Ekaterina Espinosa

Lester Glenn Subaru responded

Hi RKMILLER52, Thanks for sharing your experience! We’re glad to hear that your service was timely and excellent, and that Ekatarina delivered exactly as promised. Providing reliable and efficient service is always our goal, and it’s great to know that stood out during your visit! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jewels3521, Thanks for sharing your experience! It’s great to hear that our team consistently provides excellent service for your vehicle. Delivering reliable, high-quality care every time is exactly what we strive for, and we’re glad it shows. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi DDEWEIL, Thanks for sharing your experience! It’s great to hear that you found the team personable and professional, making your visit such a pleasure. We truly appreciate your continued trust in us for your second vehicle, and we’re glad we could deliver another positive experience. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi COQUILLE78258, Thanks for sharing your experience. We completely understand your frustration regarding the new credit card fee for service payments. This fee is something that has been implemented by credit card companies. That said, there is no fee when paying with a debit card or cash, which we hope helps provide some flexibility for our customers. We truly appreciate your loyalty and are glad to hear your service representative provided excellent care. She really is a ray of sunshine! Your feedback is important, and we’ll continue to evaluate ways to make every experience with us as smooth and positive as possible. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PETERW.NURMI, Thanks for sharing your experience. We understand how receiving conflicting service messages can be confusing and frustrating. Our service manager, Bert, has attempted to reach you directly to clarify the situation and provide an explanation over the phone. We want to make sure all communication is clear and accurate moving forward, and we will follow up with you promptly. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi BVOGEL, Thanks for sharing your experience! It’s wonderful to hear that Ekaterina made both your drop-off and pick-up smooth and easy. Her friendliness, efficiency, and clear explanations really help create a comfortable and transparent service experience, and we’re glad that stood out to you. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi tjmgrandpa, Thanks for sharing your experience! We truly appreciate the applause and are so glad to hear that both our client representatives and technicians provided professional, attentive, and friendly service during your Forester maintenance. Delivering a well-rounded and positive experience is exactly what we strive for every day. Thank you for your recommendation. It means a lot to the entire team, and we look forward to continuing to take care of your automotive needs. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PDOBROLO, Thanks for sharing your experience! It’s wonderful to hear that our team consistently provides such exceptional service. Your trust over the years and appreciation for our professional, efficient, and transparent approach means a lot to us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jojobean6288, We’re very sorry to hear about your experience and that the work performed did not meet expectations. This is far from the level of quality and care that is expected, and your concerns are being taken seriously and reviewed internally! We would appreciate the opportunity to better understand what occurred. Please reach out to customercare@lesterglenn.com with additional details so this can be looked into further! Happy Driving, The Lester Glenn Subaru Team