "
- sale portion of transaction was acceptable
- state of vehicle of delivery was very poor - worst I have experienced as a buyer
- numerous scratches, rim and tire damage
- no mats delivered and were included in sale
"Passport to adventure"
Thanks again to everyone at Whitby Oshawa Honda. Ever since I saw it at the auto show I wanted one. Peter set up my deal and they had to get the colour I wanted that wasn’t in stock but they found it really quick since they have staff that make sure your not waiting long for your new car. The service department got it ready really quick and I was happy to pick up my new SUV. This is my second lease from Whitby Oshawa Honda and I’m sure I’ll be back for more!
"My Service and phone experience lowered overall rating "
- Mr R
Was in for after sales, Post Delivery Work Request. I Have been in the dealership business myself and I believe this is the worst service department treatment I have received. Abrupt, Curt and less than courteous service. I don't believe Matt even looked at the car when returned from body damage repair to see if done properly. My impression with each interaction was, your bothering me I'm busy. I feel like treatment by Matt in service ruiined any good will gained by the management and sales staff. I have a lot more to say but I think it will be a waist of time. This new customer does not plan on returning. By the way, the worst phone system/service any customer should have to deal with.
"Couldn't have asked for more..."
Just bought a car and decided there was no need to wait to pick it up before writing this review - that's how confident I am that this team will make sure that I leave happy at any expense. Iftikhar, Hasan and Tony all went above and beyond to make sure that I got everything I wanted and more. Buying a car can be an incredibly stressful experience (to say the least) and somehow, they made the process way easier than I could have expected. I would happily recommend this dealership to anyone looking for a great selection of cars, genuine people and great customer service.
Truly couldn't have asked for more...thank you all so much!
"Excellent overall experience "
I've had very bad experiences with other brands/dealerships in the past so I had lost trust completely. However, I have already sent 2 people to Honday Whitby because it's a pleasure dealing with them. Even when we had a small issue upon delivery, it was taken care of and we left very satisfied. Thank you to Matt Page for taking such good care of us. We really appreciate your patience and knowledge.
"Not trustworthy at all "
- M Hamdan
If they have a good used car with good price they will sale it internally between them in the dealership.
Ask him about the Honda Civic 2013 stock # AS0473
You can also check the review dated August 2017...it confirm a pattern in this dealership.
Not trustworthy at all..
"Mostly positive experience "
Dave in insurance was extremely knowledgeable and helpful.
Amy was very friendly and explained the features of my new car well.
Paul and Iffy were great in helping me resolve some concerns I was having.
Reception was polite and helpful.
Chris O’Connor was horrendous. He was extremely rude, had no regard for customer satisfaction and was very condescending. Unbelievable this guy works in sales/customer service, made his way to management and is still employed. Will warn anyone looking for a Honda about this employee at the dealership.
Aside from him, great experience.
"Amazing customer service "
Excellent customer service. Love my new Honda Civic sport. Would definitely recommend Whitby Oshawa Honda to my friends and family. George was very knowledgeable and made it very easy to pick my car. Peter was also very excellent when it came to the financing and made something that can be stressful for some easy for me and he has a great sense of humour.
Lots of effort to find me what I wanted. Chrysler sucked, I gave them 3 opportunities. Toyota was ok but they seemed amateur ish in comparison.