Frank Kern | Page 18
Service Advisor
Scranton Cadillac GMC of Vernon
777 Talcottville Rd
Vernon, CT 06066
Industry Experience
12 yrs, 9 mos
186 Reviews
Write a Review186 Reviews of Frank Kern
November 17, 2022
There was Kind and helpful service. I was kept informed of everything that was happening. I was kept informed of everything that was happening. More
Other Employees Tagged: Steve Olsen, Mike Conlon
November 13, 2022
My car overheated, so it was towed to scranton gmc as a surprise for the service department the following morning. I had looked under the hood and knew the issue was the coolant reservoir had been damaged surprise for the service department the following morning. I had looked under the hood and knew the issue was the coolant reservoir had been damaged by a rodent. The next morning, the service department called me as soon as they opened, and I told them my sad story. They said they would try and fit my car in and work some magic. 5 hours later they had gotten the replacement reservoir from another service department and gotten my car fully functional. I am so thankful that they were able to work the magic to get me back on the road! More
Other Employees Tagged: Jeff Borovicka
November 09, 2022
Although more than I wanted to spend, the service was great and I would come back again great and I would come back again More
Other Employees Tagged: Jeff Borovicka , Ashley Corey
November 09, 2022
Brought my truck back because my key fob battery I had your dealership put in July was a defect .. I should’ve never charged for diagnostics and not happy about it . I don’t Think I will be back and I’ve your dealership put in July was a defect .. I should’ve never charged for diagnostics and not happy about it . I don’t Think I will be back and I’ve been a loyal customer for years . I’m not sure if it was poor workmanship or if it was a defective battery and you don’t either . More
November 06, 2022
Frank was a real pleasure to work with. Frank and the Technican worked really hard on getting the job done in one day, because they knew it would make my Father really happy to be able to c Frank and the Technican worked really hard on getting the job done in one day, because they knew it would make my Father really happy to be able to continue with his routine. More
November 04, 2022
Well coordinated service for my recall issue. Polite and efficient. I was well informed of the process. Would gladly use this dealer for future needs. Polite and efficient. I was well informed of the process. Would gladly use this dealer for future needs. More
November 04, 2022
Very well organized, polite and helpful. Everyone that i dealt with from initial phone call to picking up the car was really great! Everyone that i dealt with from initial phone call to picking up the car was really great! More
Other Employees Tagged: Beverly Rhoads, Mike Conlon, Robert Zeidenberg, Jeff Borovicka , Shawn Butler, Ashley Corey