Frank Johnson | Page 28

This dealer is lucky to have a friendly and knowledgeable service adviser that puts the customers needs first. I came in from Wisconsin and my lincoln had a door switch that wasn't working. The advisor add service adviser that puts the customers needs first. I came in from Wisconsin and my lincoln had a door switch that wasn't working. The advisor addressed my concerns and got my vehicle fixed by the next day. Thanks to everyone at your dealership. More

by CWPBUP Verified Customer Verified Customer

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Service was quick efficient and thorough. Very friendly and knowledgeable people to deal with. Ray S Very friendly and knowledgeable people to deal with. Ray S More

by ontheroadrv. Verified Customer Verified Customer

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This is a great place for a Oil and filter change. Prices are terrific and you do not have to wait long. Plus they have donuts LoL 🙃 Prices are terrific and you do not have to wait long. Plus they have donuts LoL 🙃 More

by luvsunsets2 Verified Customer Verified Customer

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Nathaniel did an excellent job service my vehicle plus he was super handsome! I could watch him run around the dealership all day long 😍🤤 go see him for all of ur service needs! was super handsome! I could watch him run around the dealership all day long 😍🤤 go see him for all of ur service needs! More

by BigDaddy Verified Customer Verified Customer

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Great service, fast and friendly. I couldn't ask for better care than I received. I couldn't ask for better care than I received. More

by Amywag Verified Customer Verified Customer

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They tried to sell me a $1000 part to fix my sliding rear window, then I would have to hire a window repairman to put it on. I was able to go to a repair shop in Brandon who fixed it for $80, they used the o window, then I would have to hire a window repairman to put it on. I was able to go to a repair shop in Brandon who fixed it for $80, they used the old part, cleaned it up and put it back in place. Now my rear window defogger doesn't work, but I was told that ford won't fix it. More

by Hippiebykr1 Verified Customer Verified Customer

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Ford of Port Richey has been absolutely disgraceful in how they’ve handled “replacing” a windshield and “fixing” the hood on our 2020 Mustang GT500 that we purchased from Ford of Port Richey earlier this how they’ve handled “replacing” a windshield and “fixing” the hood on our 2020 Mustang GT500 that we purchased from Ford of Port Richey earlier this month (March 2022). BEFORE we purchased the car from Ford of Port Richey, we spoke with the sales representative and Nico, the guy who does paint work there, about these two issues. We were told these issues were going to be fixed and replaced. We also made sure that these items were noted in the contract paperwork during the purchase. The windshield is going to be completely replaced, after the attempted patch didn’t work, but Ford of Port Richey is insisting that the hood chip, which extended all the way down to the metal, is fixed by the glob of touch-up paint shown in the picture. This is not a fix. Nico, their own paint guy, said that for the chip to be fixed the entire hood would need to be repainted. We’ve talked with the assistant general manager, Waseem, and the sales manager, Ammar, regarding the touched up hood. They both claim that this is fixed, just not “perfect because it’s a used car.” After seeing the car firsthand, Waseem claimed that if this car was his, he’d be totally fine with the “fix.” Waseem even took us to a back office and told us right off the bat that he made sure the financial services manager put “fix hood” on the paperwork and that he wouldn’t “repaint a $2000 hood for anyone, (he) didn’t care who bought it.” Unfortunately for Ford of Port Richey, repainting the entire hood is the fix! Otherwise the financial service manager would’ve written “touch-up hood” and Nico wouldn’t have recommended the repaint as the fix. Ford of Port Richey is unwilling to spend the $1100 to do the right thing and fix the hood. At the end of our conversation, Waseem openly welcomed us to contact corporate and tried to intimidate us by saying that Ford of Port Richey’s reputation supersedes our experience. We also asked to speak with the general manager and was told that he was in Italy. This is how Ford of Port Richey treats someone who buys a $100,000+ car from them. More

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Service dept is spot on, always get our needs met. They make it convenient and easy They make it convenient and easy More

by JASON.GATES Verified Customer Verified Customer

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Always great customer service. Nathaniel is very helpful and honest in service. Christian and Tony are very knowledgeable salesmen and I would recommend this dealer to everyone Nathaniel is very helpful and honest in service. Christian and Tony are very knowledgeable salesmen and I would recommend this dealer to everyone More

by mfernandes11481 Verified Customer Verified Customer

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Excellent service, my service rep Frank was incredibly informative and attentive to my service needs. I would most definitely recommend them. informative and attentive to my service needs. I would most definitely recommend them. More

by mcgraj01 Verified Customer Verified Customer

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