Erica Ortiz
Erica Ortiz at Oak Lawn Toyota
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Erica Ortiz | Page 3

Customer Care Representative

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.4
30 Reviews

Languages Spoken

Spanish Spanish

4.4

30 Reviews

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30 Reviews of Erica Ortiz

March 25, 2021

Dealership Rating
Employee Rating

This was the best car dealing experience ever. Steve Barrix was wonderful. Honest, knowledgeable and kind. I had a true no-hassle experience. He understood what I wanted and wasted no time in delivering More

by kwhirity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominik Gibek, Steve Barrix

Mar 25, 2021

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that to hear that Steve had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. John Carnivele, General Manager

March 24, 2021

Dealership Rating
Employee Rating

Thanking God that He loves me so much and knew where to direct me purchase my car! I wanted a car and a new one!! I looked at a lot of other Toyota location, but some how I wasn’t really into them! I am a More

by Amonie me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 25, 2021

Oak Lawn Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Oak Lawn Toyota are glad to have you as a customer. John Carnivele, General Manager

March 23, 2021

Dealership Rating
Employee Rating

We drive up from Louisville to get our van, because Erica got us what we needed. Bob took care of the final purchase and was so helpful. Beat the dealerships in our area hands down with attention to details More

by STACY.GILFERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee, Marty Maggio

Mar 23, 2021

Oak Lawn Toyota responded

Thank you, Stacy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Erica and Bob met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! John Carnivele, General Manager

January 16, 2021

Dealership Rating
Employee Rating

I am a repeat customer (2 time). Mr. Cotto and Oak lawn family was patient and very willing to work with me. Experience was great. More

by A.Campbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominik Gibek , Edwin Cotto

Jan 17, 2021

Oak Lawn Toyota responded

Congratulations on your new vehicle! We are so glad that Edwin had the opportunity to work with you, and that our team could make this a top-notch experience again! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! John Carnivele, General Manager

December 29, 2020

Dealership Rating
Employee Rating

I woke up in the morning with the idea of financing a car being the last thing on my mind. I was a bit nervous when I received the initial phone call from the online sales rep who’s name is Erica. Wonderful More

by HILTONLEWIS09
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Stoit , Vito Dinella

Dec 29, 2020

Oak Lawn Toyota responded

Hello, We are very happy to have provided you with such a positive experience working with Erica, Vito, Jason, and Lewis! We sincerely value your business and look forward to your next visit. Congratulations on your new vehicle! John Carnivele, General Manager

December 19, 2020

Dealership Rating
Employee Rating

I am a long time customer of Oak Lawn Toyota, always satisfied with the quality of service in every department. Kind and understanding sales poeple. More

by FEDEPATINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 21, 2020

Oak Lawn Toyota responded

Thank you, it's wonderful to hear that you've had such a great experience here at Oak Lawn Toyota! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! John Carnivele, General Manager

August 09, 2020

Dealership Rating
Employee Rating

This is the third vehicle we have purchased from Oak Lawn Toyota - each experience has been excellent. Our salesman was very friendly and knowledgeable. The entire process of purchasing the car was smooth More

by JAKERDD1
Recommend Dealer
Yes

Other Employees Tagged: Steve Barrix, Jason Stoit

Aug 10, 2020

Oak Lawn Toyota responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could once again make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! John Carnivele, General Manager

July 16, 2020

Dealership Rating
Employee Rating

Great service and great employees in all departments thank you easy to make my appointment. My sales man John beris always goes out of his way to help me with anything More

by NICKLAMNATOS
Recommend Dealer
Yes

Other Employees Tagged: John Beris, Marty Maggio, Alex Ramos , Diana Colosimo Huber, Patryk Kilch

Jul 17, 2020

Oak Lawn Toyota responded

Hello, Thank you so much for your excellent review of John and the team! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vasques, Service Manager

July 03, 2020

Dealership Rating
Employee Rating

Outstanding Experience I had an excellent experience at Oak Lawn Toyota. Purchased my 2020 Toyota Camry from sales consultant Steve Barrix. Steve was extremely helpful and e More

by Walleye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominik Gibek, Steve Barrix

Jul 06, 2020

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Carnivele, General Manager

June 14, 2020

Dealership Rating
Employee Rating

Great! They are not forceful when it comes to buying a car. I Will recommend highly. They are well educated. I will go back again. More

by SYLWIAW84
Recommend Dealer
Yes

Other Employees Tagged: Jason Stoit, Steve Hertogs , Edwin Cotto

Jun 14, 2020

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. John Carnivele, General Manager

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