Gina Mastrovito-Smith
Gina Mastrovito-Smith at Mastrovito Hyundai

Gina Mastrovito-Smith | Page 16

Customer Care Manager/Community Events Coordinator/Reception

Mastrovito Hyundai

5194 Commercial Dr
Yorkville, NY 13495

Contact Me
4.9
277 Reviews

Hello! My name is Gina Mastrovito-Smith and I am the Customer Care Manager at Mastrovito Hyundai. You can meet me at the reception desk! Prior to working at Mastrovito Hyundai, I was an elementary school teacher and an Assistant Principal for 22 years. Please contact me at 315-736-8356 with any questions or concerns. I'd be happy to assist you!

Dealership Experience

5 yrs, 2 mos

Specialties & Trainings

Education/Leadership

Customer Service

4.9

277 Reviews

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277 Reviews of Gina Mastrovito-Smith

March 15, 2023

Dealership Rating
Employee Rating

Very family friendly, but I don’t think that they look into what I ask them to, but they where all very nice More

by bonesl830
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Scavo, Frank Mastrovito , Dominic Altamura, Justin Maggiolino

March 13, 2023

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Employee Rating

Dealer did not return deposit when delivery of vehicle cancelled due to much better options available elsewhere Update: issue resolved More

by Dhakan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hai Le

Mar 14, 2023

Mastrovito Hyundai responded

Hello, my name is Gina and I am the Customer Care Manager at Mastrovito Hyundai. . I've also tried to contact you via telephone to discuss your concerns. I'd like the opportunity to speak with you directly. As our reputation proves itself, customer satisfaction is our top priority and if we were aware of an issue with the refund processing, we would have corrected it right away! Please contact me at 315-736-8356. Thank you.

Mar 15, 2023

Dhakan responded

Thankyou for resolving issue quickly.

March 03, 2023

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Top notch customer service and amazing atmosphere! I will never go anywhere else because of my wonderful experience! Very friendly and knowledgeable Sales Rep! I would highly recommend Mastrovito Hyun More

by mjudware
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 02, 2023

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I enjoy interacting with each one from this company. Everyone is helpful and more then willing to go the extra mile to make my experience a good one. Keep this up and other companies will be jealous of More

by lordhobbler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Scavo, Kristian Smith, Luke Kiser, Braelynn Merrell, Ali Brown , Shawn Zawatski, To be honest I forgot the names, but each one I have met has been very helpful.

March 01, 2023

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Excellent dealership, awesome owner, great sales staff. Really appreciate the attention we received as soon as we entered. More

by lom923
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Scavo, Frank Mastrovito, Gabrielle Maxim , Dominic Altamura

February 28, 2023

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Place is always buzzing! Service with a smile. Feels like your neighborhood pub - everyone knows your name. Can't recommend it any higher. More

by gheenan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frank Mastrovito, Hunter Collis, Braelynn Merrell , Jayla, is outstanding - always follows thru!

February 19, 2023

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Looks like a happy place to work, beautiful dealership, friendly staff, accommodating and not pushy. I love my new vehicle and would highly recommend clusters to go to your dealership. More

by ibgrace2u2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frank Mastrovito, Hunter Collis , Dominic Altamura

Feb 20, 2023

Mastrovito Hyundai responded

Thank you so much for your business, support, and kind words. If you ever need anything in the future - please reach out! We appreciate your business. #makeyourmovetomastrovito

January 20, 2023

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My experience with Mastrovito Hyundai has been and continues to be more than exceptional! Great team over there, in both the sales and service areas! Job well done! More

by bhansen5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Smith, Aldin Mekic, Kristian Mastrovito-Smith, Braelynn Merrell , Frank Mastrovito was exceptionally helpful as well!

Jan 20, 2023

Mastrovito Hyundai responded

Hello! Thanks so much for taking the time to complete this review. We are happy to hear that you received exceptional service from the team at Mastrovito Hyundai. We sincerely appreciate your business, support, and kind words. #makeyourmovetomastrovito

January 20, 2023

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Employee Rating

After a decade of purchasing vehicles 1-3 times a year, I can honestly say this dealership was by far the best in every way! Our salesman, Belmin went above and beyond by texting me info all day prior to us More

by nmstagaman
Recommend Dealer
Yes
Jan 20, 2023

Mastrovito Hyundai responded

Thank you so much for taking the time to write this review. We are very happy to hear that you received professional, efficient, and friendly service at Mastrovito Hyundai. That is very important to us. We appreciate the recommendation as well as your support and business and hope to see you again in the future. #makeyourmovetomastrovito

January 11, 2023

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Employee Rating

they truly were amazing… after shopping all over the country they were the only ones that offered to order my vehicle for me they worked with me, kept me up-to-date as to what was going on and even help More

by ami.casey1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Frank Mastrovito, Dzejla Bungur , Dominic Altamura, Shawn Zawatski

Jan 11, 2023

Mastrovito Hyundai responded

Thank you SO much for this review. We sincerely appreciate your business and hope to see you again in the future. We are happy to hear that you had a wonderful buying experience! #makeyourmovetomastrovito

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