Gary Craven | Page 7

My salesman Gary Craven is excellent. He treats us like family and thats why we keep going back. From the attentive care he gives us, to a great trade in value, and a really nice new vehicle selection, we family and thats why we keep going back. From the attentive care he gives us, to a great trade in value, and a really nice new vehicle selection, we are very satisfied. Our purchase process was simple and harmless. I love my new vehicle but the GPS keeps sending me down cow paths and I havent figured out how to remedy that yet! More

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Positive Buying Experience The buying experience was unusual because of the Covid 19 disease so it was a mainly a Virtual Sales Deal. We had to get used to the Doc-Sign etc. how The buying experience was unusual because of the Covid 19 disease so it was a mainly a Virtual Sales Deal. We had to get used to the Doc-Sign etc. however but other than that we had a bit of a learning curve. Gary Craven was our Salesperson and we have purchased an automobile in 2017 from Family Ford. So, that being said I guess that we are considered a repeat customer.. He guided us through the process making sure that we were completely engaged with our mainly online experience. All of the new technology was explained as well. The trade was approximated online and the purchase as well. He even had the truck we wanted delivered from another Corporate dealership (Sarat). We are happy with the outcome and hope that all is smooth sailing from here forward with the new truck. Thank you for the buying experience. I missed seeing the inside of the new facility and a quick talk with the GM Mike Moriarty... Best wishes Always. More

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A+ Experience Quick and easy sale. Very pleased with everyone in the process! Thank you guys so much and shoutout to to Gary and Mike for making this happen! Quick and easy sale. Very pleased with everyone in the process! Thank you guys so much and shoutout to to Gary and Mike for making this happen! More

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Family Ford always takes care of my family's vehicles. Service is great, affordable and fast. They go the extra step to get to know the customer and make them feel appreciated. Service is great, affordable and fast. They go the extra step to get to know the customer and make them feel appreciated. More

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Superb and reliable servicing Yet again, Family Ford of Enfield has taken care of my car problems. I have been using their service department for over 10 years and have not been di Yet again, Family Ford of Enfield has taken care of my car problems. I have been using their service department for over 10 years and have not been dissatisfied with work done on my Ford or Volvo. Family Ford always helps me understand my car problem, provides me with higher and lower cost options to fix the issue, and always completes the job exceeding all expectations. Thank you Family Ford! More

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Good Dealership Experience Worked with an experienced and knowledgeable team to find and purchase a new Mustang GT. Fair and clear pricing was coupled with meeting all agreemen Worked with an experienced and knowledgeable team to find and purchase a new Mustang GT. Fair and clear pricing was coupled with meeting all agreements on the deal. I would recommend this dealership if you are looking for a new car. I also had my previous Mustang GT serviced at this dealership and they do excellent work. More

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Excellent experience with a new lease Went to Family Ford for the first time and worked with Gary Craven to get an SUV we loved with a lease after trade. No pressure, so helpful and worked Went to Family Ford for the first time and worked with Gary Craven to get an SUV we loved with a lease after trade. No pressure, so helpful and worked with me to get all the features I really wanted in a model/price range I could afford! Gary and his team were so friendly, straight-forward and down-to-earth. Every single thing was taken care of before I drove off - no hassle whatsoever! I Can not speak highly enough of the great service and how comfortable we felt. We already know we will be long-term customers! More

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Communicative, helpful, effective When my car had issues after buying it preowned I brought it to the closest Ford Dealer. I’m glad Family Ford was that dealer. They took care of my is When my car had issues after buying it preowned I brought it to the closest Ford Dealer. I’m glad Family Ford was that dealer. They took care of my issues and communicated with me throughout the process. My vehicles has never run better. They even covered a TSB initially & typically a service associated with a fee. More

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Great service experience I had to bring my 2017 Mustang GT Convertible in for a check engine light code P0308 cylinder 8 misfire although the car seemed to be running fine. Th I had to bring my 2017 Mustang GT Convertible in for a check engine light code P0308 cylinder 8 misfire although the car seemed to be running fine. The staff and technicians at Family Ford performed exactly as I would expect from such a fine dealership. More

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great experience with great people The whole experience went very smooth. It started with the sales person who went above and beyond to make sure he found the right vehicle and the best The whole experience went very smooth. It started with the sales person who went above and beyond to make sure he found the right vehicle and the best deal for me. He worked with me and there was no pressure buy. More

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