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Dulce Perez

Overview Reviews (7)

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Dulce Perez

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Dulce Perez

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.3

7 Reviews

Overview Reviews (7)

4.3

7 Reviews

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7 Reviews of Dulce Perez

April 30, 2024

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Amazing Experience. Amazing workers with patience and kindness. Sweetest employee was Dulce. And the finance worker was amazing and intelligent. Would come again!! Amazing workers with patience and kindness. Sweetest employee was Dulce. And the finance worker was amazing and intelligent. Would come again!! More

by MARIA ELENA

Verified Customer

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Trade-in Experience

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Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Zulimar Parra

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Apr 30, 2024 -

Lexus of Pembroke Pines responded

Maria Elena, we're so glad to know you had an amazing experience with Dulce and our finance team at Lexus of Pembroke Pines. We appreciate your kind words and look forward to seeing you again!

March 01, 2024

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Dulce is the most honest, professional and straight forward car sales person I have ever met. I was very happy with my treatment. I do wish car buying didn't take so long, but in the long run, I got forward car sales person I have ever met. I was very happy with my treatment. I do wish car buying didn't take so long, but in the long run, I got a great car and a great deal. More

by DQUEENMAIL

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Fanny was very nice!

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Mar 04, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Dulce provided you with such a positive experience at Lexus of Pembroke Pines! We understand car buying can be time-consuming, but we're happy it was worth the wait for your great new ride. Thanks for sharing your feedback!

February 22, 2024

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It was my second time shopping at Lexus of Pembroke Pines and once again, they did not disappoint. Great experience! and once again, they did not disappoint. Great experience! More

by cmendez723

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kazi Sofian

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Feb 22, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know you had another great experience at Lexus of Pembroke Pines! We appreciate your continued support and look forward to seeing you next time. Safe travels in your new vehicle!

January 19, 2024

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Parking can be a challenge with the construction going on. Appreciated being able to get the Out the Door pricing quickly. Wished there was more of a concierge service since I was buying a new car. on. Appreciated being able to get the Out the Door pricing quickly. Wished there was more of a concierge service since I was buying a new car. More

by Lexus1234

Verified Customer

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Jan 20, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback and understand the parking situation due to construction can be a bit challenging. We're glad you found our pricing process efficient at Lexus of Pembroke Pines, and we'll take note of your suggestion for more concierge service during new car purchases. Thanks!

January 09, 2024

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Overall good experience with competitive out-the-door price. Wish there was more concierge/customer service since I purchased a brand new car. price. Wish there was more concierge/customer service since I purchased a brand new car. More

by Lexus1234

Verified Customer

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Recommend Dealer

Yes

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Jan 09, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback and are happy to know your car-buying experience was positive overall. I'm sorry that you felt our service was lacking, however, as we strive for attentive comprehensive customer care throughout every interaction. Our team will take note of these comments for future improvements and if there is anything else you'd like to discuss, I ask that you please contact me directly. Thank you for your business! - Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 06, 2024

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Dulce is professional, was a pleasure to work with and she definitely fought to come to a reasonable agreement, would recommend her! she definitely fought to come to a reasonable agreement, would recommend her! More

by Felicia

Verified Customer

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Recommend Dealer

Yes

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Jan 08, 2024 -

Lexus of Pembroke Pines responded

Felicia, we're so glad to know that Dulce provided you with such a positive experience at Lexus of Pembroke Pines. We appreciate your recommendation and look forward to serving you again in the future!

January 05, 2024

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Terrible experience, I expected better going to a dealership. Customer service was the lowest yet. Would not wish my experience on anyone. More than one person was disrespectful and mean. The workers dealership. Customer service was the lowest yet. Would not wish my experience on anyone. More than one person was disrespectful and mean. The workers need training. I could have done a better job in all the positions I’ve encountered with little to no experience. More

by Nickeisha Bailey-Sullivan

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Frank Marsala, John Wirshing, Michael Hidalgo , Darrell, the worst person I’ve met, very rude

Helpful 0

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Jan 07, 2024 -

Lexus of Pembroke Pines responded

Nickeisha, I'm sorry to hear about your experience. We strive for the highest level of customer service and it's clear we fell short during your visit. Your feedback is valuable as it helps us improve our services. If you're open to discussing this further, please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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