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Dozer Kocsis

Overview Reviews (31)

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Dozer Kocsis

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Dozer Kocsis | Page 3

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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5.0

31 Reviews

Overview Reviews (31)

5.0

31 Reviews

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31 Reviews of Dozer Kocsis

January 02, 2022

Dealership Rating

Employee Rating

Dozer Kocsis saved the day regarding my new lease at Pembroke Pines Lexus. Previous conditions were not perfect until he intervened Pembroke Pines Lexus. Previous conditions were not perfect until he intervened More

by Golflover2010

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Jan 03, 2022 -

Lexus of Pembroke Pines responded

We're happy to hear Dozer stepped in and turned things around for you. Our goal is always to make the leasing process simple and straightforward and to ensure all your needs are met. If you wish to discuss your experience, we are always interested in hearing your feedback so we can improve our practices. Don't hesitate to give me a call if you'd like. Thank you for bringing your business to Lexus of Pembroke Pines, and congratulations on your new vehicle! -Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 24, 2021

Dealership Rating

Employee Rating

Very disappointed in the entire dealership. What they say and what they deliver is completely different. Felt as though they want to have you come in the door and will not put anything solid on paper an say and what they deliver is completely different. Felt as though they want to have you come in the door and will not put anything solid on paper and they change things up when sitting at the finance department. They will promise you everything is ready to go (paperwork and the car is cleaned and is filled up) however they have not even processed your application and not even started the make ready on the car. Seems like no communication between the departments. When you walk-in is when they start to process your finance application after confirming to you that everything has been processed and ready to go even after numerous times of asking. Then they change numbers on you and blame you and act as though they are doing you a favor for selling you the car as well as do not value the customer or the customer's time. Not organized and do not have anything together and keep asking for things to be signed multiple times after the original paperwork is signed. This is the worst experience in buying a car from any dealership and not worthy of being called a Lexus Dealership for sure. All this when you are purchasing 2 cars from them at and flying in from out of town. More

by SHAHID_SIDDIQUI

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Frank Marsala

Helpful 0

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Oct 10, 2021 -

Lexus of Pembroke Pines responded

Shahid - we're disappointed to hear we fell short of providing the top-notch vehicle-buying experience we aim for. We deeply value your business and are sorry this wasn't better represented to you. I will make a note of the feedback you've raised here so we can work to improve our practices and procedures going forward, but I would also appreciate the chance to discuss this with you directly, so I can see if there is anything I can do to assist or restore your confidence in our team. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Oct 10, 2021 -

SHAHID_SIDDIQUI responded

Well I still don't have my permanent plates of registration. Inhave communicated with the dealership multuple times and do not even get a response besides we will look into it. They had assured me that being the NUMBER 1 Lexis dealer in the country they sold to out of state clients all the time and new how to get things registered out of town. I have had to sign 2 documents weeks after the transaction and overnight one of them back after getting it notarized. Also no plates or registration which I have paid for already at the time of delivery. Not sure what I need to do. Perhaps a complaint into BBB and Lexus USA.

Oct 11, 2021 -

Lexus of Pembroke Pines responded

Shahid - I reached out to you at the number we have on file and got no answer. I've also advised your sales person to follow up. Don't hesitate to reach me directly so that we can discuss this further. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Oct 11, 2021 -

SHAHID_SIDDIQUI responded

No calls received. My direct number is 214-893-3986

September 22, 2021

Dealership Rating

Employee Rating

My salesman Dozer was efficient and made purchase a pleasant experience. I would purchase another car from this dealership. pleasant experience. I would purchase another car from this dealership. More

by MFARBS

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Sep 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for your great review of your visit to Lexus of Pembroke Pines! We are so glad that Dozer was able to help you find what you needed. Congratulations on your new car!

September 14, 2021

Dealership Rating

Employee Rating

DOZER WAS A TEN WORKED TO MY SATISFACTION DELIVERED THE CAR SAME DAY HAD GOOD AWARENESS OF THE TECH CAR SAME DAY HAD GOOD AWARENESS OF THE TECH More

by SANMUR19

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Sep 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with Dozer. Drive safely in your new vehicle, and we hope to see you back at Lexus of Pembroke Pines!

