Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 17

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
459 Reviews
4.8

459 Reviews

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459 Reviews of Douglas Velasco

July 16, 2024

Dealership Rating
Employee Rating

Great experience with Doug. Made the car repair process simple. Handled everything with my aftermarket warranty! More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2024

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

July 11, 2024

Dealership Rating
Employee Rating

Good service,helpful, friendly employees ,don't have too wait too long to get my car back More

by almarosa489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios

Jul 11, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

July 08, 2024

Dealership Rating
Employee Rating

We bought our Sienna from Toyota of Lancaster in 2018. We've been bringing it back for regular maintenance ever since. We find the Service Dept to be reliable and efficient, and mostly reasonably priced, More

by cbrehm
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

Jul 08, 2024

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

July 08, 2024

Dealership Rating
Employee Rating

Customer service the best knowledge of keeping my car going the best I appreciate them most of all. They keep me on the go wonderful family. Thank More

by annsandridge1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 08, 2024

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

July 01, 2024

Dealership Rating
Employee Rating

This place is joke I paid 210 for A vehicle inspection and they still couldn’t determine where the noise in my car was coming from their customer. Service is horrible people they act like they don’t enjoy More

by melissa.tejada30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 01, 2024

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously. We apologize for any inconvenience or frustration you may have experienced. You can reach out to us directly so we can address you specific concerns.

June 30, 2024

Dealership Rating
Employee Rating

Found the vehicle I wanted. Thought a cash deal would be easier. Seemed like everything took longer than it should have. More

by mfft4
Recommend Dealer
Yes

Other Employees Tagged: Maricela Cardenaas

Jul 01, 2024

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us and make sure to make necessary adjustments in our processes. It's our pleasure to serve customers like you. Have a wonderful day!

June 29, 2024

Dealership Rating
Employee Rating

Great hospitality fast working and great job done I’m very satisfied with everything thanx More

by X Maldonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2024

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

June 27, 2024

Dealership Rating
Employee Rating

This dealership is extremely professional Doug was perfect in his explanation of their service and all the work was timely done. Couldn’t get any better customer service! More

by beazleywayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2024

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

June 23, 2024

Dealership Rating
Employee Rating

Still waiting on them trying to find me a car. Haven't found one yet and I'm ready to buy More

by matt_z2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 24, 2024

Toyota of Lancaster responded

We'd love to help you find the right vehicle. You can reach me at (661) 952-2103 and we can discuss our selection further.

June 19, 2024

Dealership Rating
Employee Rating

Great service and the attitude of Douglas excellent the communication is great in general excellent service More

by patzzamora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

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