Guillermo Hernandez | Page 2

So the vehicle was priced fairly, but it took a lot of haggling to get anywhere NEAR a price we were comfortable with paying. These guys know how to haggle. The sales people were all super professional an haggling to get anywhere NEAR a price we were comfortable with paying. These guys know how to haggle. The sales people were all super professional and polite, even when I started being....problematic. My wife LOVED the van. She WANTED the van. But I had a hard budget. Eventually we all compromised and I think we got a more than fair deal while they still made a profit. Win-win. The financing took a pretty long time, but they were busy (I think there were two other people there purchasing before us). By the end of the night (we wound up being there for like six or seven hours start to finish) we were grumpy, and the poor finance officer was grumpy. But he smoothed us out by the end of signing, and again, I was a TOTAL pain (I comb the whole contract, every page), but he was polite, if a tad brisqu. By the end we were all smiling and joking, and it ended on a high note. My only criticism would be get that poor finance officer some help! Minus one star for the crazy financing wait, but not any of the staffs fault at all. I would recommend buying here, and I will go back for my next vehicle. More

by e_rathjen Verified Customer Verified Customer

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Staff was easy to talk to understanding helpful I would go back again for my next car go back again for my next car More

by garcianj62 Verified Customer Verified Customer

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You guys always show lots of love. I live 5 mins away from DTLA but it’s worth the drive to Monrovia for the unmatched customer experience. Don’t ever change. Thanks Monrovia I live 5 mins away from DTLA but it’s worth the drive to Monrovia for the unmatched customer experience. Don’t ever change. Thanks Monrovia More

by oscarsc46 Verified Customer Verified Customer

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Tuve excelente servicio con el vendedor fue muy profesional en todas mis preguntas tanto en el préstamo como en el manejo del Jeep y las garantias profesional en todas mis preguntas tanto en el préstamo como en el manejo del Jeep y las garantias More

by mercadojosy68 Verified Customer Verified Customer

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Car buying is never a fast transaction but they did the best they could to get me what I wanted and in around my budget thank you best they could to get me what I wanted and in around my budget thank you More

by rubyelijahramos0912 Verified Customer Verified Customer

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I bought my Jeep at this dealer because they had the one I wanted on the floor. I wasn't too concerned about the service dept., which looked kind of small. But they have not disappointed, and I've never tak I wanted on the floor. I wasn't too concerned about the service dept., which looked kind of small. But they have not disappointed, and I've never taken it anywhere else in 44K miles so far. Wendell Wright is the man! More

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Hansel provided impeccable, friendly and no-pressure service during our remote purchase experience of a Toyota RAV4 at Monrovia dealership. They provided me with documents, facts and a video of the service during our remote purchase experience of a Toyota RAV4 at Monrovia dealership. They provided me with documents, facts and a video of the vehicle in a timely manner and delivered the car within 24 hours at our home in San Diego, which saved me an enormous amount of time. I liked they way they handle the problem of a missing set of keys and resolved the problems to our satisfaction. Kudos to Monrovia Chrysler Dodge Jeep Ram. I wish all car dealerships were like them! More

by arcarder Verified Customer Verified Customer

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Jonathan and the team makes the lease a painless experience. They listen to my needs and they understood my budget. It was for me the best car buying experience I had. I definitely recommend going t experience. They listen to my needs and they understood my budget. It was for me the best car buying experience I had. I definitely recommend going there to purchase or lease a car. More

by OLIVIER P Verified Customer Verified Customer

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Absolutely the Best car buying experience anyone could ask for. Eddie and his Team were very welcoming and informative! Thanks Guys ask for. Eddie and his Team were very welcoming and informative! Thanks Guys More

by kalanipuu3 Verified Customer Verified Customer

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Guillermo stated very clearly all our options. We had trouble with other dealerships and he went above and beyond. We had trouble with other dealerships and he went above and beyond. More

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