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HENRY DELGADO
HENRY DELGADO at Toyota of Coconut Creek

HENRY DELGADO | Page 29

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

Contact Me
4.6
1,190 Reviews

Dealership Experience

13 yrs, 4 mos

Industry Experience

21 yrs, 4 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.6

1,190 Reviews

Write a Review

1190 Reviews of HENRY DELGADO

May 18, 2023

Dealership Rating
Employee Rating

THE SERVICE AT THE DEALERSHIP WAS EXCELLENT AND SO WAS MY SERVICE ADVISER HENRY DELGADO!! More

by silberfeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 18, 2023

Toyota of Coconut Creek responded

We are so grateful to hear that Henry and the team provided excellent service. Thank you for choosing Al Hendrickson Toyota!

May 26, 2023

Toyota of Coconut Creek responded

Yekusiel, we totally appreciate the feedback and thank you for the 5 stars!! Please let me know if you would like to keep your email or remove it. Thanks again! Norman Frantz - Service Manager - 954-545-6931

May 19, 2023

silberfeld responded

YEKUSIEL SILBERFELD EMAIL ADDRESS IS silberfeld@att.net YOU SHOULD HAVE MY EMAIL, I KEEP GETTING EMAILES FROM THE DEALERSHIP!!

May 28, 2023

silberfeld responded

IF YOU SENT ME THIS EMAIL YOU MUST HAVE MY EMAIL!!!

May 18, 2023

Dealership Rating
Employee Rating

all good, but not transparency with the costs. no no no no no non no n o More

by averasantander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 26, 2023

Toyota of Coconut Creek responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the team. With regard to the rest of your feedback, we never intend to mislead our guests, and I would be happy to speak with you to see what more I can do to address these concerns. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

May 16, 2023

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Employee Rating

Love my service writer Wilnord Charles, and all the other fine folks in the service dept! More

by photosbysusancc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norman Frantz, Chris Leporte, Jarrett Elder Sr. , Chris Kulazidis

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May 17, 2023

Toyota of Coconut Creek responded

Thank you for the review! We appreciate the kind feedback about Wilnord and hope to see you again at Al Hendrickson Toyota!

May 15, 2023

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Employee Rating

My visit was for change the oil and due to my car is 20. 000 miles include tires rotation, after 3 hours and half they did not rotate the tires, after I complained they said that I will get the tire rotation More

by dario0573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 31, 2023

Toyota of Coconut Creek responded

We're sorry to read this feedback. Providing efficient, quality service is our top priority, and it is disappointing that we missed the mark. We would appreciate the chance to speak with you to see what more we can do to help make things right. If you are willing to discuss this further, please contact me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 13, 2023

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Employee Rating

Offered services to my father who does not speak his language. I always request to be contacted before any service. More

by RAFAELFAGIANI03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 15, 2023

Toyota of Coconut Creek responded

Rafael, I'm sorry to hear that you had a negative experience with us. We pride ourselves on providing exceptional service to all of our customers, and it's disappointing to see that we fell short during your visit. I would greatly appreciate the opportunity to speak with you more about what happened and see what we can do to make things right. Please feel free to give me a call at your convenience. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

May 08, 2023

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Employee Rating

I spent all day at the dealership and they could not complete the tints installation. Would have to come back someday this month. Really disappointed. More

by CE.TORRESB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 15, 2023

Toyota of Coconut Creek responded

I'm sorry to hear about your disappointing experience at our dealership. This is certainly not the level of service we want to provide our valuable customers and I'd like to have a chance to discuss this in more detail with you to see what we can do to make things right. Please don't hesitate to contact us directly so that we can resolve this issue for you as soon as possible. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 06, 2023

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Employee Rating

Adviser rude, has to learn how to work with costumers, no patience, very unprofessional . No recommended More

by LORENAAILAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Kulazidis

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May 15, 2023

Toyota of Coconut Creek responded

Customer service is our number one priority so your review is very disappointing to read. This certainly does not sound like the courteous professionalism we strive for and I am so sorry for any unfriendliness you encountered. I will be sure to address your concerns with the rest of my team, so if there's anything else you'd like to add, please reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 06, 2023

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Employee Rating

Highly efficient and very well orchestrated. Excellent customer service. I look forward to working with them in a near future! More

by RONALD.SCHREURS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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May 08, 2023

Toyota of Coconut Creek responded

Ronald, it's our pleasure to deliver thorough and professional customer service! We also look forward to continuing our relationship with you at Al Hendrickson Toyota!

May 05, 2023

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Employee Rating

They provide pretty good information about your service visit. Waiting room could stand some updating. More

by sued285
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2023

Toyota of Coconut Creek responded

We appreciate your feedback, and are glad that you found the information provided about your service visit helpful. We also appreciate your suggestion about our waiting room and will take it into consideration. Thank you for choosing Al Hendrickson Toyota as your service provider.

May 04, 2023

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Employee Rating

Everything was handled very well , longer wait than was told. It was only oil change, but happy with service More

by yankfan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 04, 2023

Toyota of Coconut Creek responded

We're glad to hear that your experience at Al Hendrickson Toyota was positive. Our team appreciates your trust and support in choosing our dealership for service on your vehicle. We hope to have the opportunity to continue improving your experience with us.

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