Gavin Fano

Thank you speed of service. My car needed a service immediately and I had to get work, the people at Ford were very accommodating and finished the job in a timely manner. Than My car needed a service immediately and I had to get work, the people at Ford were very accommodating and finished the job in a timely manner. Thank you More

by SMB63 Verified Customer Verified Customer

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What a great idea to have a mobile unit that comes right to my house. Tucker was my technician and he did a very good job. Explained everything and answered several of my questions. I was very pleased wit to my house. Tucker was my technician and he did a very good job. Explained everything and answered several of my questions. I was very pleased with him, More

by LCHOCOLATE Verified Customer Verified Customer

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Gavin was very informative and helpful. I would recommend this service department. Everything was as promised. I would recommend this service department. Everything was as promised. More

by tattaylor Verified Customer Verified Customer

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Had my car for 45 days. When they finally had a senior tech work on it, he found the problem and got it fixed. Should of had him working on the car a lot sooner. When they finally had a senior tech work on it, he found the problem and got it fixed. Should of had him working on the car a lot sooner. More

by thegorefamily Verified Customer Verified Customer

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Great job, appreciate making the service easy for me! Great communication! Thank you so much! Great communication! Thank you so much! More

by jgrubbs3 Verified Customer Verified Customer

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Great place and great people. Highly recommend to anyone. The always go above and beyond to help their customers. Highly recommend to anyone. The always go above and beyond to help their customers. More

by WRIGHTTHOMAS2369 Verified Customer Verified Customer

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Very professional encounter from the time of pickup to delivery. All issues addressed and happy I can use the high voltage batteries again. Thanks delivery. All issues addressed and happy I can use the high voltage batteries again. Thanks More

by rsmith450 Verified Customer Verified Customer

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I would like to thank Gavin Fano and Sean Bradford for the great service they provided in taking care of my Edge looking forward to leasing a Explorer in the next three months keep up the great service an the great service they provided in taking care of my Edge looking forward to leasing a Explorer in the next three months keep up the great service and I really like the mobile service I have used it twice also all of the other service dept employees always make you feel welcomed More

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The pump asy probably cost the dealership less the $200 and was sold to me for $328, I feel this was to much profit for this part. Would i recommend the service dept is a maybe. and was sold to me for $328, I feel this was to much profit for this part. Would i recommend the service dept is a maybe. More

by Paul Verified Customer Verified Customer

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Taking your vehicle in for service is rarely something people look forward to—but Klaben Ford in Kent, Ohio, really changes that experience. Gavin, one of their service writers, is outstanding. From the m people look forward to—but Klaben Ford in Kent, Ohio, really changes that experience. Gavin, one of their service writers, is outstanding. From the moment you arrive, he makes you feel welcomed and at ease. He takes the time to explain everything clearly, answers every question, and makes sure you understand the entire process from start to finish. What I really appreciate is that I never feel pressured or unsure about the pricing—it's fair, straightforward, and never over-the-top. Gavin’s attention to detail and professionalism make a big difference, and it’s the reason I keep coming back. If you're someone who dreads service appointments, give Klaben a try—you’ll be pleasantly surprised. More

by kenwoods Verified Customer Verified Customer

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