September 11, 2021

Dealership Rating

Employee Rating

Nice n clean friendly they will work with u to try to meet your needs very patient good customer service great service the dealership huge meet your needs very patient good customer service great service the dealership huge More

by GLYONSBAXTER

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: REINALDO ENRIQUE RIVERA RAMOS

Helpful 0

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Sep 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great feedback! We are happy to hear that you enjoyed your buying experience with the Lexus of Pembroke Pines team and will be sure to let everyone know you appreciated the help. Enjoy the new ride!

Sep 13, 2021 -

GLYONSBAXTER responded

Hugs n kisses to you all. I’m smiling Thanks A Million

August 24, 2021

Dealership Rating

Employee Rating

My purchase was completed entirely remotely which is challenging for the purchaser as well as the dealer and complicates the entire purchase process. Having a dealership which was willing to work with challenging for the purchaser as well as the dealer and complicates the entire purchase process. Having a dealership which was willing to work with this constraint was very helpful. Having Dozer as my salesman was incredible. I don't think the deal could have been completed withhout him. He was relentless tracking down answers and following up with the different departments when they weren't being responsive. My schedule was very tight, and Dozer responded to me at all hours. A definite asset to your company. I would work with him again in a heartbeat. More

by patricia.rodriguez11

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Aug 25, 2021 -

Lexus of Pembroke Pines responded

Patricia - Thank you for the great review! We are thrilled to hear that you had such a seamless and efficient purchase experience working with Dozer. Drive safely in your new vehicle, and congratulations! We appreciate your business and will be sure to pass on the kind words! - The Lexus of Pembroke Pines team

July 31, 2021

Dealership Rating

Employee Rating

Once they secure your deal they don't return your calls or answer your inquiries any longer. I feel like they treat you as a number and move on to the next catch. or answer your inquiries any longer. I feel like they treat you as a number and move on to the next catch. More

by GODLY10

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Scott Mankin, REINALDO ENRIQUE RIVERA RAMOS, Edgar Chaparro, Cesar Baez

Helpful 0

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Aug 16, 2021 -

Lexus of Pembroke Pines responded

We strive to deliver attentive service and care during every part of the process and it is disappointing that we missed the mark this time. Your experience is important to us and I sincerely apologize that we left the wrong impression. I would like to ensure that your concerns are properly addressed from here on out, so please consider giving me a call at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

July 16, 2021

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Employee Rating

I am a customer service oriented individual. I shop in a business, not because “they” are the only ones who carry what I am looking for, but because, they treat you with respect. Lexus of Pembroke Pines in business, not because “they” are the only ones who carry what I am looking for, but because, they treat you with respect. Lexus of Pembroke Pines in Florida: Lack of customer service. Dealt with Dozer, who had a family emergency, which politely excused himself, but assigned Edgar to help me. 10 days later, I am still waiting for help. Called the dealer, asked for a sales manager, 9 minutes on hold, Yeap…. I am still waiting for someone to answer the phone. Thank goodness they are not the only dealer out there. Don’t go to Lexus of Pembroke Pines in Florida. More

by Shopping for a car

Customer Service

Recommend Dealer

Other Employees Tagged: Edgar, do not have a last name, but gets less than 1 star.

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Aug 01, 2021 -

Lexus of Pembroke Pines responded

I'm so sorry to see this feedback. We take pride in our customer service and this doesn't represent the experience we want for our guests. I understand that we've let you down, but if you're willing to give us another chance, would you please call me directly? I would be happy to assist you. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

June 30, 2021

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Employee Rating

They made my experience easy and enjoyable. Dossier and Yajaira are the best. Yajaira are the best. More

by MALVA79629

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Yajaira Olazabal

Helpful 0

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Jun 30, 2021 -

Lexus of Pembroke Pines responded

We always love to hear from our happy customers - thank you! We will be sure to share your positive feedback with the rest of the Lexus of Pembroke Pines team!

June 14, 2021

Dealership Rating

Employee Rating

Dozer and Boris were amazing! They helped me and my brother get the cars we wanted with the perfect deal! They gave us great service… Very thankful for their help brother get the cars we wanted with the perfect deal! They gave us great service… Very thankful for their help More

by DCALEZ

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Boris Argudin

Helpful 0

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Jun 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you and your brother here at Lexus of Pembroke Pines, and we will certainly let Dozer and Boris know that you appreciate their help. We hope that you both continue to enjoy your newly purchased vehicles!

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