Brian Fisher

We just purchased a suburban back in September from Lithia Dodge. Our salesman Deion was great but I feel like some of the issues of the vehicle were known and kept hush. Literally drove it off the lot Lithia Dodge. Our salesman Deion was great but I feel like some of the issues of the vehicle were known and kept hush. Literally drove it off the lot after buying it and the check engine light came on and the temp gauge stopped reading and threw a code for engine being too hot. Had it scanned at a different location, it came back as an o2 sensor. I contacted Lithia and Deion said they would make things right and fix it for us. We dropped it off on Sunday and did not get it back until Friday. Temp gauge did the same thing THE NEXT day. Took it back Sunday yet again. They had it for half the week. I could not get into contact with anyone. Went in, couldn't talk to anyone. I ended up telling them not to worry about it that I'll take it elsewhere. The day I picked it up, the same engine code came back on. So a week and a half and neither problem was resolved. Fast forward to that weekend. We parked on a hill so we needed to use the ebrake. THE RELEASE SWITCH WAS REMOVED. We had no way to release the brake. So our family with a toddler and baby were stuck without a car to drive home in the middle of the night. We ended up having to have it towed and family come from out of town to get us home. I'm beyond fed up with their lack of communication and lack of know how when it comes to fixing vehicles. NOW on top of all of the problems I've already had, they owe me over $1000 from a canceled warranty and I still have yet to receive my money. And the finance guy laughed at me when I, with every right, and very very mad and frustrated with these ongoing problems. I have a warranty and lifetime oil changes with them and you can bet that they will be the last place I ever take my business to. Don't waste your time at this business. More

Helpful 1

Report | Print

Good service, timely and professional. Service staff were respectful and keep me informed about the status of my vehicle. Service staff were respectful and keep me informed about the status of my vehicle. More

by PHORSTAP Verified Customer Verified Customer

Helpful 0

Report | Print

They have always treated me with respect and kindness, and have always done a great job and have always done a great job More

by daddydstrickland Verified Customer Verified Customer

Helpful 0

Report | Print

I had an awesome experience with lithia dodge e very body was as always wonderful to work with very body was as always wonderful to work with More

by ROBERTLSAMS644 Verified Customer Verified Customer

Helpful 0

Report | Print

They where the east and most helpful people I have ever work with to buy a car work with to buy a car More

by Austin Verified Customer Verified Customer

Helpful 0

Report | Print

I really like not having to make an appointment to get our oil changed and it doesn’t take long. our oil changed and it doesn’t take long. More

by KATHYBARNES50 Verified Customer Verified Customer

Helpful 0

Report | Print

Dealership is very nice. Great prices. I believe I was mislead on a few things. Was told this was the only Jeep Mojave with leather seats and confusion on what Jeep Mojave wh Great prices. I believe I was mislead on a few things. Was told this was the only Jeep Mojave with leather seats and confusion on what Jeep Mojave when we filled out the paperwork. Also used my personalized license plate and was told that will be cheaper so I would get the difference back. I did not. I was very impressed with being able to get the loan over the phone and approved for the vehicle with little effort. Almost to easy. I love the JEEP. Best vehicle I have ever loaned. Thank you!! More

by CYBERBUDDY19 Verified Customer Verified Customer

Helpful 0

Report | Print

Always polite and professional. Get me on and out on time. Personable and good listeners. Get me on and out on time. Personable and good listeners. More

by MOLLYELDER Verified Customer Verified Customer

Helpful 0

Report | Print

The customer service was great. But they sold me a car that had a trunk malfunction not even a week after buying it. Then the warranty they provided wouldn’t even work because the c But they sold me a car that had a trunk malfunction not even a week after buying it. Then the warranty they provided wouldn’t even work because the closest ford is booked out two months and that’s how long my warranty was. So I got screwed over sadly! I wouldn’t buy there again. More

by MIRA.HUDSON Verified Customer Verified Customer

Helpful 0

Report | Print

They tried to charge me and my nephew for stuff that didn’t need fixed didn’t need fixed More

by CRAIG.MACKIN72 Verified Customer Verified Customer

Helpful 0

Report | Print