"After some misunderstandings these guys came through...."
After some misunderstandings these guys came through. With help from the administrative team Gord (mechanic) was like a dog with a bone. I’m sure there was lots of frustration for Gord and Shay along the way but in the end they succeeded in resolving my vehicle issues. They even did some free diagnostics because they felt it was the right thing to do.
"Gotta get worse before it gets better. "
Took my 300C in because the drivetrain is making a noise. $1200 later it’s making the same noise and I’m told “we don’t know” “it’ll have to break before we can fix it” xxx is that?? What if it breaking out my family in an unsafe situation!!
I’m done with this dealership, done with Chrysler and affiliates and I suggest everyone else exercise extreme caution in purchasing $40000 automobiles from this company.
"Winter to summer tire switch"
I've dealt almost exclusively for servicing of two Dodge Challengers with the Belleville Dodge service department for 10 years (primarily with Becky Barriage and Gord Shattler) and have been consistently pleased with their knowledgeable, competent and friendly service. I bought the second Challenger from Ryan Barclay and Kate Neale in large part because of the service experience I've had at this dealership. ... W.J. Hone
"(9 years of service experience and a recent new car purchase"
Great service on my '09 Challenger thanks to service reps Becky Barriage and Shay Bedard plus maintenance by very knowledgeable technician Gord Shattler. Just bought a new Challenger from Kate Neale and Ryan Barclay. Friendly, professional sales assistance from both. Also, patient and capable new car turnover assistance by Janice Brooks who helped me understand the bewildering new electronics.
- Richard Sellon
While traveling to Quebec to ski last Saturday morning, our passenger side heating stopped working in our Jeep Grand Cherokee. We called the Neale Dealership and they indicated that they would look at the vehicle and see if they could do a quick repair. Upon landing on their doorstep, Janet Neal took us in immediately and was unbelieveably helpful and courteous. Our car was handed over to a service technician almost immediately and within the hour we had a diagnosis. Because it was Saturday morning Janet could not get the parts required but she did provide us with the details required for a future fix. All of this was provided without charge. Janet and technician Gord were very informative and they went beyond the call of duty for a family in need of some warmth!
"Go somewhere else"
Not a good experience here. Bought my truck here, 4 days later truck won't shut off. Had to bring it back 3 times for the same issue. I had to complain to dodge and the dealership before they would cover most of the cost to fix it.
"Very dedicated company."
They knew what I needed and they did not quite until they found the car I could afford. An extremely carrying staff and very helpful thanks.
"Friendly, Fun, Informed Staff"
- Brittany Sears
We had the best experience at Ralpg Neale's Belleville Dodge. The staff were so accomodating and easy to work with! We found our dream truck on their lot and they did everything to get us set up and on our way in a jiff. Thank you, and we will be sending many friends and family members your way.
"Appreciate the extra effort made by Mike and the whole team!"
Thanks to Mike Kelly for arranging a needed repair and a safety recall during the same visit! Gord did a great job on the repairs and the whole service team was friendly and helpful. Thank you again!
Had an electrical problem with my new Jeep and dropped it off at Belleville Dodge Sunday night using the convenient key deposit. You even get to fill in your request on envelope provided. By 11:00 AM, Monday I was advised by Mike Kelly that the technician, Gord, had located the problem and made repairs. I was picked up at home shortly thereafter by Janet, a very nice lady and driven to the dealership where the problem was explained to me by Shay.
Great experience for me and thanks to all staff.