Eddie Goines | Page 56

oil change/tire rotation I had a oil change tire rotation before I went out of town for work. They were able to put me in first thing in the morning 7am which was fine with me I had a oil change tire rotation before I went out of town for work. They were able to put me in first thing in the morning 7am which was fine with me. More

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Eddie will take care of you The service department is slammed with recalls, service and an all around holiday rush. Eddie treats every customer with patience and helps you with t The service department is slammed with recalls, service and an all around holiday rush. Eddie treats every customer with patience and helps you with the issues you have. Super busy but he is a straight shooter and I appreciate that. More

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Repairs to car not done, still have problems Have taken our 2012 CX 9 in for services and had great service. However, brought in for air bag recall and problem where car was stalling at stop ligh Have taken our 2012 CX 9 in for services and had great service. However, brought in for air bag recall and problem where car was stalling at stop lights. That problem still,persists. Call ed dealership on Monday morning to see about bringing back. After two calls left messages. Spoke to service advisor and he was extremely helpful in setting time to bring car back in. Service advisor has always done an outstanding job and has been great to work with. Reason we return to him for all services. More

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Slow Monday Slow checking in. Seemed to be short of service advisers on a Monday morning after a snowstorm weekend. Otherwise minor service was completed quickl Slow checking in. Seemed to be short of service advisers on a Monday morning after a snowstorm weekend. Otherwise minor service was completed quickly and seemed to be done thoroughly. More

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Recent Mazda Maintenance I had an oil change and throttle body maintenance done at Jim Ellis Mazda recently. Eddie Goines took care of me and the experience was very positive I had an oil change and throttle body maintenance done at Jim Ellis Mazda recently. Eddie Goines took care of me and the experience was very positive. Work was done quickly and efficiently. Will be back there when next maintenance needed. Thanks More

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I very much like the way it was conducted Eddie was great and gave me the most helpful getting my Mazda serviced for 40,000 mile check done. Please keep him, he has given me great service for Eddie was great and gave me the most helpful getting my Mazda serviced for 40,000 mile check done. Please keep him, he has given me great service for years. More

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Great sales and service Jim Ellis Mazda is an excellent dealership. What makes them good is the sales professional I was lucky enough to get. His name is Hilton Young and he Jim Ellis Mazda is an excellent dealership. What makes them good is the sales professional I was lucky enough to get. His name is Hilton Young and he is frankly the best rep I have ever used period. He is the ultimate professional. He covers every detail with overkill and is as enthusiastic as he can be. The service manager, Eddie Goines is incredible too! Eddie and Hilton are "salt of the earth" people who are second to none! More

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2013 Mazda Sport clutch squeaking for 2 years - I bot a Mazda 3 I sport in Dec 2013. Clutch started squeaking in 2014. Jim Ellis dealer knows clutch is squeaking but refuses to address the problem I bot a Mazda 3 I sport in Dec 2013. Clutch started squeaking in 2014. Jim Ellis dealer knows clutch is squeaking but refuses to address the problem. I have taken it back 4 times for problem. I will be taking car back every day this summer. I feel like they are waiting for the warranty to expire so they can charge me for a new clutch but I have retained a lawyer now. DO NOT BUY A CAR FROM THIS DEALER BECAUSE THEY DO NOT BACK THE WARRANTY. This was the 2nd Mazda3 I had purchased from dealer, of course I will not be giving this dealer my business in the future. More

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In 2010 I purchased a CX9 from Jim Ellis Mazda.The Sales experience was great with Mike Mc.The car has been truly amazing .However the service dept needs some customer service training.In 2013 i had a minor experience was great with Mike Mc.The car has been truly amazing .However the service dept needs some customer service training.In 2013 i had a minor accident involving my car.I had such a great sales experience I decided to have the car towed to this dealership.While all of the dealings were done with the dealership and Allstate insurance I was never kept informed unless I called and requested an update.I was told for 3 weeks that it was all the fault of the insurance co which I know was not true because they were involved very quickly when I reported the accident .THEY KEPT ME INVOLVED ON A DAILY BASIS.When every thing was finally settled it seems your dealership had to order the parts for repair which I feel since they knew they were getting the job the parts should have already been there to avoid a future delay. This doesn't end here .In January of this year I was searching for a used car for my stepdaughter we stopped in at Jim Ellis Mazda after being at a few other dealerships to find the perfect car for her.Diane Drescher is my step daughter who has been diagnosed with stage 4 CANCER who is now sitting at a Honda dealership to fix a car locking problem which I brought to your service dept to fix since the car was bought there.I was told the car was brought over to a Honda dealership before I picked it up and the problem was fixed.I convinced Diane to buy an extended warranty from the dealership which should have covered any mechanical problems.I was also told the warranty could be taken anywhere to be honored.Evidently again not true Also the proper paperwork for Dianne.s registration was not properly processed by your dealership which resulted in another customer inconvenience.There was also about a 2 month delay in getting my referral check from the dealership. Overall I would say Mazda has a superior product but Jim Ellis has a major customer service problem.If this problem with Danne's Honda can't get fixed properly the car is coming back to JIM Ellis with possible legal ramifications James Engle 33jackfrost@att.net More

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