Hailey Armour | Page 2

I lost my wheel lock and came in to get the the old wheel locks removed and replaced. I was sold a new wheel lock set and when I asked if they tested to see if it fit and they told me yes. It did not. locks removed and replaced. I was sold a new wheel lock set and when I asked if they tested to see if it fit and they told me yes. It did not. More

by ZWHIGHAM Verified Customer Verified Customer

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Very professional, easy to talk with, and explains what we want to hear. Time reapond we want to hear. Time reapond More

by Rithea Verified Customer Verified Customer

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They are not pushy on sales which I liked. I had plenty of time to consider options they provided me. Attentive and timely in communications. I had plenty of time to consider options they provided me. Attentive and timely in communications. More

by JCOMLISH Verified Customer Verified Customer

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Agree with other rater that five stars should be enough. Writing 15 words is not necessary. Writing 15 words is not necessary. More

by STEVE86951 Verified Customer Verified Customer

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We bought tires from the dealership a couple years ago. We recently needed a plug, which was done at the dealership. The plug continued to leak. We returned to the dealership and was told we needed a se We recently needed a plug, which was done at the dealership. The plug continued to leak. We returned to the dealership and was told we needed a set of tires. We have properly maintained rotation and inflation. I asked why we were not initially told we needed tires when we came the first time and was told that happens sometimes. I asked for a quote for a new set of tires and the expected tread life, I was only given a price. When I again asked for the tread life, I was told they did not have that information. I declined to approve the new tires and was emphatically told the tires needed to be replaced immediately. I then asked why we were not told the tires needed to be immediately replaced when the plug was done, and was told it really wasn’t urgent. I then said my wife would come pick up the car, as she was only one mile away. When she arrived, she was told they had lost our paperwork, and she would need to wait. For the next 20 minutes she leaned on our car while waiting for her keys. I will be a Subaru driver for the rest of my life. I am willing to pay the dealership’s premium price, as long as I can expect premium service. Two days later I bought a new set of 80k tread life Michelin tires at a local tire shop, with lifetime road hazard warranty, as opposed to the 2 year limited warranty offered by the dealership. More

by STEVEREYNOLDSPMP Verified Customer Verified Customer

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Welcomed right away when I arrived. That is good. However, the service took longer than expected. The car was serviced relatively quickly but the car sat in the "finished work" bay f That is good. However, the service took longer than expected. The car was serviced relatively quickly but the car sat in the "finished work" bay for quite a while before we were notified it was done and could check out. That was disappointing. More

by Jerry Verified Customer Verified Customer

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All services recommended were thoroughly explained so that I understood what work needed to be done. that I understood what work needed to be done. More

by CTISON77 Verified Customer Verified Customer

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Personnel were very friendly and competent. The timely ness and quality of service was excellent. The timely ness and quality of service was excellent. More

by MARYLDUFF Verified Customer Verified Customer

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I recieved very good service, the staff was quick and courteous. Appreciated multipoint check and information. courteous. Appreciated multipoint check and information. More

by KANDJSPORTS11 Verified Customer Verified Customer

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Issue with oil light was reviewed and fixed. Communication of proposed plan to remedy was very good. Communication of proposed plan to remedy was very good. More

by TBUDRESKI Verified Customer Verified Customer

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