Emilio Torres | Page 47

oct 22 purchase of BMW Sales person was pleasant, helpful and knowledgeable. She understood the dynamics of the sale that she was trying to help and educate my wife in the p Sales person was pleasant, helpful and knowledgeable. She understood the dynamics of the sale that she was trying to help and educate my wife in the purchase of a car and one she had no experience with. She listened well to her needs very well. It was a bit disappointing that the original car we had interest in did not have a critical feature. But the alternative, while more expensive, proved to be a better choice for her. I would say that the negative was the inordinate amount of time it took to finish the deal(5.5 hours). The wait time for the lease person and the time to finish the lease was a bit painful. It was a much longer experience than my previous leases( about 4 or 5) More

by norm970 Verified Customer Verified Customer

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pleasant and professional Sales person was low key, yet very knowledgeable. Test drive was important to me and well done. fully explained all aspects of the vehicle purchased. Sales person was low key, yet very knowledgeable. Test drive was important to me and well done. fully explained all aspects of the vehicle purchased. More

by DHOROWITZ841 Verified Customer Verified Customer

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Awesome Everyone is super helpful and polite. Really enjoyed being at the dealership. My salesman Chris Siriphokha helped find and set up my ride to exactly w Everyone is super helpful and polite. Really enjoyed being at the dealership. My salesman Chris Siriphokha helped find and set up my ride to exactly what I was looking for! More

by IZTSKI Verified Customer Verified Customer

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Fantastic dealership I have purchased a couple cars from them and can’t say enough great things. From the sales rep Tatiana to management they truly care about the custom I have purchased a couple cars from them and can’t say enough great things. From the sales rep Tatiana to management they truly care about the customer. I would highly recommend them. More

by BMANN3342 Verified Customer Verified Customer

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Great customer service BMW Sarasota is what customer service is all about. Maria Service Advisor is always providing great customer service. I drive from Tampa to get my car BMW Sarasota is what customer service is all about. Maria Service Advisor is always providing great customer service. I drive from Tampa to get my car service just because how great this dealership is. More

by alexcristales Verified Customer Verified Customer

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Service to sell We went in to service on our old car and courteous staff met us and presented some new sales opportunities. They had really good deals that were too h We went in to service on our old car and courteous staff met us and presented some new sales opportunities. They had really good deals that were too hard to pass up and we traded in the old car for a new one. More

by Hayuey99 Verified Customer Verified Customer

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Truly Exceptional Service and Sales Experience Went in for service on my 2015 328i and was greeted by the asst. service manager Maria Lizardi. She was incredibly friendly and professional and I hig Went in for service on my 2015 328i and was greeted by the asst. service manager Maria Lizardi. She was incredibly friendly and professional and I highly recommend you ask to work with her for your BMW service needs. I took a walk over to Sales while I was waiting and was eyeing up my dream car, a new BMW M2. I was approached by Eric Reeves who gave me a very informative overview of the vehicle and then offered to test drive. He was very professional and friendly as well. A few days later I have taken delivery of my new BMW M2. I want to thank everyone involved from Maria, to Eric, and of course the manager Emilio Torres. I would recommend asking to work with any of these individuals if you want a Truly Exceptional experience. Thank you guys again. More

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Excellent sales person Final purchase of leased car. Susan Gatlin provided complete devotion to our satisfaction. Completely happy with experience. Can't think of anythin Final purchase of leased car. Susan Gatlin provided complete devotion to our satisfaction. Completely happy with experience. Can't think of anything more to say. More

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Best experience you can possibly get from a dealership I love the people in this dealership! Very professional and easy to work with, not pushy but respectful. Notably my experience was with Emilio (manage I love the people in this dealership! Very professional and easy to work with, not pushy but respectful. Notably my experience was with Emilio (manager),Tatiana (sales) and finally Jesus (Finance). I got a great deal on a great car, and I am very happy. Great work guys! More

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First BMW -- Great Experience throughtout the whole process. I just picked up a 2018 BMW M2 in Long Beach blue. Originally, I was undecided between the m240i and M2. I was on truecar website and requested I just picked up a 2018 BMW M2 in Long Beach blue. Originally, I was undecided between the m240i and M2. I was on truecar website and requested more information. I then received a call from Matt Schultz. Matt spoke to me for about 15 min giving me a run down of the M240i and the M2. That weekend, I went to see Matt and look at both cars. I was still undecided. Matt was very patient with me and answered of all my questions. I told him I would get back to him. Two weeks later, I went in to see Matt again and I placed my order for a Long beach blue M2. I had not seen the color in person so i was a little nervous. Knowing this Matt took pics and sent them to me of a long beach blue M2 that was at a BMW event. I had to wait a while for the car but during this time Matt always answered any of my questions and always kept me up to date on the status of the car. When the car finally arrived Matt immediately sent me pics. Throughout the whole process Matt went above and beyond. He provided excellent customer service. The sales director Emilio Torres provided excellent customer service and helped make the sale of the car go super smooth. When I went to pick up the car Emilio made sure to come over and say hello. When I picked up the car financial part was quick and easy. Humbert Cazaubon was great and provided excellent customer service. Before taking the car home, Jennifer Almeyda Soto showed my wife and I how to setup the technical side of the car. She helped us pair our phones and setup our car individual car settings. Jennifer is extremely knowledgeable and helpful. Thank you BMW of Sarasota!! More

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