"My family and I have shopped here and anytime one of us..."
My family and I have shopped here and anytime one of us have some car needs the richmond subaru team is always helpful. The receptionist,Erika, is such a sweetheart and Nick does the best test drives !! I have recommend this dealership to many people I have ran into who are looking for the right car and an honest sales team.
Generally satisfied but their car washing is an insult. I bought new cars and all these years of car washing after service has been nothing but frustration from changing all the seat positions to returning a car dirtier than when they got it. Yesterday they just hosed it and when I drove into the sun the inside of the windshield was so bad it impeded my vision.
Several times my car was ready for pickup but I was not advised. It was back in the customer's parking space.
This has to reflect on the attitude behind the scene!
Thank you for sharing your feedback. We are absolutely committed to improving the level of customer service and the overall customer experience at our dealership. Your feedback will help us achieve our goal.
May 20, 2019
They are not able or they don't want to fix the issue with my car during the warranty.
They never call me back about my concerns as promised .
Very hard to work with them in specially with management.
George went above and beyond taking care of my problems! It is the first time I service my car at that dealership when I had complete confidence in the person I dealt with!
Keep it up! You have a dedicated customer in me.