Fred Romsey
Fred Romsey at Mercedes-Benz of Sudbury

Fred Romsey | Page 19

Service Consultant

Mercedes-Benz of Sudbury

253 North Main St
Natick, MA 01760

5.0
237 Reviews
5.0

237 Reviews

Write a Review

237 Reviews of Fred Romsey

April 23, 2021

Dealership Rating
Employee Rating

Fred Romsey is excellent! He is Knowledgable, responsive, and helpful! I always bring my Mercedes to you for service, and will Continue to do so. I am always satisfied. More

by JK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 27, 2021

Mercedes-Benz of Sudbury responded

JK - Thank you for this terrific review and for your continued patronage. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. We're so glad Fred has been able to assist you with your automotive needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! - Mercedes-Benz of Natick team

April 22, 2021

Dealership Rating
Employee Rating

They were courteous and kept me updated on progress. The sign in and sign out process was quick and efficient. Everyone was friendly and approachable More

by MN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 23, 2021

Mercedes-Benz of Sudbury responded

We’re glad we could deliver a 5-star experience! Thanks for choosing Mercedes-Benz of Natick!

April 22, 2021

Dealership Rating
Employee Rating

Always a wonderful experience with the service department. My service rep Fred keeps me informed while explaining clearly issues at hand and with a friendly conclusion to my visit. More

by WILLIAMGFARGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wayne Proctor

Apr 23, 2021

Mercedes-Benz of Sudbury responded

Thank you for your confidence in Mercedes-Benz of Natick! Your five-star rating lets us know we've done a great job providing a high level of care to you here in our service center! We'll share your feedback with Fred so they know they've made a positive impression!

Jul 26, 2021

WILLIAMGFARGO responded

On my latest trip to Mercedes which I didn’t have an appointment I was there at 7 AM on Saturday before my trip to upstate New York. Louis was able to get an oil change done. And check all the other exciting items. Within an hour I was out of there and on my way to a great new day. I was so happy I went to Dunkin’ Donuts and brought back two dozen and dropped them off with the service department.

April 21, 2021

Dealership Rating
Employee Rating

Easy scheduling. Fred is incredibly responsive and customer-focused. Work was performed as expected; vehicle was ready as promised and was throughly washed and vacuumed. More

by Ransorb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 22, 2021

Mercedes-Benz of Sudbury responded

Ransorb - Thank you so much for the wonderful review. Fred is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team

April 21, 2021

Dealership Rating
Employee Rating

Excellent service always available when I have needed them. Kind courteous and punctual. Never failed as far as I am concerned! I’m always offered a loner which makes life easier for me. You can’t a More

by I Chafetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Boston

Apr 21, 2021

Mercedes-Benz of Sudbury responded

Thank you for your confidence in Mercedes-Benz of Natick, and for your business. We are thankful to have you as a customer!

April 19, 2021

Dealership Rating
Employee Rating

My service rep is excellent. He has a thorough understanding of my car and the proper service procedures for it. As long as Fred Romsey is there, I will be a customer. More

by eperlman
Recommend Dealer
Yes
Apr 20, 2021

Mercedes-Benz of Sudbury responded

Thanks for the excellent rating and kind words! We're so happy to hear Fred has made your experience so positive! We look forward to seeing you again at Mercedes-Benz of Natick!

April 15, 2021

Dealership Rating
Employee Rating

Managed full interface with insurance company. Delivered complicated high quality repair on time. I believe being succinct is better than writing needless words in review More

by Awt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2021

Mercedes-Benz of Sudbury responded

We are so happy that our team at Mercedes-Benz of Natick could deliver high quality service! Thank you.

April 15, 2021

Dealership Rating
Employee Rating

They are extremely customer user friendly. Very efficient, helpful, and always do an excellent job. Their service oriented approach is stellar. I highly recommend this dealership. More

by Docrong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Masterson

Apr 15, 2021

Mercedes-Benz of Sudbury responded

We couldn’t ask for a better review of Mercedes-Benz of Natick, thanks so much!

March 29, 2021

Dealership Rating
Employee Rating

Happy as always to service my car at Mercedes Benz of Natick with the best care ever from my advisor Fred Romsey and the technicians . More

by rrzahr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 15, 2021

Mercedes-Benz of Sudbury responded

rrzahr - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Fred. We value your business and hope to see you again soon! - Mercedes-Benz of Natick team

March 22, 2021

Dealership Rating
Employee Rating

Scott Masterson and the staff at Mercedes-Benz of Natick were outstanding. Scheduling was simple, and they took the time to walk me through software updates and more. More

by Tom C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Breidegam , Luis Aguasvivas, Abdul Khalid, Scott Masterson

Apr 13, 2021

Mercedes-Benz of Sudbury responded

Tom C - Thank you so much for the wonderful review. Scott is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team

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