Guy Germann
Guy Germann at Lithia Chrysler Dodge Jeep Ram Fiat of Eugene
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Guy Germann | Page 2

Sales Manager

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

2121 Martin Luther King Jr. Blvd
Eugene, OR 97401

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3.5
95 Reviews
3.5

95 Reviews

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95 Reviews of Guy Germann

May 26, 2023

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Employee Rating

This was the second truck my wife and I bought from your dealership. We realy liked the young man that walked ws through the Pryor buying service. A marine by the way, No one is perfect, he should have been More

by ALMAMIX11
Service Price Transparency
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Recommend Dealer
Yes
May 26, 2023

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

May 07, 2023

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I paid for an oil change back in March’23 and realized a month later( light came on) that they didn’t do the oil; I sure did get charged for it. Went back in May 1 st for them to actually do it. Not happy More

by r6l2d84
Service Price Transparency
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Recommend Dealer
No
May 09, 2023

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Lithia Chrysler Jeep Dodge of Eugene does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Sam Barnard, Service Manager

April 23, 2023

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Thank you. It was a pleasure doing business with you. Love my Truck & Suv..Buy,Buy,Buy ⭐️⭐️⭐️⭐️⭐️ More

by CIN69
Service Price Transparency
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Recommend Dealer
Yes
Apr 24, 2023

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Robert Bennett | General Manager

March 31, 2023

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They did a really good job of working with my extended warranty and getting my truck back up and running More

by Zachsstnedurg
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Recommend Dealer
Yes
Mar 31, 2023

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Robert Bennett | General Manager

March 25, 2023

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Great experience very well time management very polite service tech comfortable waiting room, polite staff. Thank you More

by Muttaire
Service Time
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Recommend Dealer
Yes
Mar 27, 2023

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Robert Bennett | General Manager

March 18, 2023

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Service department told me I needed an $1,100 part to fix it. I went to Cottage Grove Dodge service department for a second opinion and they found the problem was a loose fuse and only charged me $150! More

by CedrickSwitzer
Service Price Transparency
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Recommend Dealer
No
Mar 21, 2023

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Joseph Lawson, Service Manager

March 14, 2023

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Great job! Kept me informed, Affordable prices. Great people to work with.. informed me of more work to be done. More

by NONE3
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Recommend Dealer
Yes

Other Employees Tagged: Dane Paddock

Mar 15, 2023

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Lawson, Service Manager

March 01, 2023

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Very friendly and professional great selection and the price was the best that I have ever seen advertised More

by BROWNTHEWB2
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Recommend Dealer
Yes

Other Employees Tagged: Robert Monia , Deion

Mar 02, 2023

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Lithia Chrysler Jeep Dodge of Eugene would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

February 20, 2023

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Employee Rating

Justin did an outstanding job finding me the right car. I came in an said I wanted something that can fit three large dogs and he immediately knew what I would like. He was very conscious of my budget and More

by Bobby Jones
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Recommend Dealer
Yes

Other Employees Tagged: Justin Leighton

Feb 22, 2023

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

January 17, 2023

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When you purchase a used car from the dealer it’s always a bit more, but you’re buying confidence that the dealers has gone through the car and it’s solid. I bought my used Wrangler and turns out it had MAN More

by Anthony Rosenfeld
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Dane Paddock , Deion gets 0 stars, should be fired…

Jan 19, 2023

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Anthony, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Lithia Chrysler Jeep Dodge of Eugene does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

Apr 02, 2023

Anthony Rosenfeld responded

Hi Everyone, Wanted to follow up here, it's been a couple months.. After Guy Germann left this reply, I emailed and called, still no response. Don't be fooled by these dealer replies, they are only hoping that we as consumers forget, I can't forget as my roof still leaks.

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