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Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva | Page 16

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
170 Reviews
4.7

170 Reviews

Write a Review

170 Reviews of Frank DaSilva

April 02, 2024

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Employee Rating

Not from the area, had a light pop on so I brought it to the closest vw dealership. Service man was so kind and helpful. Easy fix with step by step update. Honestly best place I’ve brought my car in the fiv More

by LIZZIEMC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Michael Siraco

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Apr 02, 2024

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 02, 2024

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I’ve checked out three in my area and they are the best i have found. More

by PATRATHBONE
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Service Communication
Recommend Dealer
Yes
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Apr 02, 2024

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 27, 2024

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Communication is really top notch! Very happy with the whole process from drop-off to pick up. More

by rachel.boyd01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2024

Colonial Volkswagen of Medford responded

Rachel, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 23, 2024

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I was impressed with service department. I recommend Colonial VW for both sales and service. More

by jmurphy30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2024

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 20, 2024

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Very friendly customer service and my service was done in a timely manner. Overall great experience. More

by simeon.man
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Michael Siraco

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Mar 21, 2024

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 19, 2024

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Employee Rating

Frank was very helpful with my service request and even arranged for a ride to the nearby Enterprise rental. 10/10! More

by GeorgeKolev
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Mar 19, 2024

Colonial Volkswagen of Medford responded

George, Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad Frank was able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 15, 2024

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Frank was great, very attentive to my concern, approachable with my questions and a very welcoming attitude. Put some of my stress as a young customer at a dealership to ease. The facilities were More

by cjb03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 16, 2024

Colonial Volkswagen of Medford responded

Thank you for sharing about your experience with Frank and our team here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 09, 2024

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Employee Rating

Very courteous and very professional and very high quality level of technical and customer service More

by daichelmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Giacoppo, Daniel Goodman, Deivid Mauricio, Derek Pound, Stephanie Trevisone, John Mancini, Frank DiCostanzo, Eric Sanders , Jason Giacoppo, Michael Siraco

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Mar 10, 2024

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 06, 2024

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Employee Rating

The Service Center was helpful and professional and I would highly recommend them if you have a VW. More

by SEAN95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Michael Siraco

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Mar 06, 2024

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sean, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 05, 2024

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Employee Rating

Service is good, advisors are knowledgeable. Only downside is price, prices are much higher than other mechanics. If I did all the recommended services I would have spent over $5K on my 12 year More

by TC
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2024

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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