HENRY DELGADO | Page 28

Poor customer service, Advisor Mac Wood Cadet, was very discriminate, he responds to my request not important even if I show the probe that the battery needs to be replace, I asked to speak with the manage discriminate, he responds to my request not important even if I show the probe that the battery needs to be replace, I asked to speak with the manager and he did not find solution, and at the end the supervisor and the advisor laugh to me about my concern , very disappointed with the service in this dealership and also for my 20.000 Mike’s service they did not make the tire rotation , and I asked why did not rotate, and the answer was ok we will rotate and you have to wait 2 hours more, very dishonest, More

by dario0573 Verified Customer Verified Customer

Report | Print

Great service, always look for provide you the best available help regarding question or issues with your car. available help regarding question or issues with your car. More

by LMBUTLER48 Verified Customer Verified Customer

Report | Print

By far what I expected my first experience to be where do I even start. I brought my car in to be serviced and although I was supposed to go to someone named Christos kalu I was recommended to go to Henry du I even start. I brought my car in to be serviced and although I was supposed to go to someone named Christos kalu I was recommended to go to Henry due to Henry’s great customer service. I went to henry instead to avoid any problems and everything went smoothly(would definitely recommend henry to anyone). The problem was until I went to go pick up my car. I was looking into doing certain things to my car and was advised that I go towards the service department and talk to someone so as I went back to pick up my car I had to go and pick it up from christos. Upon meeting Christos I decided to begin to ask him a question towards working on my car and he rudely cut me off mid sentence and told me “imma cut you off right there and save you the time your answer is no” I was confused to that response so I ask him again and he.tells me “listen unless you go above and beyond with Toyota then your answer is still no”. Instead of sitting there and talking with me trying to explain why the answer was no he “wanted to save time” or atleast talking to me trying to give me some form of alternative try to leave me off with a pleasant mood. What made it even worse was instead of telling me that everything was done he just left my key on the counter and it wasn’t until I asked him he just looked at me and said yes trying to get rid of me so that he could go back and have a chat and laugh with his friends at the service desk…. It sucks that I’m paying so much money for my car to receive poor customer service such as Christos is portraying for the company. He really needs to take another training and treat people more decently instead of like an animal. More

by OMARVAZQUEZ0604 Verified Customer Verified Customer

Report | Print

I just bought a new car and I take it for service through car is so loud when you turn it on they didn't even check it why it's making that noise car is so loud when you turn it on they didn't even check it why it's making that noise More

by TYNDALE06 Verified Customer Verified Customer

Report | Print

Fast and speedy service! Very courteous and professional! Great costumer service, would definitely recommend to friends and family. Very courteous and professional! Great costumer service, would definitely recommend to friends and family. More

by ANDRESSASSI Verified Customer Verified Customer

Report | Print

I have been using this specific location to service my vehicle since I purchase it in 2019. In my opinion, the costumer service agents are knowledgeable and friendly except for a few. I like to keep all t vehicle since I purchase it in 2019. In my opinion, the costumer service agents are knowledgeable and friendly except for a few. I like to keep all the information pertaining the car in one specific location. However, the waiting time is too long and it becomes exhausting. More

by minnecia Verified Customer Verified Customer

Report | Print

Henry is great , efficient , pleasant . The work was done quickly and correctly, always will come back to see Henry The work was done quickly and correctly, always will come back to see Henry More

by CARLOS.NUNEZ0 Verified Customer Verified Customer

Report | Print

Toyota keeps emailing me. Over and over. I got tired of them emailing me everyday. Over and over. I got tired of them emailing me everyday. More

by Jose Verified Customer Verified Customer

Report | Print

Brought my car in for factory recall on the paint. Waited 3 weeeks for a response and Was told to go to another dealer . Word on f mouth is the best advertising … unless I hear from management… my Waited 3 weeeks for a response and Was told to go to another dealer . Word on f mouth is the best advertising … unless I hear from management… my word of mouth will not be flattering More

by RJAYGOLF Verified Customer Verified Customer

Report | Print

Excelente servicio, rápido y eficiente las personas muy amables y colaboradoras, recomiendo ir allá hacer sus mantenimientos amables y colaboradoras, recomiendo ir allá hacer sus mantenimientos More

by RAUMOLINA53 Verified Customer Verified Customer

Report | Print