Frank Johnson | Page 27

The staff was knowledgeable and friendly, recommended services for our vehicle that made sense, and had an outdoor area for customers to wait. services for our vehicle that made sense, and had an outdoor area for customers to wait. More

by dblanchardvince Verified Customer Verified Customer

Report | Print

Quick turn around on oil change and tire rotation. Clean customer lounge that accommodates remote work. Clean customer lounge that accommodates remote work. More

by Josh A Verified Customer Verified Customer

Report | Print

They listen and look at your concerns. Any problems I have had they took care of it Any problems I have had they took care of it More

by starfish25168 Verified Customer Verified Customer

Report | Print

The service is great! !! I was in and out very quickly. Frank the service advisor is super to work with!!! !! I was in and out very quickly. Frank the service advisor is super to work with!!! More

by Scott Verified Customer Verified Customer

Report | Print

Good service worked fast didn’t charge for stuff I didn’t need at the time need at the time More

by jon.blahowski Verified Customer Verified Customer

Report | Print

They completed the warranty work in a timely manor. Staff was very friendly and didn’t need someone to drive me home because of the service van. Staff was very friendly and didn’t need someone to drive me home because of the service van. More

by Doho1967 Verified Customer Verified Customer

Report | Print

We traveled over 1500 miles and needed service. Frank helped us The car was fixed before we continued our trip Frank helped us The car was fixed before we continued our trip More

by burkep995 Verified Customer Verified Customer

Report | Print

Over all my experience was good. However I did have to take my car back after 3 days to have it fixed again luckily me and my children made it home from a vacation with the light on However I did have to take my car back after 3 days to have it fixed again luckily me and my children made it home from a vacation with the light on and car acting up. Ford did give me a loaner to help make life easier while the car was being fixed initially and for that I'm extremely thankful. The understanding that I am a single parent of 5 and have to have a vehicle to work and care for my kids was the biggest impact of all. Also Frank really pushed to makesure my car was covered by my warranty and cut my cost by 6500.00. The fact that they are family oriented and so considerate will forever be the reason I use their services and suggest them as well. More

by rebbeccalovering25 Verified Customer Verified Customer

Report | Print

bumper to bumper should mean just that instead I had to pay over 1100 dollars because the your welding broke inside my door. I will never by another ford product. Welding should last a long time not just 2 pay over 1100 dollars because the your welding broke inside my door. I will never by another ford product. Welding should last a long time not just 2 years. My 2020 car escape titanium is a Lego piece of junk. Once again I am so frustrated with the Ford company. Should of covered with your warranty, Shalander said it was a manufacturer problem. So I did a search and found out that it is a big problem with ford. Shame on this company knowing those is a problem and not fixing it. More

by tressa1965 Verified Customer Verified Customer

Report | Print

Excellent sales service with Mike Black, GREAT General Manager Terald Hopkins, superb Service Rep Frank! Manager Terald Hopkins, superb Service Rep Frank! More

by JOECHAVEZ726 Verified Customer Verified Customer

Report | Print