Eddie did a great job. Very happy will be back! He even
ordered touch up paint for my vehicle from the parts department and had it ready for me upon my return.
ordered touch up paint for my vehicle from the parts department and had it ready for me upon my return.
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by Jaj_jinks
Verified Customer
Verified Customer
Jan 22, 2021 -
Jim Ellis Mazda Marietta responded
Thank you so much for taking the time to leave us and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! We're so glad that our team could help out, and we hope to see you next visit. Thank you again for your business and kind words. Take care!
- Madison Magnus, Customer Relations Manager
The service department took care of my issue (rattle in
dash) in a courteous and professional manner. The work was covered under my warranty so I do not have an opinion on the price.
dash) in a courteous and professional manner. The work was covered under my warranty so I do not have an opinion on the price.
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by SGMORAN
Verified Customer
Verified Customer
Jan 22, 2021 -
Jim Ellis Mazda Marietta responded
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!
- Madison Magnus, Customer Relations Manager
Excellent service as always. Your service advisors are
very professional and very compassionate people! I will continue to bring my CX5 Mazda to your location.
very professional and very compassionate people! I will continue to bring my CX5 Mazda to your location.
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by JOHN_JR
Verified Customer
Verified Customer
Other Employees Tagged:
Doug Aldridge
Jan 22, 2021 -
Jim Ellis Mazda Marietta responded
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!
- Madison Magnus, Customer Relations Manager
Service people are as nice as they can be. Have
confidence in their expertise. Had a very positive experience and will certainly return as needed.
confidence in their expertise. Had a very positive experience and will certainly return as needed.
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by Kenneth_Wolf
Verified Customer
Verified Customer
Other Employees Tagged:
Doug Aldridge, Keith Paulk, Rose Shuck, Maron Smith, Peter Uko
Jan 21, 2021 -
Jim Ellis Mazda Marietta responded
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!
- Madison Magnus, Customer Relations Manager
Jan 21, 2021 -
Jim Ellis Mazda Marietta responded
Your comments keep us motivated and working hard for all our guests, Kenneth! Thanks for your business! Take care!
One and a half hour wait seems like a long time for a
scheduled first service appointment on the 2020 CX 5 Mazda. .but glad of no charge
scheduled first service appointment on the 2020 CX 5 Mazda. .but glad of no charge
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by BMALLARI66
Verified Customer
Verified Customer
Jan 19, 2021 -
Jim Ellis Mazda Marietta responded
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. Your comments mean a lot to us, and we apologize for your wait time. We are happy that we could help with your service visit though, and please don't hesitate to reach out if you have any further questions or concerns.
Best regards, Madison Magnus, Customer Relations Manager
Exceptional service. Professional. Efficient.
Comfortable, clean, modern, hospitable waiting room/lobby area. Welcoming. Great location. Friendly staff. Great, great, great, great, great, great,
Comfortable, clean, modern, hospitable waiting room/lobby area. Welcoming. Great location. Friendly staff. Great, great, great, great, great, great, great work.
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by mincyv
Verified Customer
Verified Customer
Jan 18, 2021 -
Jim Ellis Mazda Marietta responded
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care!
- Madison Magnus, Customer Relations Manager
Jan 18, 2021 -
Jim Ellis Mazda Marietta responded
Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nice clean and friendly...Unexpected car wash was a nice
gesture. Eddie was helpful and the overall service experience was great! Glad I came by!
gesture. Eddie was helpful and the overall service experience was great! Glad I came by!
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by WMOUTLAW
Verified Customer
Verified Customer
Other Employees Tagged:
Jillian and Rose
Jan 18, 2021 -
Jim Ellis Mazda Marietta responded
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!
- Madison Magnus, Customer Relations Manager
Jan 18, 2021 -
Jim Ellis Mazda Marietta responded
Hi, thanks for highlighting some of our staff who provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
Eddie is always great. Takes way too long to get oil
change though. Also price is always pretty high for a simple oil change and tire rotation.
change though. Also price is always pretty high for a simple oil change and tire rotation.
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by DOUGHERTYS44
Verified Customer
Verified Customer
Jan 18, 2021 -
Jim Ellis Mazda Marietta responded
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie is always a great help! We apologize if your service appointment took longer than expected, and we do try to keep our pricing competitive within our area. If you have any further questions or concerns, please don't hesitate to reach out to us. Take care!
- Madison Magnus, Customer Relations Manager
Jan 18, 2021 -
Jim Ellis Mazda Marietta responded
Hi, thank you for sharing your experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The only reason I say “No” is because I don’t appreciate
items moved in my car and not being placed back where it belongs. If not able to, notes should be left to make me or any other car owner aware. My mi
items moved in my car and not being placed back where it belongs. If not able to, notes should be left to make me or any other car owner aware. My microphone was moved or hit. After service was given. I know it was in it’s place/intact prior to me dropping it off to Jim Ellis Mazda of Marrietta.
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by M.WEST84
Verified Customer
Verified Customer
Other Employees Tagged:
Rose Shuck
Jan 14, 2021 -
Jim Ellis Mazda Marietta responded
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. After speaking with our Service Manager & Advisor, we have determined that there was a miscommunication with your service visit. We apologize for the miscommunication and any inconvenience this may have caused you. Please reach out if you have any further questions or concerns. Take care!
- Madison Magnus, Customer Relations Manager
The experience was great. They did an amazing job on my
car, and they did everything in a timely manner. I would definitely recommend Jim Ellis Mazda.
car, and they did everything in a timely manner. I would definitely recommend Jim Ellis Mazda.
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by alexis.morgan19
Verified Customer
Verified Customer
Other Employees Tagged:
Doug Aldridge, Keith Paulk, Rose Shuck, Maron Smith, Peter Uko
Jan 13, 2021 -
Jim Ellis Mazda Marietta responded
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and recommendation, and we hope to see you next visit. Take care!
- Madison Magnus, Customer Relations Manager
Jan 13, 2021 -
Jim Ellis Mazda Marietta responded
Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
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22 yrs, 2 mos
Mazda Elite Certified Service Advisor
