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Erdal Kenar
33 Reviews
Erdal has been in the automotive industry for 14 years. He has been a fan of the BMW brand since his childhood, growing up in Germany and Turkey. Erdal fell in love with Central Coast when he came to the area to attend graduate school, and has made this beautiful place home. He believes that an informative, no-pressure client experience is the key to gaining highly satisfied clients and long-lasting relationships. Erdal enjoys training and competing in Brazilian Jiu Jitsu, hiking, and reading when he is not helping clients find the perfect BMW.
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Write a Review33 Reviews of Erdal Kenar
Verified Customer
Helpful 
October 26, 2020
Best service department ever! Anna, Joe and Jeremy always exceed my expectations! Anna is so cheerful and smart, anticipates what I need before I even ask. Today, I even got a video of my 14 point i always exceed my expectations! Anna is so cheerful and smart, anticipates what I need before I even ask. Today, I even got a video of my 14 point inspection from my mechanic during the day. I would not take my car anywhere else. Jim R More
by Jimy
Other Employees Tagged: Anna Kwon , Joseph Campo, Jeremy Carter
October 02, 2019
Great service and price. Erdal helped me in the phone and everything was arranged by the time I was at the dealership. Will definitely be back. everything was arranged by the time I was at the dealership. Will definitely be back. More
by Gourav
Other Employees Tagged: Michael Crnkovich
February 22, 2019
Five Stars! I've leased two cars from BMW of Monterey and today I was in a jam because of a service issue, out of town. ANNA, is always professional and so helpfu I've leased two cars from BMW of Monterey and today I was in a jam because of a service issue, out of town. ANNA, is always professional and so helpful! She helped me talk to the Monterey manager and resolved the issue with the out of town service shop in just ONE day. Thank you BMW Monterey for your great customer service. Wish there were more like you around! More
by gracey43
Other Employees Tagged: Jeremy Carter, Anna Kwan
December 04, 2018
Great sales experience! Erdal was great! Very friendly, patient and very knowledgeable. It was worth the hours drive to get there. Thank you for the excellent sales experie Erdal was great! Very friendly, patient and very knowledgeable. It was worth the hours drive to get there. Thank you for the excellent sales experience. I highly recommend Erdal Kenar. More
by GG
September 04, 2018
Great Purchase Experience I am quite satisfied with my purchase experience. The staff was friendly and knowledgeable. The car that I purchased was exactly in accordance with my I am quite satisfied with my purchase experience. The staff was friendly and knowledgeable. The car that I purchased was exactly in accordance with my specifications. More
by phdstudent
Other Employees Tagged: Michael Crnkovich , Stephanie Cantero, Paul Giovino
December 22, 2017
Erdal was great. Found the car we wanted, handled it professionally and delivered everything he promised. Thank you. ps: Finance department needs to train on how to Found the car we wanted, handled it professionally and delivered everything he promised. Thank you. ps: Finance department needs to train on how to control "no back-end sale anxiety" and "anger management". More
by Tony K
Other Employees Tagged: Misty Uemura
August 15, 2017
CPO BMW bought with many flaws - Not really certified!!! Recently ( 2+ weeks ago) bought a CPO BMW 535i The car was sold as CPO BMW, which meant that all required processes and parts must have been chec Recently ( 2+ weeks ago) bought a CPO BMW 535i The car was sold as CPO BMW, which meant that all required processes and parts must have been checked and if defected then should have been fixed/replaced. But, upon driving it the first day, I realized: * Door seal was torn. It should have been in good condition being a CPO car * Missing air-conditioning vents . There should have been in good condition being a CPO car * Left lift was missing. It should have been in good condition being a CPO car * The brakes and rotors created a vibration when one pressed the breaks No vibration should have been present, since the car was a CPO * The dealership gave me just the first page of the CPO document. Thankfully I brought the car for full inspection to another BMW dealership who detected all of the above problems. I FIND THIS (concealing the pages of the CPO document) a deceitful practice. It seems that the dealership wanted to hide information. I complained the next day. Mr. Paul Giovino (General Manager), told me to bring it back the next week for the service department to look at it. We made an appointment. I brought it back. I was told that I will get an update in 20 min. Already 50 min elapsed, no update. I have to go and demand from the service manager to go with me for a test drive to be convinced that the car vibrates upon pressing the brake. Initially I was told that breaks and rotors are fine. ONLY after the test drive (on the highway), the service manager acknowledged that indeed there was an unacceptable vibration. The above behavior (not believing the customer, initially claiming there is no vibration, selling a CPO car that the brakes/rotors and vibrations should have been checked, AND only after my insistence for a highway test-drive to admit there are problems) is UNACCEPTABLE!!! I was asked to wait 4.5 hours. Of course I had to drive from San Luis Obispo (time, gas, cost) and spend most of the day in the dealership. The fixed the seal on the door, put back the missing air-condition vents, and missing lift pad. The surfaced the rotors, and the vibration subsided. I asked to replace the rotors, the dealership refused. I requested couple of very low cost items to be given as a gift/token appreciation for my huge inconvenience, BUT the dealership refused. All of the above made me to believe that the dealership ONLY cares about the sale of the car. Absolutely they refused to negotiate. In conclusion, I give: * good reviews to the used sales person Eldar K. I believe it is NOT his fault. Even though he should have known all the issues by checking the details in the CPO report. Not Acceptable. * Poor review to the USED SALES MANAGER (I do not recall his name) Bad attitude, NOT willing to negotiate * Poor review to service manager. Not believing that the car has issues. NOT acknowledging that his service crew made big errors in producing a faulty and not accurate CPO report when the car was put on the lot to be sold as CPO Pre-owned. I will NEVER recommend this dealership to anyone!!!! More
by ignatis
Other Employees Tagged: Paul Giovino
September 21, 2016
Great Sales Person I saw the car I wanted on the internet, called and talked to Erdal Kenar. He told me it was still available and had it ready to test drive when I arr I saw the car I wanted on the internet, called and talked to Erdal Kenar. He told me it was still available and had it ready to test drive when I arrived. He handled everything very efficiently and was very understanding of all of my questions. More
by Jeep Liberty
Other Employees Tagged: Bart Maas
February 07, 2016
Great buying experience Overall a great buying experience, although it could have been shorter. No waiting for a test-drive while they "locate the keys to our car" drama, up Overall a great buying experience, although it could have been shorter. No waiting for a test-drive while they "locate the keys to our car" drama, up-selling, or back-and-forth shuffling. Straight forward deal. The paperwork took a long time -suppose it's the same at any car dealer (but not any more acceptable). Erdal was quite thoughtful and considerate to offer us energy bars and water while we waited for the transaction to go through. Also, he very patiently went over the car features (mostly operating the electronics). As promised, he did follow-up with us the next day -even sent us a couple of BMW-branded coffee mugs, which was a nice gesture. More
by SSR
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