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Gemma Urbina

Overview Reviews (67)

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Gemma Urbina

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Gemma Urbina | Page 7

Finance Manager

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.6

67 Reviews

Overview Reviews (67)

4.6

67 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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67 Reviews of Gemma Urbina

January 01, 2022

Dealership Rating

Employee Rating

It’s always a pleasure buying from here! I’m never not satisfied with my experiences. My salesman Patrick Hew is the best and my service advisor Jose is the Bomb! Thank you gentlemen for everything! satisfied with my experiences. My salesman Patrick Hew is the best and my service advisor Jose is the Bomb! Thank you gentlemen for everything! More

by missd211

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Warren Haynes, Patrick Hew, Andre Armani , Jose-service

Helpful 0

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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for the glowing review! Hearing that you found the right vehicle working with Patrick and Jose made our day. Congratulations on your purchase, and we hope to see you back at Lexus of Pembroke Pines for your first oil change!

January 01, 2022

Dealership Rating

Employee Rating

The best agent at Lexus of Pembroke Pines. Kind and easygoing. He will make it easy for you at buying your car. easygoing. He will make it easy for you at buying your car. More

by Hermes

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rafael Genao

Helpful 0

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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you so much for the fantastic review, Hermes! Thanks for supporting Lexus of Pembroke Pines!

December 26, 2021

Dealership Rating

Employee Rating

Very happy with Lexus of pembrook pines been a customer for 22 years and will continue to enjoy my favorite car for 22 years and will continue to enjoy my favorite car More

by Weston 2000

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ronald Hector

Helpful 0

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Dec 26, 2021 -

Lexus of Pembroke Pines responded

We're so grateful for your longtime business, Weston! Thank you for the outstanding feedback and for sticking with Lexus of Pembroke Pines over the years. We appreciate the opportunity to serve you.

September 07, 2021

Dealership Rating

Employee Rating

Excellent service. The Amed helped me understand the differences between leasing and owning a car. It left me comfortable in making my decision to lease. Lexus gave me top dollar for my trade too. I differences between leasing and owning a car. It left me comfortable in making my decision to lease. Lexus gave me top dollar for my trade too. I love my NX300! The car drives like a dream. More

by Dolphins1441

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Amed Rordiguez , Andres Maranon

Helpful 0

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Sep 07, 2021 -

Lexus of Pembroke Pines responded

Excellent service is what we aim to provide! Thank you for trusting the Lexus of Pembroke Pines team to pair you with the perfect ride - we hope you love the Lexus NX 300 for many miles ahead! Safe travels!

August 16, 2021

Dealership Rating

Employee Rating

Slightly chaotic and unorganized. I was initially sold a vehicle that was already sold and had to wait for another vehicle to arrive which after I was there for 5 hours was told it will be the next day. By vehicle that was already sold and had to wait for another vehicle to arrive which after I was there for 5 hours was told it will be the next day. By the time I got to Gemma in finance I was a little aggravated and voiced my thoughts of backing out of the deal. Somehow Gemma seemed to have taken that personally and it showed immediately in her body language and verbally. There definitely should be a better way for the salesman to know if a vehicle is being processed for a another potential buyer. More

by AGAPE00514

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rohan Alexander, Lorena Ortiz

Helpful 0

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Aug 17, 2021 -

Lexus of Pembroke Pines responded

Thanks for taking the time to leave your feedback. I am sorry to hear that the vehicle you were expecting was unavailable and that you had to wait. I apologize for any inconvenience this may have caused. It sounds like this may have been a miscommunication on our end, and we appreciate your patience. We will use this review as a training experience for the future, so please let me know if there's anything else you'd like to share. Thanks, Lynn Gonzales - Customer Relations Manager - 954-945-8581

June 30, 2021

Dealership Rating

Employee Rating

Great customer service by Nick Holden and Emma in finance. finance. More

by KATHYN08

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Nick Holden

Helpful 0

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Jul 01, 2021 -

Lexus of Pembroke Pines responded

Kathy - thank you for the positive feedback! We'll be sure to pass the kudos along to Nick and Emma for their great work. Drive safe and come back soon! - your friends at Lexus of Pembroke Pines

May 26, 2021

Dealership Rating

Employee Rating

This dealership holds the title of number 1 for a reason! The entire team came together and took care of myself and my family. Veronica’s work ethic, service and treatment is top of the line. She is the best The entire team came together and took care of myself and my family. Veronica’s work ethic, service and treatment is top of the line. She is the best in the industry! Make sure to look for her when going to Lexus. Thank you Vero!! More

by GBravo

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Veronica Rodriguez

Helpful 0

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May 26, 2021 -

Lexus of Pembroke Pines responded

We are thrilled to see your positive review! Thank you for taking the time to let us know we are doing a good job. We will be sure to let Veronica and the team know that you are grateful for their assistance. All of us at Lexus of Pembroke Pines hope to see you back next time. Take care!

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