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Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
408 Reviews
4.7

408 Reviews

Write a Review

408 Reviews of Gus Alatorre

March 09, 2026

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Employee Rating

I totally don’t work here and am totally not writing this for brownie points More

by Yo mama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel

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Mar 11, 2026

Toyota of Lancaster responded

Thank you for your review! We appreciate you taking the time to share your feedback. We’re always glad to hear from our customers and hope you had a great experience with our team. If there’s ever anything we can assist you with, we’re always here to help!

February 26, 2026

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Employee Rating

When they change the oil they spilled it on my front window and on top of my new motor of my new truck More

by sarria_ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 26, 2026

Toyota of Lancaster responded

Thank you for bringing this to our attention. We are truly sorry to hear about your experience. We take pride in our workmanship and cleanliness, and we sincerely apologize that we fell short during your visit. That is not the level of care we aim to provide, especially on a new vehicle. Please contact us directly at your earliest convenience. We would very much like the opportunity to properly clean the affected areas and address your concerns regarding the service. Your trust is important to us, and we appreciate the chance to make this right.

Feb 26, 2026

sarria_ricardo responded

Yes, exactly how I explained. That's exactly what happened

Feb 27, 2026

sarria_ricardo responded

As they called me to get my pick up truck I then looked on my front window and it looked like water spots. I turned down my window wipers to wipe down the water, but it was in water. It was drops of oil and my whole window got smudged. I then went and talked to somebody. The young lady that helped me and she called to someone to clean the window. But then we open the hood and had spots of oil. Certain areas of my engine. I asked I need to talk to a manager. He came out and looked at it and explained to one of the workers have this engine steamed and clean that window. And he apologize. Sorry for what has happened. And I ask how could that be??

Feb 27, 2026

sarria_ricardo responded

It sah been cleaned. But my question is if I would have drove away without cleaning my window and I was driving on the street and then wiped my windows with my window wipers. I hope I wouldn't have a serious accident cuz the windows were smudged. But all has been taken care of. I just hope that doesn't happen to another customer.

February 15, 2026

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Employee Rating

Very cool all people give me a great ideas Every one are amazing and respectful thank you More

by martinezmarco287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel

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Feb 16, 2026

Toyota of Lancaster responded

Thank you so much for your kind words! We’re thrilled to hear that our team was able to provide helpful ideas and that everyone made you feel respected and welcomed. That’s exactly the experience we strive to create for every customer. We truly appreciate you and look forward to seeing you again!

February 09, 2026

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Employee Rating

Hi thank you very much for your Services everything was a excellent service And good team working More

by 1972cruzcruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

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Feb 10, 2026

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

January 20, 2026

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Employee Rating

The service staff were very friendly, the prices were reasonable, and it was excellent overall. More

by dachenglu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Lester Diaz, Emma Haddad , Annie Vodegel

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Jan 20, 2026

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

December 26, 2025

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Employee Rating

Started promptly on appointment time. Listened to what I had to say. My technician was very patient and courteous. More

by CAROLEE25
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Adcock, Elsie Lopez

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Dec 26, 2025

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

December 10, 2025

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Employee Rating

My issue was fixed, very happy with the service, fast, efficient and very professional staff More

by LUZFLORES2410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Hernandez, Sean Preston, Erick Bravo

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December 07, 2025

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Employee Rating

Toyota service employees are ready to fix the problem and get job done right with service orders. :) More

by igmartinez22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos, Melissa Larios, Douglas Velasco

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Dec 08, 2025

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice for service in the future.

December 04, 2025

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Employee Rating

I highly recommend her services it was excellent she was very knowledgeable and helpful and I appreciated the concern and support she gave me More

by Abdulai bangura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

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Dec 04, 2025

Toyota of Lancaster responded

We're overjoyed by your review! Your praise inspires us to continue delivering excellence. See you on your next visit!

December 01, 2025

Dealership Rating
Employee Rating

Everyone at this location is friendly. I'm not good with names but I bought my car here and have serviced it here since. I have never ran into anyone who doesn't have a smile and greets me More

by Amparosemail95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raed Alzrigat, Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Douglas Velasco, Jeff Calero , Annie Vodegel, Chanin Yescas

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Dec 03, 2025

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice in the future.

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