Enrique Sotelo | Page 2
Sales Consultant esotelo@criswellauto.com
Criswell Nissan
19574 Amaranth Drive
Germantown, MD 20874
Sales Consultant (301) 825-5993 esotilo@criswellauto.com
Read moreDealership Experience
1 yr, 6 mos
Languages Spoken
English
Spanish
21 Reviews
Write a Review21 Reviews of Enrique Sotelo
January 01, 2024
We are a Criswell Nissan family - we previously purchased two cars from them, and just purchased a third. We also have all of our service and maintenance performed at Criswell Nissan. For the purchase two cars from them, and just purchased a third. We also have all of our service and maintenance performed at Criswell Nissan. For the purchase of our recent car, we worked with Elizabeth who was outstanding. Elizabeth's knowledge, expertise, and enthusiasm are evident. She knew every aspect of the car, and I believe she went above and beyond to ensure that I had all the information I needed to make an informed decision. Her exceptional customer service made me feel like a valued repeat customer, and she reached out to me on a couple of occasions after the purchase to ensure I knew how everything worked and that I was happy with the purchase. While Elizabeth was with another customer when I returned a couple of days later with some questions, her colleagues Enrique and Wayne were extremely enthusiastic and helpful to answer my questions in her place. When it came time to hand me off to Rubin the Sales Manager, I felt Rubin did a good job explaining the different deals and options for financing the car. He ensured there would be no surprises when I was handed off to sign the financing paperwork. Bottom line is I am very grateful for the team effort and very happy with my purchase. More
Other Employees Tagged: Wayne Crabbe, Rubin Ferreira, Elizabeth Velasquez
December 30, 2023
Very professional on how he explains things and negotiates. Great salesman for sure. Easy to work with. negotiates. Great salesman for sure. Easy to work with. More
Other Employees Tagged: Ericka Escobar, Rubin Ferreira
December 30, 2023
The worst experience ever ! The service advisor Ericka has a nasty attitude! The service manager Duece doesn’t take responsibility for his employees actions. Didnt even want to The service advisor Ericka has a nasty attitude! The service manager Duece doesn’t take responsibility for his employees actions. Didnt even want to address the condescending Tone I was spoke to in by the service advisor. More
Other Employees Tagged: Al Ransome, Ericka Escobar, Rubin Ferreira, Elizabeth Velasquez , James Cook III
December 04, 2023
Criswell was very professional. The salesman and his manager were interested in what I wanted in a vehicle and we were able to negotiate an excellent price. The salesman and his manager were interested in what I wanted in a vehicle and we were able to negotiate an excellent price. More
Other Employees Tagged: Wayne Crabbe, Rubin Ferreira , James Cook III
November 16, 2023
This was a smoth process. Enrique did a good job. Ashanti is a very couteous manager :) Enrique did a good job. Ashanti is a very couteous manager :) More
Other Employees Tagged: Ashanti Shackleford , James Cook III
November 14, 2023
We worked with Enrique and he was AWESOME! ! Enrique and his team really made the car shopping experience pleasant and easy. I highly recommend working with him! ! Enrique and his team really made the car shopping experience pleasant and easy. I highly recommend working with him! More
October 13, 2023
This dealership was respectful and approachable. He helped me to get a better deal. He didn’t tell me my budget was less but he found the way give me what my budget could get. He helped me to get a better deal. He didn’t tell me my budget was less but he found the way give me what my budget could get. More
October 03, 2023
Enrique was very helpful in explaining the advantages of an EV. James was super efficient and professional. an EV. James was super efficient and professional. More
Other Employees Tagged: Rubin Ferreira , James Cook III
September 19, 2023
Very pleased with the customer service , got what i wanted , very polite ,friendly, drop off was very easy and quick wanted , very polite ,friendly, drop off was very easy and quick More
Other Employees Tagged: Elizabeth Velasquez , James Cook III