Franchely Reyes | Page 18

Disappointed Aside from the sales manager, Shawn, the sales and support staff were ineffective and non-responsive. They had to continually be prompted for action Aside from the sales manager, Shawn, the sales and support staff were ineffective and non-responsive. They had to continually be prompted for action and were slow to act. This is a large dealership and it seems to have great potential. However, after the few hours I had to sit and observe, their communication structure is non-existent. It was clear Shawn is the cornerstone of what they do and the employees around him cannot think for them selves and this completely hindered the buying process in terms of accuracy and speed. Just imagine what this dealership could do if they could communicate with one another and think on their own. My first and lasting impression was terrible. Would not recommend. More

by michael.a.ramsey Verified Customer Verified Customer

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Customer Service The customer service at Jim Ellis was excellent, friendly and caring. I have purchase 2 cars in the pass and never did a dealership offer the kind and The customer service at Jim Ellis was excellent, friendly and caring. I have purchase 2 cars in the pass and never did a dealership offer the kind and friendly service as the sales person at Jim Ellis. Thank You Mr. Gamble More

by Liz Dawkins Verified Customer Verified Customer

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Pros and Cons 3 pros: Mr. Gamble, my salesman was very pleasant. He was personable and very knowledgeable about the vehicle. There wasn't much back and forth 3 pros: Mr. Gamble, my salesman was very pleasant. He was personable and very knowledgeable about the vehicle. There wasn't much back and forth The car is immaculate 3 Cons: The financial department was not very helpful in getting us the best rating possible for payments and what have you. There was a time I was supposed to pick the car up but the people that were supposed to help me had already left by my appointment time. The building gets very cold over time. About 67 degrees at all times. More

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Satisfied Our overall car buying experience was good. We would highly consider returning for our next purchase. Kalo was the most helpful employee we dealt with Our overall car buying experience was good. We would highly consider returning for our next purchase. Kalo was the most helpful employee we dealt with by far. More

by makinspt Verified Customer Verified Customer

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Satisfied Customer My experience with David and Franchely was great. David listened to exactly what my husband and I were looking for and did not push us into something My experience with David and Franchely was great. David listened to exactly what my husband and I were looking for and did not push us into something we didn't want to purchase. However, after we left Franchely everything went down hill. We were extremely upset with the poor customer service we received after we signed for our vehicle purchase. I submitted a survey and voiced my frustration by calling to explain the situation, so hopefully it wouldn't happen to another customer. I was very satisfied with the resolution. I was heard and hopefully new processes and procedures are put in place to avoid having more unhappy customers. Thank you again David for the continuous line of communication! More

by kelseyfrederick13 Verified Customer Verified Customer

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Professional, refreshing purchase! Reggie was knowledgeable, thorough, and professional. He knew the answers to every question I had and was able to help me negotiate a great deal on m Reggie was knowledgeable, thorough, and professional. He knew the answers to every question I had and was able to help me negotiate a great deal on my truck. More

by JASONNCONN Verified Customer Verified Customer

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thumbs up this place had the most variety of trucks for me. i looked on line and they had them in in stock. great salesman. very helpful this place had the most variety of trucks for me. i looked on line and they had them in in stock. great salesman. very helpful More

by Rico Verified Customer Verified Customer

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